ShopSite Knowledgebase

Category » General

There were 325 articles found in this category:

101. What is the custom-dump.pl file in my sc directory?
     Product: SC Pro Version: 4.x, 5.x Platform: ALL There's a script called "custom-dump.pl" in my sc directory. What is its use? Solution ID: S04045 A sample perl custom CGI called "custom-dump.pl" ships with ShopSite. During installation, it is placed in the sc directory. This CGI will display all ...
102. What is the Difference Between Dynamic and Static Files
     Product: ShopSite SC + TX Version: Any Platform: Any UNIX Platform (including Cobalt RAQ) Often there is mention of static versus dynamic versions of a ShopSite CGI executable file. What is the difference?Solution ID: S04240 Every UNIX program/executable can be thought of as static or dynamicall ...
103. When attempting to upload a database, I receive a server timeout and I can't ever complete my upload (dbmake.cgi patch).
     Product: SC + TX Version: 5.0 Platform: Linux, Solaris/Sparc When I try to upload my database through Utilities > Database > Upload / Download, I receive a server timeout and I'm unable to pick up where I left off. I can't ever complete a successful upload.Solution ID: S04178 This was a problem ...
104. When I Click on "Reports", I Get an Internal Server Error
     Product: ShopSite SC Version: 4.X, 5.X Platform: UNIX In ShopSite, when a merchant clicks on "Reports", they see a Server Error. On the Netscape browser, they'll see: This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfi ...
105. When trying to submit/finalize order shoppers get error about not finding sh.exe
     Product: ShopSite SC Version: 6.1.1 and prior OS: ALL When my shoppers try to finalize the order (from the checkout page) they get an error like '(#11300034) Could not locate the shell command sh.exe, please be sure that sh.exe is in c:\\\\bin', however I still get the order in my ShopSite backo ...
106. When using the "My Store" icon, how can I retain two browser windows when switching between my actual store and ShopSite?
     Product: SC + TX Version: 4.x, 5.0 Platform: ALL Sometimes when I use the "My Store" icon a new browser window opens and sometimes it opens in the window I'm using to manage ShopSite. How can I prevent the latter?Solution ID: S04101 The HTML for the "My Store" link includes this attribute in the ...
107. When using the Edit Page Layout / Item Alignment feature, the "Staggered - Start left" starts items on the right.
     Product: SC + TX Version: 4.x, 5.0 Platform: ALL I'm trying to change the item alignment on my page to start on the left. However, when I select the "Staggered - Start left" option under the Item Alignment setting in the Edit Page Layout screen, the items start on the right. I don't see a differ ...
108. Where does ShopSite get the hostname or URL used in the URLs on ShopSite-generated pages?
     Product: ALL Version: ALL OS: ALL Where does ShopSite get the hostname used in the URLs for the store links and the images? For example, in the Back Office, clicking on Images, then clicking on Edit Image Attributes shows the URL to be: http://yourdomain.com/media/add_to_cart.gif What if I need ...
109. Why am I getting a download prompt as I try to purchase?
     Product: SC Version: 4.x Platform: NT/Win2000Solution ID: S04182 With earlier versions of ShopSite on NT, there were some issues with error formatting. This occassionally causes the browser to try to download the error message. Try saving the file as a .txt file and opening it with text viewer l ...
110. Why am I getting an "incorrect numeric value or format" error when trying to add HTML to a numeric field like price?
     Product: SC + TX Version: 4.x, 5.0.x Platform: ALL I'm trying to change the way a number is displayed by adding HTML into the field under Product > Edit Product Info. For example, when I add 1,450.00 in the Price field and select Save Changes, I get the following error message: "Error There is a ...
111. Why am I getting an "Unable to open destination file:" error when trying to publish my Custom Pages with FrontPage? (regen.cgi patch)
     Product: SC + TX Pro Version: 4.x, 5.0.x Platform: ALL I'm using Microsoft's FrontPage to create files in my smarthtml directory. When attempting to publish my store, I get an error similar to: " ERROR! Unable to open destination file:[> /html/storeid/smarthtml/_vti_cnf] " Solution ID: S04187 Cu ...
112. Why am I getting an Internal Server Error on my receipt screen (thankyou.cgi) after attempting a move and/or upgrade?
     Product: SC + TX Version: 5.0 and earlier Platform: ALL I've just moved and/or upgraded an existing ShopSite store. When I try to place an order, I get a server error message. The order doesn't appear in ShopSite and the e-mail confirmations to the merchant and buyer aren't sent.Solution ID: S04 ...
113. Why am I having trouble accessing my ShopSite stores after applying the RaQ3-All-Security-3.0.1-8061.pkg patch?
     Product: SC + TX Version: ALL Platform: Linux I am running ShopSite on a Cobalt RaQ3 server. I recently applied the RaQ3-All-Security-3.0.1-8061.pkg patch to my system. Now all of my ShopSite merchants are having problems accessing and running their stores. How can this be corrected?Solution ID: ...
114. Why am I having trouble using the OrderAnywhere drag and drop feature?
     Product: SC + TX Version: 4.x Platform: ALL When I try to use the drag and drop feature under Merchandising > OrderAnywhere > Show Selected Links, the cart buttons are not appearing in my website pages. Why is that?Solution ID: S04126 The receiving application for ShopSite OrderAnywhere must als ...
115. Why am I receiving a "ComponentMoveData...(Error Number: -103) " error on my upgrade attempts?
     Product: SC Version: 4.x Platform: NT/Windows 2000 While attempting to upgrade my store, an error is encountered. When I proceed with the upgrade, I run into various post-upgrade problems (ie: corruption of .aa files) that require additional attention to correct. The error: "ComponentMoveData ha ...
116. Why do I get multiple errors when trying to upload my product database in my 5.0 store? (dbmake.cgi patch)
     Product: SC + TX Version: 5.0, 5.0.0.1 Platform: Linux, Solaris/Sparc, FreeBSD, and BSDI When I try to upload my product database through Utilities > Database > Upload / Download, it doesn't complete. I receive various error messages. Examples: ".. There is an incorrect numeric value or format i ...
117. Why does my search result say "No products for that search." when an exact word from the Product Name is entered?
     Product: SC + TX Version: 5.0 Platform: ALL I'm looking for shirts. I have many shirts with Product Names such as "Blue Shirt" and "Red Shirt." However, when I search for "shirt" in my store I get a result that says: "No products for that search."Solution ID: S04224 Check the keyword list under ...
118. Why don't I get any fields displayed in my browser receipt when I've selected custom-dump.pl?
     Product: SC Pro Version: 4.3, 5.0 Platform: ALL Per the online help for the Merchandising > Order API screen: http://www.shopsite.com/help/5.0/en-US/sc/pro/order.api.html I've inserted custom-dump.pl (the sample perl custom CGI that ships with ShopSite) into my Custom CGI Location field. However ...
119. Why don't I receive any Traffic stats when I try to view my newly configured Reports?
     Product: SC Version: 4.x Platform: NT/Win2K I've configured my store to access the correct Server log file path, Server log filename, and Store ID sub-string under Reports > Configure Reports (statlogconfig.cgi). However, when I try to view the Reports summary screen (stathandler.cgi), all I rec ...
120. Why is the buyer receiving a screen that says "Error with the merchant email !" when trying to finalize their order?
     Product: SC Version: 4.x, 5.0.x Platform: ALL When a buyer attempts to finalize an order in my store, they receive a screen (thankyou.cgi) with the following error message: "Content-type: text/html Error Please press the Back button on your browser, then correct the following error(s): Error wit ...