ShopSite Knowledgebase

Category » General

There were 325 articles found in this category:

141. Can certain web pages in a store be password protected?
     Product: ShopSite SC Version: 4.x Platform: ALL Can a merchant set up some pages to have general access and others to require a login through ShopSite?Solution ID: S03861 It's possible to generate password protected pages through ShopSite by doing the following: 1. The subdirectories to be prote ...
142. Can I combine Associate link with an OrderAnywhere link?
     Version: 4.2 OS: All Platform: Any Can I combine an OrderAnywhere link with Associate feature to have a product placed directly to the shopping cart and also have the Associate get listed for the commission?Solution ID: S03813 Solution ID: S03813 When filling out the information for the Associat ...
143. Can I use ShopSite to automatically set-up subscriptions?
     The following will discuss the possibilities of selling subscriptions through ShopsiteSolution ID: S03547 Shopsite TX is currently for hard goods only. Shopsite does not allow the functionality for merchants to sell subscriptions. Shopsite TX also does not allow the selling of subscriptions as w ...
144. Can the Ordering Options pull-down menus be used to change the price of a product?
     Product: ShopSite TX Version: 4.2 (and earlier) Can the ordering options pull-down menus be used to change the price of a product like the feature available in ShopSite SC? For example, do you have the ability to have the following options available for a product: Small Medium Large XL XXL ($2.0 ...
145. Can you remove the Payment Option fields for the Generic Payment Options?
     Product: ShopSite SC Version: 4.x The following will discuss the ability for users to change the the Billing Information to show only one entry in the payment setup as opposed to the 4 currently listed. It will show one box and not show the Credit Card Information such as Card #, Name, Expiratio ...
146. Can't add items to Shopping Cart - "Your shopping cart is empty."
     Product: ShopSite SC Version: ALL Platform: ALL How come some shoppers complain that when clicking on the Add to Cart button to place, the shopping cart stays empty?Solution ID: S03741 In the ShopSite backoffice under Preferences > Hosting Services, check to see that the Shopping Cart CGIs URL p ...
147. Can't Checkout, can't get past 'Please enter a valid Zip code' error message
     Product: ShopSite SC Version: 6.0.x OS: ALL I upgraded to v6.0x and now whenever a shopper tries to checkout from the shopping cart they get an error asking them to enter a valid zip code, which they can never get past even if they type in a valid zip code. I have not set up 'Tax by Zip code' or ...
148. Can't configure realtime UPS Shipping feature using Internet Explorer on a Macintosh
     Product: Manager and Pro Version: 6.0x through 6.2x Platform: ALL I am using a Macintosh computer and Internet Explorer web browser, and when I go to Commerce Setup -> Shipping and click the Configure UPS button, I am not taken to the UPS configuration screen, the current screen just reloads. Wh ...
149. Can't set shipping option in 6.x Starter store.
     Product: SC Version: 6.0.3 and earlier Starter and Express OS: All In ShopSite 6.0.x Starter stores the shipping configuration screen is not functioning correctly. The result of setting the shipping option will usually result in "Shipping by Currency" being selected. Solution ID: S05445 Work-a-r ...
150. Checkout screen reloads or returns to shopping cart when 'Enter' or 'Return' key pressed on the keyboard
     Product: SC Version: 6.0x and 6.1x OS: ALL Why does my checkout screen reload or send me back to the shopping cart screen when a shopper hits the 'Enter' or 'Return' key on their keyboard, and what can I do about it? Solution ID: S05455 This is a known issue for Netscape v6.x and IE browser user ...
151. Colons in Store Text -> Shipping cause Checkout screen (billing.cgi) to not load completely
     Product: SC Version: 4.x Platform: ALL If you enter a colon ":" into the Preferences > Store Text > Shipping, then the Checkout screen (billing.cgi) will not load completely in the shopping cart during an order attempt (when you click on the Checkout button in the Shopping Cart) and may result i ...
152. Couldn't open file C:InetPubdata/sysflags.
     Product: ShopSite SC Version: 4.x Platform: NT When attempting to access the ShopSite back office, the following error is returned: Error Couldn't open file C:InetPubdata/sysflags. Error returned = Permission denied. Check that: 1) the file exists. 2) you have the proper permissions(rights) to a ...
153. Custom CGI/Order API and order database download do not have a seperate field for the Shipping method
     Product: ShopSite SC Version: v4.2 When using Custom CGI/Order API and in the order database download file, there is not a field for the Shipping Method selected. The only field that contains this information is the "AllTotals" field.Solution ID: S03703 This is a bug in the current version. The ...
154. Default location of configuration files and access logs in Red Hat Apache
     Product: ShopSite SC Version: N/A Platform: Linux (Red Hat). Where are the access logs and/or configuration files located if you really do not have an idea of where the ServerRoot may be? Solution ID: S03804 Typically, Red Hat will put their access logs in the /etc/httpd directory by default. Th ...
155. Digital Coupons or Subscriptions in Shopsite TX
     Product: ShopSite TX Version: 4.3 Can ShopSite TX be used to create digital coupons or subscriptions? Solution ID: S03546 ShopSite supports physical goods only. As of version 4.3, there is no functionality to create a digital good product in a Shopsite TX store. ShopSite TX v5.0 added a Coupon f ...
156. Does ShopSite support InternetCash as a payment method?
     Product: ShopSite SC and TX Version: ALL Platform: ALL Does ShopSite accept InternetCash (http://www.internetcash.com/)?Solution ID: S03922 No, InternetCash is not a supported ShopSite feature. Solution ID: S03922
157. Error 'Your user name could not be determined'
     Product: Shopsite SC + TX Version: ALL Platform: Unix When attempting to access the back office (ss or bo) directory of a ShopSite store, the following message is displayed: Error Your User Name could not be determined. You should have been prompted by your browser to authenticate by entering a ...
158. Error opening new basket [datadir/ip/basketfile] from "./basket.new"
     Product: ShopSite SC Version: ALL Platform: ALL After clicking on a product to order, order.cgi returns the error: "Error opening new basket [datadir/ip/basketfile] from "./basket.new" This can be caused if the file "./basket.new" does not exist, or if either directory path has incorrect permiss ...
159. Error: no -m_pmt_agent_init string for agent
     Product: ShopSite TX Version: 4.x Platform: Solaris Sparc Error encountered when running start_install_store_tx.ksh debug.log shows: ./tx_assign_store_to_merchant.ksh Error: no -m_pmt_agent_init string for agent Solution ID: S03753 If you are running Sun Solaris 2.6, running tx_assign_store_to_m ...
160. Even though 'Use SSL security in ShopSite' is checked, Order Download doesn't seem to be coming through https
     Product: SC Version: 6.0 and greater Platform: all I have the 'Use SSL security in ShopSite' checkbox checked in the Preferences -> Hosting Service screen, but when I download orders it still shows my regular non-https URL. Why is this, and is my order download still secure? Solution ID: S05454 ...