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There were 264 articles found in this category:

  1. questionError 'Your user name could not be determined'
    Product: Shopsite SC + TX Version: ALL Platform: Unix When attempting to access the back office (ss or bo) directory of a ShopSite store, the following message is displayed: Error Your User Name could not be determined. You should have been prompted by your browser to authenticate by entering a ...
  2. questionError opening new basket [datadir/ip/basketfile] from "./basket.new"
    Product: ShopSite SC Version: ALL Platform: ALL After clicking on a product to order, order.cgi returns the error: "Error opening new basket [datadir/ip/basketfile] from "./basket.new" This can be caused if the file "./basket.new" does not exist, or if either directory path has incorrect permiss ...
  3. questionEven though 'Use SSL security in ShopSite' is checked, Order Download doesn't seem to be coming through https
    Product: SC Version: 6.0 and greater Platform: all I have the 'Use SSL security in ShopSite' checkbox checked in the Preferences -> Hosting Service screen, but when I download orders it still shows my regular non-https URL. Why is this, and is my order download still secure? Solution ID: S05454 ...
  4. questionExplanation of Order API (Custom CGI) feature
    Product: ShopSite SC Version: All What is the Order API / Custom CGI feature, and what can it be used for?Solution ID: S03755 The Order API feature in ShopSite Pro allows themerchant to create their own custom CGI script that will run at the very end of the order process and has access to all in ...
  5. questionFont in the More Information Pages is not displaying as it is intended to look (problems with color and size).
    Product: ShopSite SC + TX Version: 4.2x Platform: ALL Font in the More Information Pages has different colors, sizes than intended.Solution ID: S03841 There are several ways to modify the font on the More Information Pages. Three of the more commonly used areas to troubleshoot: 1) More Info Page ...
  6. questionHow do I enter text into the Meta Keywords and Meta Description text boxes for search engines to locate?
    Product: ShopSite SC and ShopSite TX Versions: All Platforms: AllSolution ID: S03742 Text should be separated by commas in the Meta Keywords text box. The Meta Description is entered exactly the way you'd like it read by a potential visitor to your site. There are many useful resources on the we ...
  7. questionHow do I replace my home page (index.html) after creating one with the Wizard function?
    Product: ShopSite SC and ShopSite TX Version: v4.x A home page was created when I set up my store using the Wizard function. I would like to replace this page with a new page.Solution ID: S03732 Delete the original page from Pages | Advanced Editing. Rename the replacement page as "index.html" u ...
  8. questionHow do I uninstall my ShopSite store?
    How do I remove my installation of ShopSite or uninstall it? Solution ID: S03917 The best way to handle this would be to do an rm *.* in each one of the shopsite directories on Unix servers. These directories would be the ss, sc, and data, and also the main shopsite directory that resides above ...
  9. questionHow do you edit the default font used throughout the store?
    Product: SC + TX Version: 4.x, 5.x Platform: ALL I would like to change the font that's used in all of my ShopSite pages. How can I do this?Solution ID: S03780 The best way to make the change available to all of the store pages in ShopSite Manager or Pro is to add the font coding to the header a ...
  10. questionhow to make Country pull-down default to 'United States' or other country of choice
    Product: ALL Version: ALL OS: ALL I am using the Country pull-dowm menu in my ShopSite shopping cart, configured in Commerce Setup -> State & Country, but I can't figure out how to get 'United States' (or the country that most of my shoppers are located in) to be the default country listed. C ...
  11. questionI can't adjust the image attributes (borders, size) for some / all of my images (thumbnails).
    Product: ShopSite SC and ShopSite TX Version: All Platforms: All I can't adjust the image attributes (borders, size) for some / all of my images (thumbnails).Solution ID: S03759 When you specify an image for a product, there are two ways to do it. You can either choose from the pull-down menu, o ...
  12. questionIncomplete or blank email receipts (shopper and/or merchant)
    Product: ALL Version: ALL OS: ALL I and my shoppers are receiving the email receipts when orders are placed, but my and/or their receipt email is coming incomplete or with no text at all. Why is this happening?Solution ID: S05438 ShopSite uses a 3rd-party program called 'sendmail' (or sendmail-c ...
  13. questionincorrect link / path results in broken images
    ShopSite: SC + TX Version: 4.2x Platform: ALL The images in the store are not displaying correctly. The image path differs from the store media path.Solution ID: S03857 This may result if images are uploaded and then the auth file is switched, changing the store url. The fix is to select all ima ...
  14. questionInternal Server Error when trying to Reset Image Attributes
    Product: ALL Version: 5.x and prior OS: ALL Why do I get an 'Internal Server Error' or a 'Server 500 Error' when I select images from the List of Images and hit the Reset Image Attributes button? Solution ID: S05452 This has been known to happen on some servers when image names (not including th ...
  15. questionIs it possible to remove an order from the sales and traffic report summaries?
    Product: ShopSite SC Version: ALL OS: ALL Vendors sometimes get fake, duplicate, or test orders which they don't want to be reflected in the reporting summaries, can these be removed?Solution ID: S03778 It isn't possible to remove one order directly from the Reports statistics in ShopSite. It is ...
  16. questionIs it possible to remove the Discover Card logo in my Shopping Cart?
    Product: SC Version: 4.x, 5.0 Platform: ALL Solution ID: S03770 In versions 4.2.x, it is not possible to remove the Discover Card logo from the cart screens if Discover Card is chosen as a payment option. To add or remove this in v4.3 or later, go to Commerce Setup > Payment (payconfig.cgi). The ...
  17. questionIs ShopSite available for Linux on SPARC-based systems?
    Product: ShopSite SC Versions: v4.x Platforms: N/A There currently is no support for ShopSite on a SPARC-based linux system. The FTP site "linux" directory only contains x86 (Intel compatible) code. Would it be possible to get a copy compiled for the Sparc64 architecture? Solution ID: S03767 No, ...
  18. questionIs there a way to get Cross-sell feature work with custom product templates?
    Product: ShopSite SC and TX Version: 4.x, 5.x, 6.0.x OS: All I want to use custom product templates but I also want to use the Cross-sell feature of ShopSite, will these two work together?Solution ID: S03799 As of ShopSite v6.0.x, an implementation of the Cross-sell feature in a custom product t ...
  19. questionItems can't be removed from the Shopping Cart by setting Quantity to '0' and Recalculating
    Product: SC Version: 5.0.0, 5.0.1 OS: ALL I can add a product (or products) to my shopping cart, but when I try to delete it by setting the Quantity of the item to '0' and Recalculate, it says it is removed at first but then when I recalculate again or return to the cart later, it is still there ...
  20. questionlinefeed characters after 'Date' field in Order Download file
    Product: ALL Version: 6.2.1 OS: Linux, Solaris (SPARC), FreeBSD I just upgraded to ShopSite v6.2.1 and now there is a linefeed character (shows up as a black block when viewed in NotePad) is in the tab-delimited order download file after the 'Date' field of each of the orders placed prior to the ...
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