Why am I getting an "incorrect numeric value or format" error when tr... [Article]
Product: SC + TX Version: 4.x, 5.0.x Platform: ALL I'm trying to change the way a number is displayed by adding HTML into the field under Product > Edit Product Info. For exam
- Going to Payment Configuration Produces Server Error [Article]
Product: Shopsite SC Version: Any Platform: Any (UNIX or NT) As the ShopSite merchant, going to the Payment Configuration page in the back office (ss/payconfig.cgi) causes a Server
- store shows the price for each product twice [Article]
Product: ALL Version: ALL Platform: ALL When buyer visits store to make a purchase, they see the same price listed twice for each product. Solution ID: S04017
- Error message "...xx tabs instead of the correct number of xx" when at... [Article]
Product: Manager & Pro Version: ALL Platform: ALL When uploading a database (pages or products) to ShopSite that was created offline in a database or spreadsheet (such as Microsoft
- Trying to Make a Purchase (Add to Cart) or View the Cart Causes Server Error [Article]
...T) When the buyer tries to make a purchase (Add to Cart) or View the Cart, the buyer sees a Server Error on the screen.
- When I Click on "Reports", I Get an Internal Server Error [Article]
...sion: 4.X, 5.X Platform: UNIX In ShopSite, when a merchant clicks on "Reports", they see a Server Error. On the Netscape browser, they'll see: This s
- problems with thank you screen / Error: 404 Object Not Found (Order API, custom... [Article]
Product: SC Pro Version: 4.x, 5.0 Platform: ALL Problems are experienced when trying to finalize a purchase. For example, during the ordering process the items are displayi
- "File not available" error in Netscape [Article]
Product: SC + TX Version: 4.x, 5.0 Platform: ANY My site works fine from IE but there's a problem with Netscape. All pages I have created work as expected until I click to go t
- Why am I getting an "Unable to open destination file:" error when tryi... [Article]
Product: SC + TX Pro Version: 4.x, 5.0.x Platform: ALL I'm using Microsoft's FrontPage to create files in my smarthtml directory. When attempting to publish my store, I get an
- Error with Shopping Basket [Article]
Product: SC Version: 4.X and 5.X Platform: NT Error customer sees with NT ShopSite is this: Error ...ustomer sees with NT ShopSite is this: Error copying new basket aa info file "e:webclientssavethema...
- Why am I getting an Internal Server Error on my receipt screen (thankyou.cgi) af... [Article]
...roduct: SC + TX Version: 5.0 and earlier Platform: ALL I've just moved and/or upgraded an existing ShopSite store. When I try to place an order, I get a server error message.
- Error message - "Can't find template! at dbapi.pl line xx" - unab... [Article]
Product: ALL Version: 5.x and earlier Platform: ALL When attempting to make changes to products or pages, an error message similar to the following is received and changes are
- Email receipt errors after upgrade to ShopSite v6.2 or newer from prior versions [Article]
Product: Starter, Manager, and Pro Version: 6.2 or newer OS: Windows My ShopSite on a Windows Server platform was just upgraded from a pre-6.2 version to ShopSite v6.2 or newer, an
- Users getting message about secure and nonsecure information [Article]
When users click to order a product in a Shopsite store, they are prompted with an error/warning message stating that "This page contains both secure and non-secure items. Do you want to display the n...
- All settings report 'not OK' when accessing Reports, blank screen when... [Article]
...ShopSite SC Version: 4.x,5.x Platform: All When initially configuring Reports (statStoreOverview.c...oreOverview.cgi) the following page is returned: Error One or
- Why does the mouse help show in English when the page is in a different, non-Eng... [Article]
Product: ShopSite SC + TX Version: 4.2.1 + Platform: All When viewing a non-English interface, if you hold the mouse over buttons on the screen, the pop-up "bubble help" will show
- Even though 'Use SSL security in ShopSite' is checked, Order Download ... [Article]
Product: SC Version: 6.0 and greater Platform: all I have the 'Use SSL security in ShopSite' checkbox checked in the Preferences -> Hosting Service screen, but when I download orde
- 'The specified CGI application misbehaved by not returning a complete set o... [Article]
Product: ShopSite Version: 4.x Platform: Windows NT 4.0 CGI Error The specified CGI application m...
- Unable to regenerate store, or Out of Memory error (dirtyrefs.dat, update.dat, u... [Article]
Product: Manager and Pro Version: 3.x - 8.0 Platforms: ALL After editing pages or products, an out of memory error message is received when attempting to publish changes or merchant i
- Error 'Your user name could not be determined' [Article]
Product: Shopsite SC + TX Version: ALL Platform: Unix When attempting to access the back office (ss or bo) directory of a ShopSite store, the following message is displayed: