When credit card number is entered, customer gets an error that the number is invalid.
We have a customer who is trying to place an order. When the credit card number is entered it comes back and says it is an invalid credit card number - even though no real-time credit card processor is being used. Solution ID: S02540 All major credit cards (MasterCard, Visa, AmEx, and Discover, ...
- When doing a database upload, the shipping options don't show up in the pull-down menus.
When doing a database upload, the shipping options (Ground, Next Day, etc) don't show up in the pull-down menus.Solution ID: S02611 Only certain options require those ground, next day, etc. fields. For instance, if you use Flat Shipping ($5.00/order, etc), then those fields aren't required, so t ...
- Why am I getting a "Cannot open keyword.gdb" error when I'm trying to search for a product in my store?
Product: Manager and Pro Version: ShopSite 8.x and earlier Platform: ALL I'm trying to search for a product in my store. However, after entering the word(s) into the field and selecting search, I receive an error similar to the following: "Cannot open keyword.gdb. It may be in use. Error: File o ...
- Why do my shoppers sometimes get an Empty Shopping Cart message after hitting Enter on the keyboard?
Product: SC Version: 5.x and prior Platform: ALL Why do some shoppers report that they have placed items in their cart, hit the Enter button on the keyboard, and returned to the cart later only to find that it is empty? Solution ID: S05418 This can happen in IE (and possibly older versions of ot ...
- Why does my Continue Shopping (or Return to Shopping) button not bring me (as the shopper) back to the page I ordered from?
Product: SC Platform: ALL Version: ALL I am placing products in my cart, and when I click the Continue Shopping button I am taken to a page other than the one I just ordered from. What are some reasons this might be happening? Solution ID: S05432 The first place to check is in the Commerce Setup ...
- Why is the wrong product adding to my shopping cart pages?
Product: SC or TX Version: 5.0 and earlier Platform: ALL When the buyer selects the Add to Cart button for Product A, Product B shows up in their shopping cart. How can I fix this? Solution ID: S02542 Solution ID: S02542 This problem usually occurs when using the OrderAnywhere feature under Merc ...
- Why isn't there any information in the field titled "In These Pages" in the file created from the Products database download?
Product: ALL Version: ALL Platform: ALL When I download my products database through ShopSite into a file, I see a field with the default title "In These Pages." The field is always empty. When I look at the corresponding field through my ShopSite screen under Product > [select product] > Edit P ...
