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There were 264 articles found in this category:

  1. questionMay I use Japanese in ShopSite? What are the supported languages?
    Product: ShopSite SC + TX Version: 4.x Platform: ALL Solution ID: S03816 As of version 4.x, ShopSite is not designed to support Japanese. A list of current supported languages is available at http://www.shopsite.com/help/4.2/en-US/install/locales.html .
  2. questionNegative Numbers or Credits in Products
    Product: ShopSite SC and ShopSite TX Version: 5.x Can you use credits or negative numbers when setting up prices for products in Shopsite? Solution ID: S03548 There is no current functionality in Shopsite to use prices that are credits or negatives when assigning prices to products.
  3. questionPages / images with tables are not showing up in all browsers (ie: show in Internet Explorer but not Netscape)
    Product: ShopSite SC Version: ALL Platform: ALL Why are the pages or images that I've created with tables showing up in some browsers but not others?Solution ID: S03810 To varying degrees, browsers will guess at tags if they're missing from HTML text. Some browsers are more intuitive than others ...
  4. questionPayroll Implementation in ShopSite
    The following will discuss the possibilities of having payroll present in Shopsite in some form. Solution ID: S03536 At the present time there is no current functionality in Shopsite to incorporate payroll in any manner. Shopsite is an electronic commerce product and not a payroll processor or p ...
  5. questionphone number in shipping as required field
    Product: ShopSite SC Version: v6.x and prior Many shipping companies require a phone number. Can this field be changed to be required?Solution ID: S03698 This is not possible with v6.x and earlier. There is an open enhancement request to add the ability to determine which customer-prompted field ...
  6. questionPremature end of script headers during order process when using a custom cgi (via the Order API)
    Product: Pro Version: ALL Platform: ALL An Internal Server Error (or Server 500 error) is received at the end of the order process when using a custom cgi program with the Order API feature. When I disable the custom cgi by removing its name from the Merchandising -> Order API menu, then orders ...
  7. questionprices in web receipt are not lined up in columns
    If the items ordered have long names, pricing is pushed to the right. If the items have short names, pricing is more left and digits don't line up under one another in columns.Solution ID: S03694 Receipts use text in version 4.1x and tables in version 4.2x. Upgrading will resolve. See http://www ...
  8. questionproblems after running out of disk space
    Product: ShopSite Version: All Platform: All ShopSite stores may not function correctly after a disk space limit has been reached on the host machine. When clicking on Order the buyer may see the error: Unable to retrieve [1] from [products]! Solution ID: S03680 If the machine where ShopSite is ...
  9. questionQuickBooks crashes when importing QuickBooks file exported by ShopSite
    Product: SC Manager and Pro Version: 6.0 initial release OS: SPARC, Linux, BSDi When I export the ShopSite Orders in QuickBooks format and try to imprort it into QuickBooks, QuickBooks either crashes and/or gives and Illegal Operation error. Why is this happening? Solution ID: S05439 This is due ...
  10. questionRemoving the View Cart and/or Add to Cart buttons from store pages
    Product: ALL Version: ALL OS: ALL Can I remove the View Cart (a.k.a. 'Checkout') and/or Add to Cart (a.k.a. 'Order') buttons from my ShopSite-generated store pages? Solution ID: S05449 Yes. For ShopSite Manager: The Add to Cart or View Cart buttons can be removed in ShopSite Manager in Preferenc ...
  11. questionSetting up Reports on ShopSite for Windows Servers
    Product: ShopSite Manager and Pro Version: ALL Platform: Windows 2000, 2003, 2008 Servers How do I configure the Reports feature on ShopSite for Windows 2000, 2003, or 2008 Servers? Solution ID: S03513 To view the Web Server statistics (hits, pages viewed, etc.) from ShopSite, the site needs to ...
  12. questionSetting up secure shopsite image URL in SC scripted installation
    Product: ShopSite SC Version: v4.2 Platforms: All How can the secure shopsite image URL be specified during the ShopSite SC scripted installation?Solution ID: S03792 There is currently no way to do this. A bug has been filed for the problem to be resolved. As a workaround, that setting is stored ...
  13. questionSetting up shipping based on zone (ie: zip-code regions or similar to UPS shipping).
    Product: ShopSite SC Version: 4.x,5.x,6.x Platforms: All If I want to use shipping by zone or region, is there a way to do this in ShopSite?Solution ID: S03743 Version 4.x and 5.x: Access the Shipping Section in the back office through Commerce Setup > Shipping and choose "Shipping by Weight." F ...
  14. questionShopSite: Database Packages compatible with Database Upload
    The following will discuss the database packages that are compatible with Shopsite. Solution ID: S03545 All database packages are compatible with Shopsite's database upload package as long as they can be exported into a tab delimited format. No limitations exist as far as one package vs. another.
  15. questionSome browsers' root certificates for Verisign, AT&T, and GTE CA's expired on Dec 31, 1999
    Some customers using older browsers may receive a warning message after Jan 1, 2000 stating that the "Certificate Authority is Expired" when accessing a secure server using a certificate issued by Verisign, GTE, or AT&T. The browsers that will experience this problem are Netscape v4.06 and older ...
  16. questionStock/Inventory Implementation in Shopsite
    The following will describe the abilities to implement Inventory Tracking in ShopSite. Solution ID: S03538 In ShopSite Pro 5.0 the Inventory Tracking feature was added. It allows you to set Quantity on Hand for each product, either manually or through upload. Each product can also have a Low Sto ...
  17. questionSupport for Windows 2000
    Product: ShopSite SC Version: ALL Platform: NT/Win2000 Does ShopSite SC support Windows 2000?Solution ID: S03838 Yes, ShopSite supports Windows 2000 for ShopSite versions 4.3 and greater.
  18. questionThank you receipt shows 'Spill My Guts' error message
    Product: ShopSite SC Version: All When client accesses the Thank you receipt, there is a message stating Post:Spill My Guts on the Thank You receipt and also has other non-pertinent information to the receipt. Solution ID: S03697 Solution ID: S03697 This problem is caused by a user leaving the d ...
  19. questionTutorial on .inf files and their use in Shopsite
    The following will outline the use for .inf files in the media directory: This will address: 1- These files function 2- How they are updated and how they affect the back office Solution ID: S03863 The .inf files are files within ShopSite that are located in the media directory. They are where th ...
  20. questionUnable to regenerate store, or Out of Memory error (dirtyrefs.dat, update.dat, update_i.dat, progress.dat, progress_i.dat).
    Product: Manager and Pro Version: 3.x - 8.0 Platforms: ALL After editing pages or products, an out of memory error message is received when attempting to publish changes or merchant is unable to regenerate their store at all.Solution ID: S03847 The dirtyrefs.dat, update.dat, update_i.dat, progre ...
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