- v6.2.1 patch to prevent possibility of duplicate orders because of email problem... [Article]
PRODUCT: All OS: All VERSION: 6.2.1 Some shoppers are placing duplicate orders that can be caused by the shopper using an email address with an incorrect/non-existent email domain name
- Getting DNS errors on host 'localhost' when clicking on Finalize Order [Article]
When you click on 'Finalize Order' (when ordering a product), you get a DNS error: "Cannot locate host: localhost". Solution ID: S02735 When ShopSite is first installed, defaults a
- loop when redirecting to SSL [Article]
When a user tries to follow a link with Internet Explorer that re-directs to a secure server, they end up on a screen that says "The link has moved here" but that link points back to this same page, l...
- Unable to open file ./ssm_tmp/receipt.b for writing!, NT/Windows 2000/2003 [Article]
When placing an order on an NT server, you get the error: Unable to open file ./ssm_tmp/receipt.b for writing!Solution ID: S03136 This is a permissions problem that occurs
- "User Name could not be determined" Error when adding products or page... [Article]
...a page or product a "User Name could not be determined Error" is displayed. Solution ID: S02415
- error message 'Unable to open file ./ssm_tmp/receipt.b for writing!' o... [Article]
Product: ALL Version: 4.x, 5.x, 6.x Platform: ALL When ordering you get an error similar to 'Unable to open file ./ssm_tmp/receipt.b for writing!' or 'Unable to open file for writi
- When credit card number is entered, customer gets an error that the number is in... [Article]
We have a customer who is trying to place an order. When the credit card number is entered it comes back and says it is an invalid credit card number - even though no real-time credit card processor ...
- Why am I getting a "Cannot open keyword.gdb" error when I'm tryin... [Article]
Product: Manager and Pro Version: ShopSite 8.x and earlier Platform: ALL I'm trying to search for a product in my store. However, after entering the word(s) into the field and select
- Setting up security for ShopSite [Article]
...securely, through https:// ?Solution ID: S02779 There are two different circumstances that we will include instructions for
- IE error: "An error occurred in the secure channel support" [Article]
When placing a test order with Internet Explorer, you get the following error message when the cart tries to go secure: Internet Explorer cannot open the Internet site https://
- When clicking on the back button, all of the customer's information is gone... [Article]
When a customer is placing an order, if they enter incorrect information such as a mistyped credit card number or they're missing a required field, ShopSite puts out an error message of what is incorr...