https://support.shopsite.com/KBase en-us https://support.shopsite.com/KBase ActiveKB NX support@shopsite.com Fri, 15 May 2026 21:11:36 MDT 20 https://support.shopsite.com/KBase/questions/2597/ Product: ALL Version: ALL OS: ALL PROBLEM: A certificate authority (CA) certificate for signing SSL certificates for trusting certain websites has expired and new certificates issued by ... ShopSite Support Thu, 07 Oct 2021 21:59:00 GMT https://support.shopsite.com/KBase/questions/2592/ Product: ALL Version: ALL Platform: ALL When shoppers using the Google Chrome browser add items to the cart (or view the cart) from my store pages and then use the Continue Shopping button, t ... ShopSite Support Thu, 19 Aug 2021 17:57:48 GMT https://support.shopsite.com/KBase/questions/2593/ Product: ALL Version: ALL Platform: ALL When shoppers using the Google Chrome browser add items to the cart (or view the cart) from my store pages (which are on a different domain than the sh ... ShopSite Support Mon, 23 Nov 2020 22:37:26 GMT https://support.shopsite.com/KBase/questions/2587/ Product: ALL Version: ALL Platform: ALL I have an SSL certificate for my domain name installed on my hosting account where my ShopSite is located, how do I ensure that my pages are always a ... ShopSite Support Wed, 11 Apr 2018 18:58:18 GMT https://support.shopsite.com/KBase/questions/2581/ Product: ALL Version: ALL Platform: ALL Is my version of ShopSite compatible with TLS 1.2, the version that is required by PCI standards as of June 30, 2018? All 3rd party services requi ... ShopSite Support Thu, 02 Nov 2017 18:28:18 GMT https://support.shopsite.com/KBase/questions/2570/ Product: ALL Version: 12 sp2 r1 and older Platform: ALL Beginning in January 2016, for merchants using Doba products in ShopSite the shipping amounts on Doba products don't show up in the car ... ShopSite Support Mon, 01 Feb 2016 22:52:27 GMT https://support.shopsite.com/KBase/questions/2566/ Product: ALL Version: ALL Platform: ALL I have heard or been notified that on May 26th, 2015, Authorize.net will be upgrading various SSL certificates and switching to the SHA-256 encryption ... ShopSite Support Thu, 30 Apr 2015 18:47:18 GMT https://support.shopsite.com/KBase/questions/2563/ Product: ALL Version: ALL Platform: ALL When submitting/saving certain menus in the ShopSite backoffice I get an error message containing the text 'Forbidden', or '403 Forbidden' or 'An appro ... ShopSite Support Fri, 19 Dec 2014 20:49:07 GMT https://support.shopsite.com/KBase/questions/2562/ Product: ALL Version: ALL Platform: ALL I received an email notification from PayPal stating that on December 3, 2014 they would be disabling the use of SSLv3 on their systems. Does this affect ... ShopSite Support Fri, 14 Nov 2014 20:43:25 GMT https://support.shopsite.com/KBase/questions/2561/ Product: ALL Version: ALL Platform: ALL I received an email notification from Authorize.net stating that on November 4, 2014 they would be disabling the use of SSLv3 on their systems. Does this ... ShopSite Support Wed, 29 Oct 2014 17:25:41 GMT https://support.shopsite.com/KBase/questions/2559/ Product: ALL Version: ALL Platform: ALL I used to receive merchant email notifications/receipts for all my ShopSite orders, but now some do not come through. What could be causing this, and w ... ShopSite Support Thu, 18 Sep 2014 18:26:15 GMT https://support.shopsite.com/KBase/questions/2557/ Product: Manager and Pro Version: ShopSite 11 sp2 r5 and earlier Platform: Linux, FreeBSD, Windows 2003/2008 Server I received an email notification from USPS that on September 28, 2014 they ... ShopSite Support Wed, 28 May 2014 17:59:46 GMT https://support.shopsite.com/KBase/questions/2540/ Product: Manager and ProVersion: ALLPlatform: ALLDoes ShopSite support Federal Express's SmartPost rates?Yes, ShopSite 12 (Manager and Pro) has implemented FedEx SmartPost as an option. If you are ... ShopSite Support Wed, 09 Apr 2014 20:34:55 GMT https://support.shopsite.com/KBase/questions/2550/ Product: Manager and Pro Version: ShopSite 11 sp2 r4 and earlierPlatform: ALL I received an email notification from USPS that on January 27, 2013, they would be making changes to their Web Service ... ShopSite Support Wed, 16 Jan 2013 22:00:24 GMT https://support.shopsite.com/KBase/questions/2545/ PRODUCT: ALLVERSION: 10 and newerPLATFORM: ALLI have ShopSite 10 or newer and have enabled the HTML Editor feature but when I activate the HTML Editor by clicking the '[Editor]' link above a text ... ShopSite Support Thu, 05 Jul 2012 21:19:31 GMT https://support.shopsite.com/KBase/questions/2544/ Product: Manager and Pro Version: ShopSite 8.1 through 10 sp1Platform: ALL I received an email and/or snail-mail notification from Federal Express that after May 31, 2012 the FedEx Ship Manager AP ... ShopSite Support Mon, 09 Apr 2012 20:55:46 GMT https://support.shopsite.com/KBase/questions/2541/ PRODUCT: ShopSite Manager and ProVERSION: v8.0 through 11 r1.1PLATFORM: ALLWe’ve recently had reports that the Tell A Friend feature is being used by 3rd parties to send spam. We recommend ... ShopSite Support Mon, 10 Oct 2011 19:35:19 GMT https://support.shopsite.com/KBase/questions/2539/ Product: Manager and Pro Version: ShopSite 11 r1 and earlier Platform: ALL I received an email notification from 'The Google Merchant Center Team' that, beginning September 22nd, 2011, new fields ... ShopSite Support Tue, 20 Sep 2011 22:40:56 GMT https://support.shopsite.com/KBase/questions/2537/ Product: ShopSite Manager and ProVersion: v8.0.2 through 10 sp2 r2Platform: ALLI have a ShopSite store set up to use the real-time shipping rates provided by UPS which was working but as of approx ... ShopSite Support Tue, 12 Apr 2011 22:50:18 GMT https://support.shopsite.com/KBase/questions/2535/ Product: ALLVersion: 10 sp2 r2 and earlierPlatform: ALLI am using the recently released Internet Explorer 9 (IE9) web browser and when I get toward the end of the ShopSite Setup Wizard I encounter ... ShopSite Support Thu, 07 Apr 2011 21:34:34 GMT https://support.shopsite.com/KBase/questions/2534/ Product: Manager and Pro Version: ShopSite 10 sp2 r2 and earlier Platform: ALL I received an email notification from 'The Google Merchant Center Team' that, beginning May 3rd, 2011, 2 of the 3 'un ... ShopSite Support Tue, 05 Apr 2011 18:55:31 GMT https://support.shopsite.com/KBase/questions/2533/ Product: Manager and Pro Version: ShopSite 10 sp2 r2 and earlier Platform: ALL I received an email notification from 'The Google Merchant Center Team' that the Google Base API that I have been usi ... ShopSite Support Tue, 05 Apr 2011 18:14:04 GMT https://support.shopsite.com/KBase/questions/2529/ Product: ALL Version: 5.x and earlierPlatform: ALL We have had reports that ShopSite version 5 (originally released in 2000) is crashing in thankyou.cgi when a shopper attempts to finalize an orde ... ShopSite Support Wed, 05 Jan 2011 22:05:34 GMT https://support.shopsite.com/KBase/questions/2028/ Product: ALLVersion: ALL Platform: ALL I'm an experienced ShopSite developer and I don't want to go through the ShopSite wizard. How can I skip it?Solution ID: S03180From the first screen of the ... ShopSite Support Thu, 15 Jul 2010 00:20:39 GMT https://support.shopsite.com/KBase/questions/1974/ Product: ALLVersion: ALLOS: ALLCan additional META tags be added to ShopSite pages, besides 'Description' and 'Keywords'?Solution ID: S02825Adding additional information to the the ShopSite-genera ... ShopSite Support Thu, 22 Oct 2009 20:10:32 GMT https://support.shopsite.com/KBase/questions/2520/ Product: ALL Version: ALL Platform: ALLAfter I installed WordPress, Drupal, or some other CMS (content management system) software on my site (or installed ShopSite on a site that already has Word ... ShopSite Support Tue, 04 Aug 2009 20:55:55 GMT https://support.shopsite.com/KBase/questions/2305/ Product: ALLVersion: ALLPlatform: ALLWhen pages are created through ShopSite, the links created through the selections under Pages > Edit Page Layout > "Link Location" point to the wrong ... ShopSite Support Mon, 29 Dec 2008 18:29:52 GMT https://support.shopsite.com/KBase/questions/2262/ Product: ALLVersion: ALLPlatform: ALLHow does ShopSite backoffice password protection work?Solution ID: S03971If you are using htaccess/htpassword (Apache webserver on Linux/UNIX servers) this i ... ShopSite Support Mon, 29 Dec 2008 18:27:58 GMT https://support.shopsite.com/KBase/questions/2298/ Product: ALLVersion: ALLPlatform: ALLAt the bottom of the buyer receipt screen is two URLs for my store. How do I remove one?Solution ID: S04073The "Store URL:" text field under Preferences & ... ShopSite Support Mon, 29 Dec 2008 18:20:57 GMT https://support.shopsite.com/KBase/questions/2324/ Product: ALLVersion: ALLPlatform: ALLHow can I change the hardcoded image URL that may be viewed under Images > Edit Image Attributes?Solution ID: S04138This URL is generated from the store.au ... ShopSite Support Mon, 29 Dec 2008 18:19:45 GMT https://support.shopsite.com/KBase/questions/2478/ Product: ALLVersion: ALLPlatform: ALLI am setting up a new site or moving an existing site to a new server, and I would like to test the new site before the DNS is setup to point my domain name to ... ShopSite Support Fri, 05 Dec 2008 19:54:34 GMT https://support.shopsite.com/KBase/questions/2251/ Product: ALLVersion: ALLPlatform: ALLI accidentally deleted a new order or an order from which I had not gotten all of the information that I needed. Is there a way to retrieve this order? Sol ... ShopSite Support Wed, 03 Dec 2008 16:09:48 GMT https://support.shopsite.com/KBase/questions/2512/ Product: ShopSite Manager and ProVersion: v6.0 through v8.0.1Platform: ALLI have a ShopSite store version 8.0.1 or older set up to use the real-time shipping rates provided by UPS which was workin ... ShopSite Support Wed, 03 Dec 2008 00:00:37 GMT https://support.shopsite.com/KBase/questions/2356/ Product: ALLVersion: ALLPlatform: ALLI want to charge shipping as a straight percentage of the order total. Is there a way to do this with ShopSite?Solution ID: S04188ShopSite Manager and Starter ... ShopSite Support Fri, 21 Nov 2008 18:20:45 GMT https://support.shopsite.com/KBase/questions/2296/ Product: ALLVersion: ALLPlatform: ALLCan I keep any of these fields from being displayed in the shopping cart, checkout and thankyou screens?Solution ID: S04067Yes, in ShopSite Manager and Pro ... ShopSite Support Fri, 21 Nov 2008 17:54:54 GMT https://support.shopsite.com/KBase/questions/2451/ Product: Manager and ProVersion: ALLPlatform: Windows 2000/2003I have many products in my store. When I try to publish, I get an error similar to this one for an Windows 2000/2003 store:"HTTP/1.1 ... ShopSite Support Fri, 21 Nov 2008 17:47:22 GMT https://support.shopsite.com/KBase/questions/2449/ Product: ALL Version: ALLPlatform: ALLIs it possible to download statistic information? Can I upload orders or statistics into ShopSite? How can I keep this information if I move stores?Solut ... ShopSite Support Fri, 21 Nov 2008 17:45:47 GMT https://support.shopsite.com/KBase/questions/1932/ Initial back office pages come up but when you click a button to perform an action such as add a page or product, oraccept the license agreement, a "Forbidden Error" is displayed. Solution ID: S02 ... ShopSite Support Fri, 21 Nov 2008 16:59:45 GMT https://support.shopsite.com/KBase/questions/2059/ Product: Manager and ProVersion: ALLOS: ALLMy webserver access logs are gzip'd (or compressed or archived with some other compression method) on the server to conserve diskspace. Can ShopSite read ... ShopSite Support Thu, 20 Nov 2008 17:14:32 GMT https://support.shopsite.com/KBase/questions/2060/ Product: SCVersion: ALLPlatform: ALLI was told that placing a new Pro store.auth key into my store's data directory would make my store a Pro, why is that not happening?Solution ID: S054271. Did y ... ShopSite Support Thu, 20 Nov 2008 00:31:28 GMT https://support.shopsite.com/KBase/questions/2318/ Product: ALLVersion: ALLPlatform: ALLSolution ID: S04125A listing of the different features available in each product (ie: Starter vs. Manager vs. Pro) is posted on the ShopSite website at:http:/ ... ShopSite Support Thu, 20 Nov 2008 00:29:30 GMT https://support.shopsite.com/KBase/questions/2471/ Product: ALLVersion: 6.3Platform: ALLIf I have a product that has a lot of menu selections, I sometimes see garbage at the end of the menu selections field when looking at the order in the 'View O ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2486/ Version: 7.xProduct: ALLPlatform: ALLI have ShopSite v7 and whenever I go to edit or add a page or product, it takes a really long time to load the add/edit screen (or in some cases it takes so lo ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2498/ Product: ShopSite ProVersion: v7.xPlatform: ALLI have a ShopSite Pro v7.x store and am using the ShopSite Search feature to allow shoppers to search for products in my store. On the search results ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2506/ Product: Manager and ProVersion: v8.3Platform: Linux, FreeBSDI have ShopSite v8.3 and when I try to download my orders in QuickBooks .iif format the resulting download file is either blank, or onl ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2473/ Product: ShopSite Pro and ManagerVersion: 6.3Platform: ALLAfter the upgrade to ShopSite v6.3 I can no longer download my orders via the Download Orders functionality, the screen when I click the D ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2421/ Product: ShopSite SCVersion: 6.0 through 6.1.1OS: UNIX OS's (Linux, Solaris, FreeBSD, BSDi, IRIX)Some of my shoppers get an 'Invalid Payment Type' or 'bad value for paytype' error message at the b ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2489/ Product: ProVersion: v7.1.1Platform: ALLI have ShopSite Pro v7.1, v7.1.0, or v7.1.1 and when a shopper who is being charged tax uses a coupon in their order, the tax is based on the amount before ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2472/ Product: ShopSite ProVersion: 6.3Platform: ALLI am using the 'Custom Checkout Fields' feature of ShopSite Pro in my ShopSite Pro v6.3 store. Everything is working, except that I have checked the c ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2474/ Product: ShopSite ProVersion: 6.3Platform: ALLI am using ShopSite Pro v6.3 with the locale set to a locale such as en-EU that uses the comma (,) for the decimal separator, rather than the period ( ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2470/ Product: ShopSite ProVersion: 6.x or greaterPlatform: ALLI am using the Digital Download feature in ShopSite Pro v6.x or greater to sell some large digital files. When someone with a slow internet ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2463/ Product: ShopSite ProVersion: 6.x, 7.x, 8.xPlatform: ALLWhen I search for a search term and get back multiple search results pages, some of those pages may be empty or have very few product hits o ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2505/ Product: ShopSite ProVersion: v8.2.1xPlatform: ALLI have the ShopSite v8.2.1 or v8.2.1.1, and am having a problem submitting my products to Froogle / Google Base via the new Froogle feature in thi ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2487/ Product: ALLPlatform: ALLVersion: ALLHow can I allow tax exempt entities to place orders without charging them sales tax?Solution ID: S5496In ShopSite Pro and Manager versions 6.0 and newer, or Sh ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2432/ Product: SCVersion: 5.0 and earlierPlatform: ALLI'd like to change the style and look of my shopping cart. What are my options? Solution ID: S04741Solution ID: S04741Depending on your version ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2456/ Product: SC + TXVersion: 3.x through 5.xPlatform: ALLI'm moving my ShopSite store to another server. Can I maintain my OrderAnywhere links?Solution ID: S05301An updated link to the online help fo ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2424/ Can you explain how ShopSite collects Sales and Traffic statistics to display in the Reports section of ShopSite?Solution ID: S04675Product: ProVersion: 10.x and earlierPlatform: ALLSales stats ar ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2468/ Product: ProVersion: ALLPlatform: ALLExplanation of the Associates feature of ShopSite Pro.Solution ID: S05389The Associate URL contains the URL to the ref.cgi (in the SC directory) with the sto ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2418/ Product: SCVersion: ALLPlatform: ALLI was looking through my ShopSite files. In the ip and moreip subdirectories of my data directory, I notice many files with old date stamps. Should there b ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2464/ Product: SCVersion: 5.0 and earlierPlatform: ALLCustomer would like to eliminate a the country code (for example) field from the order form.Solution ID: S04605The only fields in the order form ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2459/ Product: Pro and ManagerVersion: ALLPlatform: ALLI'd like my customers to be able to use a link from the search results page that takes them directly to the More Info Page for a particular prod ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2414/ Product: SC + TXVersion: 6.x and earlierPlatform: ALLI'd like to limit the number of products per page in my ShopSite store so that additional pages are automatically created when the number o ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2482/ Version: ALLProduct: Manager and ProPlatform: ALLI select to download orders from ShopSite in text format, and then when I try to open it in MS Excel it says its "File not Loaded Completely" with ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2484/ Version: v6.xProduct: ShopSite ProPlatform: ALLI am trying to create a coupon, which is applied to a large number of select products in a ShopSite 6.x Pro store. I get an error similar to the foll ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2503/ Product: ShopSite Manager and ProVersion: v8.1xPlatform: ALL I have a ShopSite Manager or Pro v8.1x store and when I attempt to upload a tab-delimited text product file to my ShopSite the first up ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2491/ Product: ProVersion: v7.1.1Platform: ALLI have ShopSite Manager v7.1, v7.1.0, or v7.1.1 and when I go to download orders in QuickBooks .iif format the option is not there, or if I want to download ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2460/ Product: Manager + ProOS: AllVersion: 6.x+I am downloading my orders in the QuickBooks .iif format, however when importing the file into QuickBooks, random bits of data regarding the products orde ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2475/ Product: ALLVersion: 6.2 and 6.3Platform: ALLI am a ShopSite partner/hosting provider and am trying to use the special 'settings:' token in the global.aa file to prevent merchants from changing th ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2490/ Product: ProVersion: v7.1.1Platform: ALLI have ShopSite Pro v7.1, v7.1.0, or v7.1.1 and I have the Preferences -> Search Settings -> Search Layout setting 'Auto new search with stems if nothing fo ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2504/ Product: ShopSite Manager and ProVersion: v8.1xPlatform: ALLI've enabled the real-time FedEx shipping quotes feature that was added in ShopSite v8.1, but whenever a shopper places items in the car ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2420/ Product: ShopSite SCVersion: 6.1.1 and priorOS: ALLMost of my shoppers have no problem ordering but there are a few that report when they click the Add to Cart button that the shopping cart comes ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2455/ Product: SCVersion: 5.0 and earlierPlatform: UnixI'm having trouble running some ShopSite CGIs while others work without a problem. If I suspect it may be problems with form posting on my ser ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2416/ Going to the ShopSite Reports tab (typically cgi-bin/ss/stathandler.cgi) is very slow.Solution ID: S04608There are two log files in use: Web Server's access log, and a 'store log', which is in the ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2419/ Product: SCVersion: 5.0 and earlierPlatform: ALLI'm building my store with frames. I've inserted a View Cart button in my external frame. However, when a buyer uses it and then uses Return to S ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2453/ Product: ProVersion: 5.0 and earlierPlatform: ALLI'm using the Surcharge feature to calculate discounts. For example, under Commerce Setup > Order System (sbconfig.cgi), I've placed the followi ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2452/ Product: SC + TXVersion: 5.0.1 and earlierPlatform: ALL"Bob's Book" is the name of one of my products. When using the search field in my ShopSite generated store pages, I try searching for:Bo ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2440/ Product: ALLVersion: ALLPlatform: ALLWhen checking the Reports section (stathandler.cgi), sometimes the information seems accurate and other times it doesn't. Sometimes I get Sales numbers when I ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2445/ Product: SCVersion: 5.0Platform: ALLI've set up my store through my ShopSite screens to process orders. However, when I place an order in the cart screens (order.cgi > billing.cgi > thankyou. ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2457/ Product: SCVersion: 5.0.xPlatform: UnixI've found multiple entries in my store's error_log similar to:"[date time] [error] [client IP] script not found or unable to stat: /home/cgi-bin/sc/none ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT https://support.shopsite.com/KBase/questions/2290/ Product: SC + TXVersion: 4.x, 5.0Platform: ANYMy site works fine from IE but there's a problem with Netscape. All pages I have created work as expected until I click to go to a ShopSite genera ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2406/ Product: ShopSite SCVersion: 5.XPlatform: UNIX (BSD)When the store is published, the "Add to Cart", and "View Cart" button graphics are NOT displayed. They appear as "broken GIFs" in the browser ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2286/ Product: ALLVersion: ALLPlatform: ALLAll of a store's pages are regenerated during a Publish when using the Edit or Reset Image Attributes feature. In a large store with many pages, the publish ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2311/ Product: ShopSite SCVersion: All Platform: AllCan I customize the cgi's? For example, thankyou.cgi, order.cgi, orderhandler.cgi, pages.cgi.Solution ID: S04106There are no capabilities of custo ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2322/ Product: SC Pro Version: 4.x, 5.0Platform: ALLCan the shopping cart buttons (Continue Shopping, Recalculate, etc) be copied to the top of the Shopping Cart screen (order.cgi)?Solution ID: S0261 ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2323/ Product: ALLVersion: ALLPlatform: ALLDefault browser settings for Netscape show the ALT tag text before the full image is loaded but IE does not. For those with a slow connection it may be usef ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2266/ Product: ALLVersion: ALLPlatform: ALLWhen attempting to download products, pages, or orders in Internet Explorer (IE), a prompt to download locally isn't received and the information is displ ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2287/ Product: Starter, Manager, and ProVersion: 6.2 or newerOS: WindowsMy ShopSite on a Windows Server platform was just upgraded from a pre-6.2 version to ShopSite v6.2 or newer, and now when a shoppe ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2358/ Product: Manager & ProVersion: ALLPlatform: ALLWhen uploading a database (pages or products) to ShopSite that was created offline in a database or spreadsheet (such as Microsoft Excel or Corel Qua ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2250/ Product: ALLVersion: 5.x and earlierPlatform: ALLWhen attempting to make changes to products or pages, an error message similar to the following is received and changes are not published:Gene ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2375/ Product: SCVersion: 4.X and 5.XPlatform: NTError customer sees with NT ShopSite is this:Error copying new basket aa info file "e:webclientssavethemanateecgi-bindata/moreip/SSMSB979668749.1000" fro ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2402/ Product: SC ProVersion: 5.0Platform: UnixI recently upgraded my store to 5.0. However, when I use the Orders Database Download feature, additional carriage returns are showing up in the produc ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2387/ Product: Shopsite SCVersion: AnyPlatform: Any (UNIX or NT)As the ShopSite merchant, going to the Payment Configuration page in the back office (ss/payconfig.cgi) causes a Server Error to appear on ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2291/ Product: ALLVersion: ALLPlatform: ALLI would like to use a software or service with ShopSite that currently isn't available. How can I request that the feature be added?Solution ID: S04051Or ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2395/ Product: SCVersion: ALLOS: ALLI would like to install a store and get it ready on a server other than the live server. Can I install ShopSite using the IP address of the new server and use it that ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2410/ Product: SCVersion: 5.0 and earlierPlatform: UnixI found a solution that suggests editing a file in a certain directory to resolve my issue. How do I locate the proper directory in my ShopSite ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2259/ Product: ShopSite SCVersion: AllOS: AllHow someone can downgrade store to the lower version, if they run into problem after upgrade.Solution ID: S03960First create an DIR_LOCK file in the stores d ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2362/ Product: SC + TXVersion: 5.xPlatform: ALLI would like to be able to configure the merchant's ftp access to their ShopSite directories during the install. Is this possible?Solution ID: S04195P ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2316/ Product: SC + TXVersion: ALLPlatform: ALLSolution ID: S04119The install overwrites all existing files. If a backup was created of the data directory, the old store may be restored following in ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2393/ Product: ALLVersion: ALLPlatform: ALLIf my e-mail address has changed, how do I change my merchant e-mail address in Shopsite ?Solution ID: S04305To change the merchant e-mail address access t ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2376/ Product: ShopSiteVersion: 4.x and 5.0Platform: AllOS: AllIf merchant is using Order API ( Custom CGI), and buyer puts eight-bit characters (Example: 'u' with two dots on top of 'u') in th ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2400/ Product: SCVersion: 5.0Platform: UnixI've enabled SSL to permit secure order download in ShopSite. However, I get a warning prompt when attempting to download my orders in 5.0.Solution ID: S0 ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2261/ Product: SC ProVersion: 4.x, 5.0Platform: ALLProblems are experienced when trying to finalize a purchase. For example, during the ordering process the items are displaying in the cart but ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2353/ Product: ALLVersion: ALLPlatform: ALLShopSite adds my shipping tax to my shipping total in the order screens (ie: in the cart screens such as order.cgi and in the Order screen - orderhandler.c ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2281/ Product: ALLVersion: ALLPlatform: ALLWhen buyer visits store to make a purchase, they see the same price listed twice for each product. Solution ID: S04017In the ShopSite backoffice admin, the lo ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2386/ Product: Shopsite SCVersion: AnyPlatform: Any (UNIX or NT)When the buyer tries to make a purchase (Add to Cart) or View the Cart, the buyer sees a Server Error on the screen. This server has encou ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2405/ Product: SC + TXVersion: 5.0.xPlatform: ALLIn previous releases of ShopSite, I was able to use the [Enter] key to display the same results as selecting "Search" when querying the databases thr ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2330/ Product: ALLVersion: ALLPlatform: ALLThe ShopSite Solution for my issue indicates that an enhancement request has been submitted. What exactly does this mean?Solution ID: S04151If you're look ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2288/ Product: ShopSite ProVersion: ALLPlatform: ALLThere's a script called "custom-dump.pl" in my sc directory. What is its use? Solution ID: S04045A sample perl custom CGI called "custom-dump.pl" ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2388/ Product: ShopSite SC + TXVersion: AnyPlatform: Any UNIX Platform (including Cobalt RAQ)Often there is mention of static versus dynamic versions of a ShopSite CGI executable file. What i ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2398/ Product: ShopSite SCVersion: 4.X, 5.XPlatform: UNIXIn ShopSite, when a merchant clicks on "Reports", they see a Server Error. On the Netscape browser, they'll see:This server has encountered an ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2309/ Product: SC + TXVersion: 4.x, 5.0Platform: ALLSometimes when I use the "My Store" icon a new browser window opens and sometimes it opens in the window I'm using to manage ShopSite. How can I ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2366/ Product: SC + TXVersion: 4.x, 5.0Platform: ALLI'm trying to change the item alignment on my page to start on the left. However, when I select the "Staggered - Start left" option under the Ite ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2284/ Product: ALLVersion: ALLOS: ALLWhere does ShopSite get the hostname used in the URLs for the store links and the images?For example, in the Back Office, clicking on Images, then clicking on Edit I ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2367/ Product: SC + TXVersion: 4.x, 5.0.xPlatform: ALLI'm trying to change the way a number is displayed by adding HTML into the field under Product > Edit Product Info. For example, when I add 1,4 ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2355/ Product: SC + TX ProVersion: 4.x, 5.0.xPlatform: ALLI'm using Microsoft's FrontPage to create files in my smarthtml directory. When attempting to publish my store, I get an error similar to:" ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2394/ Product: SC + TXVersion: 5.0 and earlierPlatform: ALLI've just moved and/or upgraded an existing ShopSite store. When I try to place an order, I get a server error message. The order doesn't ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2319/ Product: SC + TXVersion: 4.xPlatform: ALLWhen I try to use the drag and drop feature under Merchandising > OrderAnywhere > Show Selected Links, the cart buttons are not appearing in my website ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2377/ Product: SC + TXVersion: 5.0 Platform: ALLI'm looking for shirts. I have many shirts with Product Names such as "Blue Shirt" and "Red Shirt." However, when I search for "shirt" in my store ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2401/ Product: SCVersion: 5.xPlatform: AllI recently upgraded to ShopSite 5.0. Afterwards, I found an additional line break between the product name and the product description. How can I get rid of ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2338/ Product: SC + TX ProVersion: 4.x, 5.0Platform: ALLThe Smart Tag information in my Custom Page isn't showing up where it's supposed to be. What's wrong? Solution ID: S04166Certain Smart Ta ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2408/ Product: SC + TXVersion: 5.0Platform: UnixI choose an image for the Add to Cart or View Cart buttons by either:1. Using the selections under Preferences > Store Text > Store Pages (worldconf.c ... ShopSite Support Thu, 13 Nov 2008 19:04:11 GMT https://support.shopsite.com/KBase/questions/2211/ Product: ShopSite SC and TXVersion: ALLOS: ALLIn the shopping cart and/or in the backoffice I get the following error when trying to access one (or all) of the ShopSite cgi's: Could not load se ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2124/ Product: ShopSite SCVersion: AllPlatform: AllWhen clicking to order an item (buy button or link) an error is returned:This store may not be authorized to run ShopSite software. Please contact the ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2139/ Product: SC + TXVersion: ALLOS: ALLSome of my images were not getting the border=0 attribute or the size (height, width, etc.)attributes when I go to Images, choose the image, and click the Reset ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2109/ Product: ShopSiteVersion: 4.xPlatform: Windows NT 4.0CGI ErrorThe specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are: Solution ID: ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2200/ Product: ShopSite SC and ShopSite TXVersion: ALLPlatforms: ALLCan I add Cascading Style sheets or JavaScript to the HEAD section of HTML pages created by Shopsite?Solution ID: S03786The HEAD se ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2096/ Can open up the ShopSite html files with an HTML editor and modify them directly?Solution ID: S03550You can directly modify the ShopSite-created HTML files, BUT iff you do this, the next time that ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2089/ The following will discuss the ability of users to implement Custom Pages and Order APISolution ID: S03541Users often want to use Custom Pages and Order API to do some special customizing to thei ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2174/ Product: ProVersion: ALLPlatforms: ALLCan fax services be implemented within ShopSite?Solution ID: S03758Fax services can be created within ShopSite, but it can only be done using the Order API (C ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2137/ Product: SCVersion: ALLOS: ALLQuestion: Can I set up ShopSite so that when a shopper is places an item in the cart the shopping cart screen is not displayed? And only have the cart screen displaye ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2222/ Product: ALLVersion: ALLPlatform: ALLHow do I add a currency option not included in the pull-down menu under Preferences | Locale in the back office?Solution ID: S03846In the ss directory is a fi ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2154/ Product: ShopSite SCVersion: 4.x,5.xPlatform: AllWhen initially configuring Reports (statStoreOverview.cgi) the following page is returned:Error One or more of your statistics configuration setti ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2136/ Product: ShopSite SCVersion: v5 and priorA client requests a way to choose two types of shipping instead of just one. For an example, they want to offer UPS shipping by price, but FedEX shippi ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2230/ Product: ShopSite SCVersion: 4.xPlatform: ALLCan a merchant set up some pages to have general access and others to require a login through ShopSite?Solution ID: S03861It's possible to generate ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2206/ Product: ShopSite ProVersion: ALLPlatform: ALLCan I combine an OrderAnywhere link with Associate feature to have a product placed directly to the shopping cart and also have the Associate get list ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2097/ Product: ALLVersion: ALLThe following will discuss the ability for users to change the the Billing Information to show only one entry in the payment setup as opposed to the 4 currently listed. ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2192/ Product: ShopSite SC Version: ALLPlatform: ALLHow come some shoppers complain that when clicking on the Add to Cart button to place, the shopping cart stays empty?Solution ID: S03741In the Shop ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2215/ Product: ShopSite SCVersion: 6.0.xOS: ALLI upgraded to v6.0x and now whenever a shopper tries to checkout from the shopping cart they get an error asking them to enter a valid zip code, which ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2167/ Product: SC Version: 6.0.3 and earlier Starter and ExpressOS: All In ShopSite 6.0.x Starter stores the shipping configuration screen is not functioning correctly. The result of setting the shippin ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2224/ Product: SCVersion: 6.0x and 6.1xOS: ALLWhy does my checkout screen reload or send me back to the shopping cart screen when a shopper hits the 'Enter' or 'Return' key on their keyboard, and what c ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2140/ Product: ShopSite SCVersion: v4.2When using Custom CGI/Order API and in the order database download file, there isnot a field for the Shipping Method selected. The only field that contains this ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2183/ Product: ShopSite SCVersion: N/APlatform: Linux (Red Hat).Where are the access logs and/or configuration files located if you really do not have an idea of where the ServerRoot may be?Solution ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2245/ Product: ShopSite SC and TXVersion: ALLPlatform: ALLDoes ShopSite accept InternetCash (http://www.internetcash.com/)?Solution ID: S03922No, InternetCash is not a supported ShopSite featur ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2123/ Product: Shopsite SC + TXVersion: ALLPlatform: UnixWhen attempting to access the back office (ss or bo) directory of a ShopSite store, the following message is displayed:Error Your User Name coul ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2127/ Product: ShopSite SCVersion: ALLPlatform: ALLAfter clicking on a product to order, order.cgi returns the error:"Error opening new basket [datadir/ip/basketfile] from "./basket.new" This can be c ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2075/ Product: SCVersion: 6.0 and greaterPlatform: allI have the 'Use SSL security in ShopSite' checkbox checked in the Preferences -> Hosting Service screen, but when I download orders it still shows m ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2172/ Product: ShopSite SCVersion: AllWhat is the Order API / Custom CGI feature, andwhat can it be used for?Solution ID: S03755The Order API feature in ShopSite Pro allows themerchant to create their ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2221/ Product: ShopSite SC + TXVersion: 4.2xPlatform: ALLFont in the More Information Pages has different colors, sizes than intended.Solution ID: S03841There are several ways to modify the font ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2164/ Product: ShopSite SC and ShopSite TXVersions: AllPlatforms: AllSolution ID: S03742Text should be separated by commas in the Meta Keywords text box. The Meta Description is entered exactly the w ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2159/ Product: ShopSite SC and ShopSite TXVersion: v4.xA home page was created when I set up my store using the Wizard function. I would like to replace this page with a new page.Solution ID: S03732De ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2243/ How do I remove my installation of ShopSite or uninstall it?Solution ID: S03917The best way to handle this would be to do an rm *.* in each one of the shopsite directories on Unix servers. These d ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2194/ Product: SC + TXVersion: 4.x, 5.xPlatform: ALLI would like to change the font that's used in all of my ShopSite pages. How can I do this?Solution ID: S03780The best way to make the change ava ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2244/ Product: ALLVersion: ALLOS: ALLI am using the Country pull-dowm menu in my ShopSite shopping cart, configured in Commerce Setup -> State & Country, but I can't figure out how to get 'United Sta ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2175/ Product: ShopSite SC and ShopSite TXVersion: AllPlatforms: AllI can't adjust the image attributes (borders, size) for some / all of my images (thumbnails).Solution ID: S03759When you specify an ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2117/ Product: ALLVersion: ALLOS: ALLI and my shoppers are receiving the email receipts when orders are placed, but my and/or their receipt email is coming incomplete or with no text at all. Why is ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2226/ ShopSite: SC + TXVersion: 4.2xPlatform: ALLThe images in the store are not displaying correctly. The image path differs from the store media path.Solution ID: S03857This may result ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2216/ Product: ALLVersion: 5.x and priorOS: ALLWhy do I get an 'Internal Server Error' or a 'Server 500 Error' when I select images from the List of Images and hit the Reset Image Attributes button? ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2182/ Product: ShopSite SCVersion: ALLOS: ALLVendors sometimes get fake, duplicate, or test orders which they don't want to be reflected in the reporting summaries, can these be removed?Solution ID: S03 ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2177/ Product: SCVersion: 4.x, 5.0Platform: ALLSolution ID: S03770In versions 4.2.x, it is not possible to remove the Discover Card logo from the cart screens if Discover Card is chosen as a payment ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2176/ Product: ShopSite SCVersions: v4.xPlatforms: N/AThere currently is no support for ShopSite on a SPARC-based linux system. The FTP site "linux" directory only contains x86 (Intel compatible) co ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2205/ Product: ShopSite SC and TXVersion: 4.x, 5.x, 6.0.xOS: AllI want to use custom product templates but I also want to use the Cross-sell feature of ShopSite, will these two work together?Soluti ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2107/ Product: SCVersion: 5.0.0, 5.0.1OS: ALLI can add a product (or products) to my shopping cart, but when I try to delete it by setting the Quantity of the item to '0' and Recalculate, it says it is ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2157/ Product: ALLVersion: 6.2.1OS: Linux, Solaris (SPARC), FreeBSDI just upgraded to ShopSite v6.2.1 and now there is a linefeed character (shows up as a black block when viewed in NotePad) is in ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2208/ Product: ShopSite SC + TXVersion: 4.xPlatform: ALLSolution ID: S03816As of version 4.x, ShopSite is not designed to support Japanese.A list of current supported languages is available at http: ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2094/ Product: ShopSite SC and ShopSite TXVersion: 5.xCan you use credits or negative numbers when setting up prices for products in Shopsite?Solution ID: S03548There is no current functionality in Sh ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2187/ Product: ShopSite SC Version: ALLPlatform: ALLWhy are the pages or images that I've created with tables showing up in some browsers but not others?Solution ID: S03810To varying degrees, browsers w ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2084/ The following will discuss the possibilities of having payroll present in Shopsite in some form.Solution ID: S03536At the present time there is no current functionality in Shopsite to incorporate ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2135/ Product: ShopSite SCVersion: v6.x and priorMany shipping companies require a phone number. Can this field be changed to be required?Solution ID: S03698This is not possible with v6.x and earlier ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2145/ Product: ProVersion: ALLPlatform: ALLAn Internal Server Error (or Server 500 error) is received at the end of the order process when using a custom cgi program with the Order API feature. When I ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2132/ If the items ordered have long names, pricing is pushed to the right. If the items have short names, pricing is more left and digits don't line up under one another in columns.Solution ID: S03694 ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2128/ Product: ShopSiteVersion: AllPlatform: AllShopSite stores may not function correctly after a disk space limit has been reached on the host machine. When clicking on Order the buyer may see the er ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2118/ Product: SC Manager and ProVersion: 6.0 initial releaseOS: SPARC, Linux, BSDiWhen I export the ShopSite Orders in QuickBooks format and try to imprort it into QuickBooks, QuickBooks either crashes ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2210/ Product: ALLVersion: ALLOS: ALLCan I remove the View Cart (a.k.a. 'Checkout') and/or Add to Cart (a.k.a. 'Order') buttons from my ShopSite-generated store pages?Solution ID: S05449Yes.For Sho ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2080/ Product: ShopSite Manager and ProVersion: ALLPlatform: Windows 2000, 2003, 2008 ServersHow do I configure the Reports feature on ShopSite for Windows 2000, 2003, or 2008 Servers?Solution ID: S03 ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2203/ Product: ShopSite SCVersion: v4.2Platforms: AllHow can the secure shopsite image URL be specified during the ShopSite SC scripted installation?Solution ID: S03792There is currently no way to do ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2165/ Product: ShopSite SCVersion: 4.x,5.x,6.xPlatforms: AllIf I want to use shipping by zone or region, is there a way to do this in ShopSite?Solution ID: S03743Version 4.x and 5.x:Access the Ship ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2091/ The following will discuss the database packages that are compatible with Shopsite.Solution ID: S03545All database packages are compatible with Shopsite's database upload package as long as they ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2129/ Some customers using older browsers may receive a warning message after Jan 1, 2000 stating that the "Certificate Authority is Expired" when accessing a secure server using a certificate issued by ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2086/ The following will describe the abilities to implement Inventory Tracking in ShopSite.Solution ID: S03538In ShopSite Pro 5.0 the Inventory Tracking feature was added. It allows you to set Quantit ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2218/ Product: ShopSite SCVersion: ALLPlatform: NT/Win2000Does ShopSite SC support Windows 2000?Solution ID: S03838Yes, ShopSite supports Windows 2000 for ShopSite versions 4.3 and greater. ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2134/ Product: ShopSite SCVersion: AllWhen client accesses the Thank you receipt, there is a message stating Post:Spill My Guts on the Thank You receipt and also has other non-pertinent information to ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2231/ The following will outline the use for .inf files in the media directory:This will address:1- These files function2- How they are updated and how they affect the back officeSolution ID: S03863The ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2223/ Product: Manager and ProVersion: 3.x - 8.0Platforms: ALLAfter editing pages or products, an out of memory error message is received when attempting to publish changes or merchant is unable to reg ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2131/ When users click to order a product in a Shopsite store, they are prompted with an error/warning message stating that "This page contains both secure and non-secure items. Do you want to display t ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2120/ Product: SCVersion: ALLOS: FreeBSDQuestion: Can I use the Linux build of ShopSite on my FreeBSD (or OpenBSD) server if I have the Linux compatibility libs installed on my server?Solution ID: S0544 ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2087/ Product: SCVersion: 5.0 and earlierPlatform: ALLSolution ID: S03539As of a Q1 2001 solution update , the current server requirements are posted at:http://www.shopsite.com/help/5.0/en-US/instal ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2162/ Product: ShopSite SC and ShopSite TXVersion: AllPlatforms: AllWhat is the maximum number of products that ShopSite can handle?Solution ID: S03738ShopSite SC or TX does not artificially impose a ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2160/ Product: ShopSite SC and ShopSite TXVersion: allWhen downloading tar and cgi files for an upgrade, what mode should my FTP server be in?Solution ID: S03733Tar files and cgi files are downloaded ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2114/ Product: SC Version: 5.x+OS: ALLI have my Add to Cart and View Cart (or Order and Checkout) buttons set to use just a text string, but some of my buttons are displaying as ugly brown or gray squar ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2185/ Why do the colors of my site change in different browsers / platforms?Solution ID: S03806There are about 16,000,000 colors that you can display with the HTML hex codes, but there are only so many ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2212/ Product: ShopSite SC + TXVersion: 4.2.1 +Platform: AllWhen viewing a non-English interface, if you hold the mouse over buttons on the screen, the pop-up "bubble help" will show in English text ra ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2158/ Product: ShopSite SC and ShopSite TXVersion: 4.xWhen accessing Pages (/pages.cgi) or Products (/products.cgi) through the back office screen (/start.cgi), the default screen changes.Solution ID: ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2103/ Product: SCVersion: 5.0OS: ALLWhen a customer adds an item to the cart the selected tax option is not the first one which should be the default value.Solution ID: S05435This is caused by the ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2173/ Product: ShopSite SCVersions: AllPlatforms: AllWhy must the customer re-enter information when they make a mistake typing in the order form?Solution ID: S03757If the fields that are lost are th ... ShopSite Support Thu, 13 Nov 2008 19:04:10 GMT https://support.shopsite.com/KBase/questions/2006/ Product: ALLVersion: ALLPlatform: ALLMerchant receives an " Error :The old passwords didn't match!" when trying to change the ShopSite password through Utilities > Change Password (chpass.cgi) ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1937/ Initial back office pages come up but when you click a button to perform an action such as add a page or product a "User Name could not be determined Error" is displayed. Solution ID: S02415If the ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2017/ When you try to go to the statistics section of the back office, you're given the message:=================================================================Problem:One or more of your statistics co ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1983/ Product: ShopSite SCPlatform: Windows NTWhen running start.cgi on an NT platform, using Internet Explorer, you get an error:Couldn't open file DOMAINstore.auth. Error returned = No such file or di ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2035/ When finalizing an order, you get the message: PB with world.aa file : checked the 106old & 106str valuesSolution ID: S03193This error usually means that the store was not updated properly. To f ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2072/ When running start.cgi for the first time on a new ShopSite store on an NT server, you may get this error:CGI ErrorThe specified CGI application misbehaved by not returning a complete set of HTTP ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1970/ Product: Pro and ManagerVersion: 6.2.xOS: ALLI am trying to configure the UPS shipping option in my ShopSite v6.2x Pro or Manager store and when I click on the 'Next' button on the 'UPS Registrati ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1948/ Product: ALLVersion: ALLPlatform: Windows 2000/2003When trying to run the ShopSite .cgi's in the back office and/or shopping basket directories, you're getting errors like:'Unrecognized character ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2007/ After assigning subproducts to a product, that product no longer has an order button.Solution ID: S03050This is how the subproducts feature was designed. An Example:Say you're selling Root Beer. ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1945/ Product: SCVersion: 4.x, 5.xPlatform: ALLI added an item to my shopping cart. I used the browser Back button to return to my page, and then selected the browser Forward option to return to th ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2067/ Product: Manager (Pro and Starter not affected)Version: 6.2.1OS: ALLAfter the upgrade to v6.2.1 of my ShopSite Manager store, I can no longer checkout, when I go to the checkout screen it appears ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1946/ Product: ShopSite SC and TXVersion: ALLOS: ALLWhen looking at a ShopSite-generated store page, I can see empty spaces where a product should be. Looking at the Pages -> Arrange Items screen for th ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1924/ Product: ShopSite SCVersion: AllPlatform: NTWhen attempting to access a back office .cgi (ie: start.cgi), the browser prompts for a download rather than executing.Solution ID: S02547This freque ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1964/ Can I change the address that e-mail notifications are sent to?Solution ID: S02566Yes, you can.In 4.x and later versions, from the back office, go to Preferences | Hosting Service. In the middle ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1956/ Can ShopSite work in conjuction with an HTML editor (FrontPage, Home Page, Page Mill, NetObjects Fusion, etc)?Solution ID: S02543Yes, it can, and there are several ways to do it. The Create Links ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1999/ Product: ALLVersion: ALLOS: ALLIs it possible to have an image or a submit button instead of the words "[Order]" and "[Checkout]", or "[Add to Cart]" and "[View Cart]" on a product page?Solution I ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1944/ Product: ALLVersion: ALLOS: ALLCan I set the order number to start at a specific number?Solution ID: S02469Yes. There is a file in the store's ShopSite Data Directory (you can find the path t ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1969/ Can you accept a seperate delivery address for each product? For instance, if you're purchasing two gifts in one order, and you want one delivered to one address and the other gift to another add ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1951/ Can you run ShopSite scripts through cgiwrap?Solution ID: S02519ShopSite requires that the back office is password protected via Basic authentication. This is the one problem with cgiwrap and Sho ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1919/ Product: ALLVersion: v8.1 and earlierPlatform: ALL After your store's Order Number reaches 10,000, you can't find the orders over 9999. The orders are actually there, but they are no longer in ch ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1947/ When you execute any of the ShopSite CGI scripts, either in the back office or shopping basket directories, the scripts don't execute, they just print to the screen. This sometimes occurs only wh ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1950/ The default text for the ShopSite-calculated shipping options is "Ground", "2nd Day", "Next Day", "Shipping 4", "Shipping 5", etc. Can this be changed to the text that I want it to be?Solution ID ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2040/ How do I change the size of the title on the pages. It is being set as an which is too large for our page, but there is no option under page layout or page content that lets you control the size ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2041/ I need to change the value of the data directory or the output directory in ShopSite, but when I go to the configuration screen, it's grayed out and I can't change it. Solution ID: S03218This info ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1928/ Links don't work, when you click on the 'My Store' graphic from the back office, it takes you to the wrong URL, images aren't loading properly, More Information pages for the product come up under ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1967/ There are tar files in my ShopSite directories (bo, sb, data, and output) that are rather large and they're taking up valuable space on the server. Can these be deleted? The filename is somethin ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2064/ Product: ALLVersion: ALLPlatform: Linux, FreeBSD, SolarisWill ShopSite work if the cgi's or data reside on a separate server but are being mounted using NFS to the executing server?Solution ID: S0 ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2046/ Product: ALLVersion: 4.x, 5.x, 6.xPlatform: ALLWhen ordering you get an error similar to 'Unable to open file ./ssm_tmp/receipt.b for writing!' or 'Unable to open file for writing [./ssm_tmp/recei ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1978/ Product: ALLVersion: ALLPlatform: ALLAfter uploading a tab-delimited products or pages file that was created or edited in Microsoft Excel, I have noticed that many of my ShopSite fields contain ex ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1933/ Product: ShopSite SCVersion: 3.x and 4.xLinks to your pages don't work and the URL contains an extra slash between the directory and the file (e.g. http://www.domain.com/shopsite//index.html). A ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1981/ When you click on 'Finalize Order' (when ordering a product), you get a DNS error: "Cannot locate host: localhost". Solution ID: S02735When ShopSite is first installed, defaults are set in Tech ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2027/ All of the html files are written to:http://www.mydomain.comBut all of the links that ShopSite creates are referenced by:http://www.mydomain.com/storeSolution ID: S03179This is an auth file proble ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1991/ Product: SCVersion: 4.x, 5.0Platform: ALLI'd like to either move or upgrade an existing store or make sure my new store was successfully installed. What are some things I can check to make ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1972/ I'm using the "Banner Graphic down left side" page template. I want it to be a link back to my main site. How do I make the banner graphic a link?Solution ID: S02661What you can do is instead of u ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1968/ How can I make the images that I uploaded appear smaller?Solution ID: S02579ShopSite assigns the images the height and width value of the actual image. If you want this smaller, there's two thing ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2030/ Product: ALLVersion: ALLPlatform: ALLI forgot my back office password. How can I reset it?Solution ID: S03182If you are running ShopSite on a Unix-based server (Linux, FreeBSD, Solaris), Shop ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1922/ Product: SCVersion: 4.x, 5.0Platform: ALLSolution ID: S03979The thankyou.cgi screen may be edited through the sbconfig.cgi located under Commerce Setup > Order System. ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2042/ How do I startup/shutdown ShopSite when I'm preparing to reboot the server?This solution applies to every version of ShopSite SC and ShopSite TX. Solution ID: S03220ShopSite is simply a collectio ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2000/ When uploading pull-down menus, you use the specified 'within field delimiter' (default delimiter is the pipe "|"). For example, to upload:MediumLargeX-Largeyou would uploadMedium|Large|X-LargeBu ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2019/ When placing a test order with Internet Explorer, you get the following error message when the cart tries to go secure: Internet Explorer cannot open the Internet site https:// An error ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2066/ Product: SC ProVersion: ALLPlatform: ALLHow can you get the correct values for the sale amount and the tracking number (which should just be the Shopsite order number) to pass to LinkExchange? Sol ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1959/ When running ShopSite without security turned on, it runs without any problems. But when it's run with security turned on, you get an Internal Server Error when it goes secure.This problem is usu ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1997/ Is it possible to allow more than one person to receive the merchant email? For example, one for management and one for fulfullment? Solution ID: S02833ShopSite v6.2x and earlier:The merchant e-ma ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2002/ When a user tries to follow a link with Internet Explorer that re-directs to a secure server, they end up on a screen that says "The link has moved here" but that link points back to this same pag ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1980/ You have specified a graphic for your more information page, but when you Update, you can't see the graphic.Solution ID: S02734In order to display a graphic on the More Information Page, the "Disp ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2073/ How would you move the data directory of a store from one directory to another?Solution ID: S03485Here's what you'd have to do:1. Make a complete backup of your store.2. Copy the data directory ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1987/ Product: SCVersion: 5.0 and earlierPlatform: ALLI'm moving my store from one server to another. How can this be done without losing any data?Solution ID: S02780Detailed instructions for movin ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2025/ Product: ALLVersion: ALLPlatform: ALLHow do I upgrade my ShopSite? For example, I want to upgrade from ShopSite 5.0 to ShopSite 6.3.NOTE: This solution will work with any upgrade numbers. E ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1996/ VERSION: v6.x and earlierPRODUCT: ALLPLATFORM: ALLAn old page that I created in ShopSite can be seen on my web site, but it does not appear in the list of pages in the back office (I deleted it), ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1943/ Products in the ShopSite store are presented properly, but the formating of the page does not look good, or does not allow enough space between items.Solution ID: S02444Select a different template ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1941/ Using ShopSite to create pages within a frameset, the pages don't appear to be updated. Clicking on Reload doesn't bring up the new page either. Solution ID: S02425The 'Reload' or 'Refresh' butto ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1940/ Accessing start.cgi works fine, and so does pages.cgi, products.cgi, etc. But when you click on a button (Return to Main, Add Product, etc), you get a User Name could not be determined error.Solu ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2026/ For instance, if you have a pull-down menu option that says:12" pizzaAnd the user selects that one, it will show up in the billing screen and on the receipts as simply:12Solution ID: S03178This is ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1994/ Product: ALLVersion: ALLPlatform: ALLIs there a way to setup the program to calculate quantity discounts? If the price of an item is lower based on the quantity ordered from the checkout page, ca ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2009/ ShopSite Pro will not show the Referrer Summary. Instead it show webserver codes.Solution ID: S03057Even though you have your log files setup to conform to the NCSA 'combined' standard, ShopSite d ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2018/ The ShopSite search function is not finding all of the products in the store. Sometimes it will find the product only when searching for the right words. For example, say you have a product call ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1986/ How do I set up my ShopSite store so that orders are logged securely, through https:// ?Solution ID: S02779There are two different circumstances that we will include instructions for:You own a dig ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1993/ How can I set up ShopSite to take checks?Solution ID: S02809You would have to contact the bank that you have your merchant account set up with and find out if you would be able to take checks, and ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1989/ It is bringing up the correct page, it's just not doing so securely. It doesn't appear to be initiating the SSL key as it should be when going to finalize the order. The settings are correct in th ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1929/ Store is not ready to begin taking orders. You don't want the store front accessible to the world because you are not ready to process orders. Solution ID: S02405 Go into the Pages section of ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2039/ How do I integrate ShopSite into my existing web site?Solution ID: S03216There are a couple of things that you can do here:1. Use all of your existing shopping pages and use the Create Links feat ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2029/ I'm using Shipping by Currency, but some of my products don't need to be charged shipping. For example, I sell gift certificates in the store, and they should not be charged for shipping. Solutio ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2024/ When placing an order on an NT server, you get the error:Unable to open file ./ssm_tmp/receipt.b for writing!Solution ID: S03136This is a permissions problem that occurs as ShopSite tries to send ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2058/ Product: SCVersion: 5.xPlatform: ALLCan you explain the fields in my store's [storeid].aa file?Solution ID: S05420datadir: (the path to the data directory goes here)bo_dir: (path to the backoffice ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1926/ Product: ALLVersion: ALLPlatform: ALLWhen trying to access the back office through cgiwrap, you get the error: "Username cound not be determined". You're never prompted for a password.Solution I ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2038/ When a customer is placing an order, if they enter incorrect information such as a mistyped credit card number or they're missing a required field, ShopSite puts out an error message of what is in ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1953/ We have a customer who is trying to place an order. When the credit card number is entered it comes back and says it is an invalid credit card number - even though no real-time credit card proces ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1952/ When doing a database upload, the shipping options (Ground, Next Day, etc) don't show up in the pull-down menus.Solution ID: S02611Only certain options require those ground, next day, etc. fields. ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1973/ Product: Manager and ProVersion: ShopSite 8.x and earlierPlatform: ALLI'm trying to search for a product in my store. However, after entering the word(s) into the field and selecting search, I r ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2057/ Product: SC Version: 5.x and prior Platform: ALL Why do some shoppers report that they have placed items in their cart, hit the Enter button on the keyboard, and returned to the cart later only to ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/2065/ Product: SCPlatform: ALLVersion: ALLI am placing products in my cart, and when I click the Continue Shopping button I am taken to a page other than the one I just ordered from. What are some reaso ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1955/ Product: SC or TXVersion: 5.0 and earlierPlatform: ALLWhen the buyer selects the Add to Cart button for Product A, Product B shows up in their shopping cart. How can I fix this? Solution ID: ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT https://support.shopsite.com/KBase/questions/1923/ Product: ALLVersion: ALLPlatform: ALLWhen I download my products database through ShopSite into a file, I see a field with the default title "In These Pages." The field is always empty. When I lo ... ShopSite Support Thu, 13 Nov 2008 19:04:09 GMT