When I Click on "Reports", I Get an Internal Server Error
Product: ShopSite SC Version: 4.X, 5.X Platform: UNIX In ShopSite, when a merchant clicks on "Reports", they see a Server Error. On the Netscape browser, they'll see: This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfi ...
- When using the "My Store" icon, how can I retain two browser windows when switching between my actual store and ShopSite?
Product: SC + TX Version: 4.x, 5.0 Platform: ALL Sometimes when I use the "My Store" icon a new browser window opens and sometimes it opens in the window I'm using to manage ShopSite. How can I prevent the latter?Solution ID: S04101 The HTML for the "My Store" link includes this attribute in the ...
- When using the Edit Page Layout / Item Alignment feature, the "Staggered - Start left" starts items on the right.
Product: SC + TX Version: 4.x, 5.0 Platform: ALL I'm trying to change the item alignment on my page to start on the left. However, when I select the "Staggered - Start left" option under the Item Alignment setting in the Edit Page Layout screen, the items start on the right. I don't see a differ ...
- Where does ShopSite get the hostname or URL used in the URLs on ShopSite-generated pages?
Product: ALL Version: ALL OS: ALL Where does ShopSite get the hostname used in the URLs for the store links and the images? For example, in the Back Office, clicking on Images, then clicking on Edit Image Attributes shows the URL to be: http://yourdomain.com/media/add_to_cart.gif What if I need ...
- Why am I getting an "incorrect numeric value or format" error when trying to add HTML to a numeric field like price?
Product: SC + TX Version: 4.x, 5.0.x Platform: ALL I'm trying to change the way a number is displayed by adding HTML into the field under Product > Edit Product Info. For example, when I add 1,450.00 in the Price field and select Save Changes, I get the following error message: "Error There is a ...
- Why am I getting an "Unable to open destination file:" error when trying to publish my Custom Pages with FrontPage? (regen.cgi patch)
Product: SC + TX Pro Version: 4.x, 5.0.x Platform: ALL I'm using Microsoft's FrontPage to create files in my smarthtml directory. When attempting to publish my store, I get an error similar to: " ERROR! Unable to open destination file:[> /html/storeid/smarthtml/_vti_cnf] " Solution ID: S04187 Cu ...
- Why am I getting an Internal Server Error on my receipt screen (thankyou.cgi) after attempting a move and/or upgrade?
Product: SC + TX Version: 5.0 and earlier Platform: ALL I've just moved and/or upgraded an existing ShopSite store. When I try to place an order, I get a server error message. The order doesn't appear in ShopSite and the e-mail confirmations to the merchant and buyer aren't sent.Solution ID: S04 ...
- Why am I having trouble accessing my ShopSite stores after applying the RaQ3-All-Security-3.0.1-8061.pkg patch?
Product: SC + TX Version: ALL Platform: Linux I am running ShopSite on a Cobalt RaQ3 server. I recently applied the RaQ3-All-Security-3.0.1-8061.pkg patch to my system. Now all of my ShopSite merchants are having problems accessing and running their stores. How can this be corrected?Solution ID: ...
- Why am I having trouble using the OrderAnywhere drag and drop feature?
Product: SC + TX Version: 4.x Platform: ALL When I try to use the drag and drop feature under Merchandising > OrderAnywhere > Show Selected Links, the cart buttons are not appearing in my website pages. Why is that?Solution ID: S04126 The receiving application for ShopSite OrderAnywhere must als ...
- Why does my search result say "No products for that search." when an exact word from the Product Name is entered?
Product: SC + TX Version: 5.0 Platform: ALL I'm looking for shirts. I have many shirts with Product Names such as "Blue Shirt" and "Red Shirt." However, when I search for "shirt" in my store I get a result that says: "No products for that search."Solution ID: S04224 Check the keyword list under ...
- Why is there an extra space between my product name and product description after I upgraded to 5.0?
Product: SC Version: 5.x Platform: All I recently upgraded to ShopSite 5.0. Afterwards, I found an additional line break between the product name and the product description. How can I get rid of that extra space?Solution ID: S04390 An extra tag was found in the 5.0 Compact templates. Try select ...
- Why isn't the Smart Tag information in my Custom Pages displaying correctly?
Product: SC + TX Pro Version: 4.x, 5.0 Platform: ALL The Smart Tag information in my Custom Page isn't showing up where it's supposed to be. What's wrong? Solution ID: S04166 Certain Smart Tags must be the first text on a line in the source file. They can be preceded by spaces and followed by ot ...
- Why won't my Add to Cart/View Cart images display in the store pages when I try to customize them on the Store Pages screen?
Product: SC + TX Version: 5.0 Platform: Unix I choose an image for the Add to Cart or View Cart buttons by either: 1. Using the selections under Preferences > Store Text > Store Pages (worldconf.cgi) - or- 2. In a Pro store, using Product > Edit Product Layout > Button Customization for an indiv ...
- 'Could not load settings file!' error message
Product: ShopSite SC and TX Version: ALL OS: ALL In the shopping cart and/or in the backoffice I get the following error when trying to access one (or all) of the ShopSite cgi's: Could not load settings file! How can I resolve this?Solution ID: S03822 This error message is usually due to permiss ...
- 'Error verifying store.auth'
Product: ShopSite SC Version: All Platform: All When clicking to order an item (buy button or link) an error is returned: This store may not be authorized to run ShopSite software. Please contact the merchant or webmaster. Solution ID: S03686 Check URL in the store.auth file to verify that it ma ...
- 'Reset Image Attributes' not getting the size attributes for some images
Product: SC + TX Version: ALL OS: ALL Some of my images were not getting the border=0 attribute or the size (height, width, etc.)attributes when I go to Images, choose the image, and click the Reset Image Attributes button. Why is that? Solution ID: S05443 This has been known to happen when the ...
- 'The specified CGI application misbehaved by not returning a complete set of HTTP headers'
Product: ShopSite Version: 4.x Platform: Windows NT 4.0 CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are: Solution ID: S03613 If the script cannot be run, the CGI headers are missing or incorrect. Determine whether ...
- Ability to add CSS or JavaScript to ShopSite-generated pages
Product: ShopSite SC and ShopSite TX Version: ALL Platforms: ALL Can I add Cascading Style sheets or JavaScript to the HEAD section of HTML pages created by Shopsite?Solution ID: S03786 The HEAD section of the document is generated by the page template, and the built-in page templates are not ed ...
- Ability to directly edit the HTML in ShopSite pages.
Can open up the ShopSite html files with an HTML editor and modify them directly? Solution ID: S03550 You can directly modify the ShopSite-created HTML files, BUT iff you do this, the next time that you publish the site it will overwrite all changes that you made.
- Ability to implement Custom Pages(Smart Tags) and Order API
The following will discuss the ability of users to implement Custom Pages and Order API Solution ID: S03541 Users often want to use Custom Pages and Order API to do some special customizing to their system. Custom pages will give the client the ability to create pages in another application and ...
