Why won't my Add to Cart/View Cart images display in the store pages when I try to customize them on the Store Pages screen?
Product: SC + TX Version: 5.0 Platform: Unix I choose an image for the Add to Cart or View Cart buttons by either: 1. Using the selections under Preferences > Store Text > Store Pages (worldconf.cgi) - or- 2. In a Pro store, using Product > Edit Product Layout > Button Customization for an indiv ...
- 'Could not load settings file!' error message
Product: ShopSite SC and TX Version: ALL OS: ALL In the shopping cart and/or in the backoffice I get the following error when trying to access one (or all) of the ShopSite cgi's: Could not load settings file! How can I resolve this?Solution ID: S03822 This error message is usually due to permiss ...
- 'Error verifying store.auth'
Product: ShopSite SC Version: All Platform: All When clicking to order an item (buy button or link) an error is returned: This store may not be authorized to run ShopSite software. Please contact the merchant or webmaster. Solution ID: S03686 Check URL in the store.auth file to verify that it ma ...
- 'Reset Image Attributes' not getting the size attributes for some images
Product: SC + TX Version: ALL OS: ALL Some of my images were not getting the border=0 attribute or the size (height, width, etc.)attributes when I go to Images, choose the image, and click the Reset Image Attributes button. Why is that? Solution ID: S05443 This has been known to happen when the ...
- 'The specified CGI application misbehaved by not returning a complete set of HTTP headers'
Product: ShopSite Version: 4.x Platform: Windows NT 4.0 CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are: Solution ID: S03613 If the script cannot be run, the CGI headers are missing or incorrect. Determine whether ...
- Ability to add CSS or JavaScript to ShopSite-generated pages
Product: ShopSite SC and ShopSite TX Version: ALL Platforms: ALL Can I add Cascading Style sheets or JavaScript to the HEAD section of HTML pages created by Shopsite?Solution ID: S03786 The HEAD section of the document is generated by the page template, and the built-in page templates are not ed ...
- Ability to directly edit the HTML in ShopSite pages.
Can open up the ShopSite html files with an HTML editor and modify them directly? Solution ID: S03550 You can directly modify the ShopSite-created HTML files, BUT iff you do this, the next time that you publish the site it will overwrite all changes that you made.
- Ability to implement Custom Pages(Smart Tags) and Order API
The following will discuss the ability of users to implement Custom Pages and Order API Solution ID: S03541 Users often want to use Custom Pages and Order API to do some special customizing to their system. Custom pages will give the client the ability to create pages in another application and ...
- Ability to use fax capability
Product: Pro Version: ALL Platforms: ALL Can fax services be implemented within ShopSite? Solution ID: S03758 Fax services can be created within ShopSite, but it can only be done using the Order API (Custom CGI) feature in Pro. The given client will have to have the programming knowledge to crea ...
- Adding a product to the cart without displaying the cart screen
Product: SC Version: ALL OS: ALL Question: Can I set up ShopSite so that when a shopper is places an item in the cart the shopping cart screen is not displayed? And only have the cart screen displayed when they click the View Cart (Checkout) button? Solution ID: S05442 There is no setting in the ...
- Adding currency options to ShopSite - currency.dat
Product: ALL Version: ALL Platform: ALL How do I add a currency option not included in the pull-down menu under Preferences | Locale in the back office?Solution ID: S03846 In the ss directory is a file called currency.dat. This may be edited and new currencies added. The file contains instructio ...
- All settings report 'not OK' when accessing Reports, blank screen when you go to Configure Reports
Product: ShopSite SC Version: 4.x,5.x Platform: All When initially configuring Reports (statStoreOverview.cgi) the following page is returned: Error One or more of your statistics configuration settings is incorrect. Without these being set correctly, statistics will not operate. Setting: Server ...
- allow variable shipping options/store (price and/or weight)
Product: ShopSite SC Version: v5 and prior A client requests a way to choose two types of shipping instead of just one. For an example, they want to offer UPS shipping by price, but FedEX shipping by weight. Is there a way to do both?Solution ID: S03699 There is not currently a way to do this. T ...
- Can certain web pages in a store be password protected?
Product: ShopSite SC Version: 4.x Platform: ALL Can a merchant set up some pages to have general access and others to require a login through ShopSite?Solution ID: S03861 It's possible to generate password protected pages through ShopSite by doing the following: 1. The subdirectories to be prote ...
- Can I combine Associate link with an OrderAnywhere link?
Product: ShopSite Pro Version: ALL Platform: ALL Can I combine an OrderAnywhere link with Associate feature to have a product placed directly to the shopping cart and also have the Associate get listed for the commission? Solution ID: S03813 When filling out the information for the Associate, in ...
- Can you remove the Payment Option fields for the Generic Payment Options?
Product: ALL Version: ALL The following will discuss the ability for users to change the the Billing Information to show only one entry in the payment setup as opposed to the 4 currently listed. It will show one box and not show the Credit Card Information such as Card #, Name, Expiration, etc. ...
- Can't add items to Shopping Cart - "Your shopping cart is empty."
Product: ShopSite SC Version: ALL Platform: ALL How come some shoppers complain that when clicking on the Add to Cart button to place, the shopping cart stays empty?Solution ID: S03741 In the ShopSite backoffice under Preferences > Hosting Services, check to see that the Shopping Cart CGIs URL p ...
- Can't Checkout, can't get past 'Please enter a valid Zip code' error message
Product: ShopSite SC Version: 6.0.x OS: ALL I upgraded to v6.0x and now whenever a shopper tries to checkout from the shopping cart they get an error asking them to enter a valid zip code, which they can never get past even if they type in a valid zip code. I have not set up 'Tax by Zip code' or ...
- Can't set shipping option in 6.x Starter store.
Product: SC Version: 6.0.3 and earlier Starter and Express OS: All In ShopSite 6.0.x Starter stores the shipping configuration screen is not functioning correctly. The result of setting the shipping option will usually result in "Shipping by Currency" being selected. Solution ID: S05445 Work-a-r ...
- Checkout screen reloads or returns to shopping cart when 'Enter' or 'Return' key pressed on the keyboard
Product: SC Version: 6.0x and 6.1x OS: ALL Why does my checkout screen reload or send me back to the shopping cart screen when a shopper hits the 'Enter' or 'Return' key on their keyboard, and what can I do about it? Solution ID: S05455 This is a known issue for Netscape v6.x and IE browser user ...
