"User Name could not be determined" Error when adding products or page... [Article]
...a page or product a "User Name could not be determined Error" is displayed. Solution ID: S02415
- error message 'Unable to open file ./ssm_tmp/receipt.b for writing!' o... [Article]
Product: ALL Version: 4.x, 5.x, 6.x Platform: ALL When ordering you get an error similar to 'Unable to open file ./ssm_tmp/receipt.b for writing!' or 'Unable to open file for writi
- When credit card number is entered, customer gets an error that the number is in... [Article]
We have a customer who is trying to place an order. When the credit card number is entered it comes back and says it is an invalid credit card number - even though no real-time credit card processor ...
- Why am I getting a "Cannot open keyword.gdb" error when I'm tryin... [Article]
Product: Manager and Pro Version: ShopSite 8.x and earlier Platform: ALL I'm trying to search for a product in my store. However, after entering the word(s) into the field and select
- Setting up security for ShopSite [Article]
...securely, through https:// ?Solution ID: S02779 There are two different circumstances that we will include instructions for
- IE error: "An error occurred in the secure channel support" [Article]
When placing a test order with Internet Explorer, you get the following error message when the cart tries to go secure: Internet Explorer cannot open the Internet site https://
- When clicking on the back button, all of the customer's information is gone... [Article]
When a customer is placing an order, if they enter incorrect information such as a mistyped credit card number or they're missing a required field, ShopSite puts out an error message of what is incorr...
- Blank areas on store page, ERROR EMITTING during a Publish [Article]
Product: ShopSite SC and TX Version: ALL OS: ALL When looking at a ShopSite-generated store page, I can see empty spaces where a product should be. Looking at the Pages -> Arrange
- 'The XML document is not well formed' error when trying to register/co... [Article]
Product: Pro and Manager Version: 6.2.x OS: ALL I am trying to configure the UPS shipping option in my ShopSite v6.2x Pro or Manager store and when I click on the 'Next' button on
- 'Couldn't open file DOMAINstore.auth' using Internet Explorer. [Article]
Product: ShopSite SC Platform: Windows NT When running start.cgi on an NT platform, using Internet Explorer, you get an error: Couldn't open file DOMAINstore.auth. Erro
- "The old passwords didn't match!" when trying to change your pass... [Article]
...ion: ALL Platform: ALL Merchant receives an " Error :The old passwords didn't match!" when tryin...