Is it possible to delete fields in the shopping cart screens? [Article]
Product: SC Version: 5.0 and earlier Platform: ALL Customer would like to eliminate a the country code (for example) field from the order form.Solution ID: S04605
- Microsoft Excel will not import some or all of the orders downloaded from ShopSi... [Article]
Version: ALL Product: Manager and Pro Platform: ALL I select to download orders from ShopSite in text format, and then when I try to open it in MS Excel it says its "File not Loaded Comple
- Problems trying to setup a Coupon to apply to a very large number of specific pr... [Article]
Version: v6.x Product: ShopSite Pro Platform: ALL I am trying to create a coupon, which is applied to a large number of select products in a ShopSite 6.x Pro store. I get an error
- Shopping Cart error message 'FedEx Message: Service was not found' [Article]
...oduct: ShopSite Manager and Pro Version: v8.1x Platform: ALL I've enabled the real-time FedEx shipping quotes feature that was added in ShopSite v8.1, but whenever a shopper places items
- Froogle feed not working in ShopSite Pro v8.2.1 (for stores with many products) [Article]
...uct: ShopSite Pro Version: v8.2.1x Platform: ALL I have the ShopSite v8.2.1 or v8.2.1.1, and am having a problem submitting my products to Froogle / Google Base via the new Fro
- Error message - "Can't find template! at dbapi.pl line xx" - unab... [Article]
Product: ALL Version: 5.x and earlier Platform: ALL When attempting to make changes to products or pages, an error message similar to the following is received and changes are
- Installation error: "A locale must be chosen to continue." [Article]
Product: TX + SC Version: 4.3x Platform: Unix During installation, the following error message is received: "A locale must be chosen to continue. If no locales appear in the li
- problems with thank you screen / Error: 404 Object Not Found (Order API, custom... [Article]
Product: SC Pro Version: 4.x, 5.0 Platform: ALL Problems are experienced when trying to finalize a purchase. For example, during the ordering process the items are displayi
- When trying to submit/finalize order shoppers get error about not finding sh.exe [Article]
Product: ShopSite SC Version: 6.1.1 and prior OS: ALL When my shoppers try to finalize the order (from the checkout page) they get an error like '(#11300034) Could not locate the s
- Shipping Option "none" prevents order completion in the cart. Fails be... [Article]
Product: ShopSite SC Version: 4.3 Platform: Linux, Irix, FreeBSD, Solaris-Sparc, Solaris-Intel ...-Intel An error message (ie: 500 Internal Server Error) is received at thankyou.cgi in s
- store shows the price for each product twice [Article]
Product: SC Version: 4.x Platform: All When buyer visits store to make a purchase, they see the same price listed twice for each product. Solution ID: S04017
- Email receipt errors after upgrade to ShopSite v6.2 or newer from prior versions [Article]
Product: Starter, Manager, and Pro Version: 6.2 or newer OS: Windows My ShopSite on a Windows Server platform was just upgraded from a pre-6.2 version to ShopSite v6.2 or newer, an
- "File not available" error in Netscape [Article]
Product: SC + TX Version: 4.x, 5.0 Platform: ANY My site works fine from IE but there's a problem with Netscape. All pages I have created work as expected until I click to go t
- If the global.aa file is not found, all CGIs produce a script error. [Article]
Product: SC + TX Version: 4.3 Platform: ALL If the global.aa file (located in the ss directory) is not found, all ShopSite CGIs will produce a script error. As an example of a
- Can the shopping cart buttons be copied to the top of the Shopping Cart screen? [Article]
Product: SC Pro Version: 4.x, 5.0 Platform: ALL Can the shopping cart buttons (Continue Shopping, Recalculate, etc) be copied to the top of the Shopping Cart screen (order.cgi)
- Can't login to a new Shopsite 4.3 store on NT/Win2000 [Article]
When Shopsite is installed on an NT Server, the merchant is unable to log in at the start.cgi prompt even though the username and password is correct, it will not accept - and gives an invalid usernam...
- Trouble returning to main store when using "Return to Shopping" after ... [Article]
Product: SC + TX Version: 5.x Platform: ALL This issue is seen through the following steps: 1) Customer is looking at a page with multiple products on it (page 1)
- How can I view the product item numbers assigned by ShopSite ? (list-inums.pl) [Article]
Product: SC + TX Version: 3.x through 5.x Platform: ALL When creating new products in ShopSite, each product is given an item number assigned by ShopSite. The item numbers isn't
- Why am I getting a download prompt as I try to purchase? [Article]
Product: SC Version: 4.x Platform: NT/Win2000Solution ID: S04182 With earlier versions of ShopSite on NT, there were some issues with error formatting. This occassion
- Why am I getting an "Unable to open destination file:" error when tryi... [Article]
Product: SC + TX Pro Version: 4.x, 5.0.x Platform: ALL I'm using Microsoft's FrontPage to create files in my smarthtml directory. When attempting to publish my store, I get an