Moving your ShopSite SC store.
Product: SC Version: 5.0 and earlier Platform: ALL I'm moving my store from one server to another. How can this be done without losing any data? Solution ID: S02780 Detailed instructions for moving a store are now available in the online help at:http://www.shopsite.com/help/5.0/en-US/install/mov ...
- Obtaining upgrades and upgrading to the latest ShopSite version
Product: ALL Version: ALL Platform: ALL How do I upgrade my ShopSite? For example, I want to upgrade from ShopSite 5.0 to ShopSite 6.3. NOTE: This solution will work with any upgrade numbers. Example SS 3.5 -> SS 4.1, SS 3.5 -> SS 4.3, SS 5.0 -> SS 6.3, etc.Solution ID: S03159 Up-to-date install ...
- Page still shows up on web site but not in the back office.
VERSION: v6.x and earlier PRODUCT: ALL PLATFORM: ALL An old page that I created in ShopSite can be seen on my web site, but it does not appear in the list of pages in the back office (I deleted it), so I can't modify the page. What can I do? Solution ID: S02813 Since v4.3, ShopSite has removed t ...
- pages don't appear how they were intended to look
Products in the ShopSite store are presented properly, but the formating of the page does not look good, or does not allow enough space between items.Solution ID: S02444 Select a different template for the products, this will allow for different formating of the page and may make the page more a ...
- pages don't appear to be updating within frameset
Using ShopSite to create pages within a frameset, the pages don't appear to be updated. Clicking on Reload doesn't bring up the new page either. Solution ID: S02425 The 'Reload' or 'Refresh' buttons, when you have a frameset page in the browser, actually only reloads the frameset and not the ind ...
- Password protection in back office doesn't work after clicking on a back office button
Accessing start.cgi works fine, and so does pages.cgi, products.cgi, etc. But when you click on a button (Return to Main, Add Product, etc), you get a User Name could not be determined error.Solution ID: S02524 This is common when Front Page extensions are installed on the server. It appears tha ...
- Pull-down menu options that contain quotes (") don't show up right in receipts.
For instance, if you have a pull-down menu option that says: 12" pizza And the user selects that one, it will show up in the billing screen and on the receipts as simply: 12 Solution ID: S03178 This is because their quote closes our beginning quote. To get around this, use the HTML special chara ...
- Quantity Discount pricing in ShopSite
Product: ALL Version: ALL Platform: ALL Is there a way to setup the program to calculate quantity discounts? If the price of an item is lower based on the quantity ordered from the checkout page, can the system calculate this? For example, if purchasing a single product, the price is $10. But if ...
- Referrer Summary does not work properly in ShopSite Pro
ShopSite Pro will not show the Referrer Summary. Instead it show webserver codes.Solution ID: S03057 Even though you have your log files setup to conform to the NCSA 'combined' standard, ShopSite does not read it correctly. You can correct this by modifying the fieldDescribe file found in the da ...
- Search function is not finding products all the time.
The ShopSite search function is not finding all of the products in the store. Sometimes it will find the product only when searching for the right words. For example, say you have a product called "Great New Product". The search function may find the product if you search for "Great", but it won ...
- Setting up security for ShopSite
How do I set up my ShopSite store so that orders are logged securely, through https:// ?Solution ID: S02779 There are two different circumstances that we will include instructions for: You own a digital certificate (from VeriSign, Thwaite, etc.) for your domain name. You are using a certificate ...
- Setting up ShopSite to take checks.
How can I set up ShopSite to take checks?Solution ID: S02809 You would have to contact the bank that you have your merchant account set up with and find out if you would be able to take checks, and what information you'll need in order to do that. ShopSite has the capabilities to collect that in ...
- Store is configured to go secure, but no closed lock appears, using frames
It is bringing up the correct page, it's just not doing so securely. It doesn't appear to be initiating the SSL key as it should be when going to finalize the order. The settings are correct in the back office. The secure server is working correctly.Solution ID: S02783 If you're using frames on ...
- Temporarily closing down your store
Store is not ready to begin taking orders. You don't want the store front accessible to the world because you are not ready to process orders. Solution ID: S02405 Go into the Pages section of the back office. Select your main page(the one named index.html) and click on Edit Page Contents. Go dow ...
- TRICK - How do I integrate ShopSite into my existing web site?
How do I integrate ShopSite into my existing web site?Solution ID: S03216 There are a couple of things that you can do here: 1. Use all of your existing shopping pages and use the Create Links feature (this feature is called OrderAnywhere in 4.x) to add order/checkout links to those pages. To do ...
- TRICK: Shipping by Currency, but some of my products don't get charged shipping
I'm using Shipping by Currency, but some of my products don't need to be charged shipping. For example, I sell gift certificates in the store, and they should not be charged for shipping. Solution ID: S03181 One way to do this would be to change your shipping method to Shipping by Weight and set ...
- Unable to open file ./ssm_tmp/receipt.b for writing!, NT/Windows 2000/2003
When placing an order on an NT server, you get the error: Unable to open file ./ssm_tmp/receipt.b for writing!Solution ID: S03136 This is a permissions problem that occurs as ShopSite tries to send the e-mail receipts. To fix this: 1. From the NT server, open up NT Explorer and browse to your sh ...
- What is the explanation of the fields in the [storeid].aa file?
Product: SC Version: 5.x Platform: ALL Can you explain the fields in my store's [storeid].aa file? Solution ID: S05420 datadir: (the path to the data directory goes here) bo_dir: (path to the backoffice cgis) sb_secure_url: (secure URL equivalent of sb_reg_url) sb_prompt_orderinst: ('checked' if ...
- When accessing the ShopSite backoffice through cgiwrap, "Username Could Not be determined" error
Product: ALL Version: ALL Platform: ALL When trying to access the back office through cgiwrap, you get the error: "Username cound not be determined". You're never prompted for a password.Solution ID: S02402 When installing cgiwrap there is an installation option that forces cgiwrap to check for ...
- When clicking on the back button, all of the customer's information is gone from the billing screen.
When a customer is placing an order, if they enter incorrect information such as a mistyped credit card number or they're missing a required field, ShopSite puts out an error message of what is incorrect and tells them to go back and fix the problem. The problem is that when they click on the ba ...
