Problems downloading orders using SSL / https (orderhandler.cgi and database.cgi patches).
Product: SC Version: 5.0 Platform: Unix I've enabled SSL to permit secure order download in ShopSite. However, I get a warning prompt when attempting to download my orders in 5.0.Solution ID: S04388 Two patches, orderhandler.cgi and database.cgi, are available at shopsite.com. When applied toget ...
- problems with thank you screen / Error: 404 Object Not Found (Order API, custom CGI, thankyou.cgi)
Product: SC Pro Version: 4.x, 5.0 Platform: ALL Problems are experienced when trying to finalize a purchase. For example, during the ordering process the items are displaying in the cart but are missing in the receipt and/or in the thank you screen. The buyer may also receive an error message "4 ...
- ShopSite adds my shipping tax to my shipping total in the order screens. Can this be changed?
Product: ALL Version: ALL Platform: ALL ShopSite adds my shipping tax to my shipping total in the order screens (ie: in the cart screens such as order.cgi and in the Order screen - orderhandler.cgi). Is there a way to add shipping tax to the tax total rather than shipping total?Solution ID: S041 ...
- store shows the price for each product twice
Product: ALL Version: ALL Platform: ALL When buyer visits store to make a purchase, they see the same price listed twice for each product. Solution ID: S04017 In the ShopSite backoffice admin, the locale settings have an alternate currency option where the merchant can add to display prices in t ...
- Trying to Make a Purchase (Add to Cart) or View the Cart Causes Server Error
Product: Shopsite SC Version: Any Platform: Any (UNIX or NT) When the buyer tries to make a purchase (Add to Cart) or View the Cart, the buyer sees a Server Error on the screen. This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is ...
- Unable to use [Enter] key for searching products or pages databases through the merchant screens (products.cgi).
Product: SC + TX Version: 5.0.x Platform: ALL In previous releases of ShopSite, I was able to use the [Enter] key to display the same results as selecting "Search" when querying the databases through my backoffice Products screen. The [Enter] key is no longer an option in 5.0. When used, the sea ...
- What does it mean when a solution indicates that an "enhancement request has been submitted?"
Product: ALL Version: ALL Platform: ALL The ShopSite Solution for my issue indicates that an enhancement request has been submitted. What exactly does this mean?Solution ID: S04151 If you're looking for new ideas for working with ShopSite, visit the ShopSite Forums: http://support.shopsite.com/f ...
- What is the custom-dump.pl file in my sc directory?
Product: ShopSite Pro Version: ALL Platform: ALL There's a script called "custom-dump.pl" in my sc directory. What is its use? Solution ID: S04045 A sample perl custom CGI called "custom-dump.pl" ships with ShopSite. During installation, it is placed in the sc directory. This CGI will display al ...
- What is the Difference Between Dynamic and Static Files
Product: ShopSite SC + TX Version: Any Platform: Any UNIX Platform (including Cobalt RAQ) Often there is mention of static versus dynamic versions of a ShopSite CGI executable file. What is the difference?Solution ID: S04240 Every UNIX program/executable can be thought of as static or dynamicall ...
- When I Click on "Reports", I Get an Internal Server Error
Product: ShopSite SC Version: 4.X, 5.X Platform: UNIX In ShopSite, when a merchant clicks on "Reports", they see a Server Error. On the Netscape browser, they'll see: This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfi ...
- When using the "My Store" icon, how can I retain two browser windows when switching between my actual store and ShopSite?
Product: SC + TX Version: 4.x, 5.0 Platform: ALL Sometimes when I use the "My Store" icon a new browser window opens and sometimes it opens in the window I'm using to manage ShopSite. How can I prevent the latter?Solution ID: S04101 The HTML for the "My Store" link includes this attribute in the ...
- When using the Edit Page Layout / Item Alignment feature, the "Staggered - Start left" starts items on the right.
Product: SC + TX Version: 4.x, 5.0 Platform: ALL I'm trying to change the item alignment on my page to start on the left. However, when I select the "Staggered - Start left" option under the Item Alignment setting in the Edit Page Layout screen, the items start on the right. I don't see a differ ...
- Where does ShopSite get the hostname or URL used in the URLs on ShopSite-generated pages?
Product: ALL Version: ALL OS: ALL Where does ShopSite get the hostname used in the URLs for the store links and the images? For example, in the Back Office, clicking on Images, then clicking on Edit Image Attributes shows the URL to be: http://yourdomain.com/media/add_to_cart.gif What if I need ...
- Why am I getting an "incorrect numeric value or format" error when trying to add HTML to a numeric field like price?
Product: SC + TX Version: 4.x, 5.0.x Platform: ALL I'm trying to change the way a number is displayed by adding HTML into the field under Product > Edit Product Info. For example, when I add 1,450.00 in the Price field and select Save Changes, I get the following error message: "Error There is a ...
- Why am I getting an "Unable to open destination file:" error when trying to publish my Custom Pages with FrontPage? (regen.cgi patch)
Product: SC + TX Pro Version: 4.x, 5.0.x Platform: ALL I'm using Microsoft's FrontPage to create files in my smarthtml directory. When attempting to publish my store, I get an error similar to: " ERROR! Unable to open destination file:[> /html/storeid/smarthtml/_vti_cnf] " Solution ID: S04187 Cu ...
- Why am I getting an Internal Server Error on my receipt screen (thankyou.cgi) after attempting a move and/or upgrade?
Product: SC + TX Version: 5.0 and earlier Platform: ALL I've just moved and/or upgraded an existing ShopSite store. When I try to place an order, I get a server error message. The order doesn't appear in ShopSite and the e-mail confirmations to the merchant and buyer aren't sent.Solution ID: S04 ...
- Why am I having trouble using the OrderAnywhere drag and drop feature?
Product: SC + TX Version: 4.x Platform: ALL When I try to use the drag and drop feature under Merchandising > OrderAnywhere > Show Selected Links, the cart buttons are not appearing in my website pages. Why is that?Solution ID: S04126 The receiving application for ShopSite OrderAnywhere must als ...
- Why does my search result say "No products for that search." when an exact word from the Product Name is entered?
Product: SC + TX Version: 5.0 Platform: ALL I'm looking for shirts. I have many shirts with Product Names such as "Blue Shirt" and "Red Shirt." However, when I search for "shirt" in my store I get a result that says: "No products for that search."Solution ID: S04224 Check the keyword list under ...
- Why is there an extra space between my product name and product description after I upgraded to 5.0?
Product: SC Version: 5.x Platform: All I recently upgraded to ShopSite 5.0. Afterwards, I found an additional line break between the product name and the product description. How can I get rid of that extra space?Solution ID: S04390 An extra tag was found in the 5.0 Compact templates. Try select ...
- Why isn't the Smart Tag information in my Custom Pages displaying correctly?
Product: SC + TX Pro Version: 4.x, 5.0 Platform: ALL The Smart Tag information in my Custom Page isn't showing up where it's supposed to be. What's wrong? Solution ID: S04166 Certain Smart Tags must be the first text on a line in the source file. They can be preceded by spaces and followed by ot ...
