ShopSite Knowledgebase

Category » General

There were 325 articles found in this category:

121. Why is the wrong item showing up in the cart when a buyer adds a Cross-Sell product from a More Info page? (regen.cgi patch)
     Product: SC Version: 5.0 Platform: Linux, FreeBSD, and Solaris/Sparc When a shopper orders a Cross-Sell product from a More Info Page, the parent product is put in the shopping cart instead of the Cross-Sell product. How can I fix this?Solution ID: S04186 A regen.cgi patch was created to correct ...
122. Why is there an extra space between my product name and product description after I upgraded to 5.0?
     Product: SC Version: 5.x Platform: All I recently upgraded to ShopSite 5.0. Afterwards, I found an additional line break between the product name and the product description. How can I get rid of that extra space?Solution ID: S04390 An extra tag was found in the 5.0 Compact templates. Try select ...
123. Why isn't my Hong Kong currency displaying correctly?
     Product: SC + TX Version: 5.0.x Platform: ALL I'd like to use Hong Kong currency. However, I'm having trouble adding it to my new store. Possible problems: 1. In the wizard on the "Step 1 - Storefront" page the currency for the store will contain garbled text or not contain a value. 2. The setti ...
124. Why isn't the Smart Tag information in my Custom Pages displaying correctly?
     Product: SC + TX Pro Version: 4.x, 5.0 Platform: ALL The Smart Tag information in my Custom Page isn't showing up where it's supposed to be. What's wrong? Solution ID: S04166 Certain Smart Tags must be the first text on a line in the source file. They can be preceded by spaces and followed by ot ...
125. Why won't my Add to Cart/View Cart images display in the store pages when I try to customize them on the Store Pages screen?
     Product: SC + TX Version: 5.0 Platform: Unix I choose an image for the Add to Cart or View Cart buttons by either: 1. Using the selections under Preferences > Store Text > Store Pages (worldconf.cgi) - or- 2. In a Pro store, using Product > Edit Product Layout > Button Customization for an indiv ...
126. "Unable to load themes (themes.dat)." error when attempting an upgrade
     Product: ShopSite SC Version: v4.2 Platform: All Solution ID: S03908 There was a known issue with 4.2 upgrades that caused the themes.dat file to exist in two directories - data and ss. To fix, rename the themes.dat file to themes.dat.old in the data directory and make sure a copy of any customi ...
127. 'Could not load settings file!' error message
     Product: ShopSite SC and TX Version: ALL OS: ALL In the shopping cart and/or in the backoffice I get the following error when trying to access one (or all) of the ShopSite cgi's: Could not load settings file! How can I resolve this?Solution ID: S03822 This error message is usually due to permiss ...
128. 'Error verifying store.auth'
     Product: ShopSite SC Version: All Platform: All When clicking to order an item (buy button or link) an error is returned: This store may not be authorized to run ShopSite software. Please contact the merchant or webmaster. Solution ID: S03686 Check URL in the store.auth file to verify that it ma ...
129. 'Reset Image Attributes' not getting the size attributes for some images
     Product: SC + TX Version: ALL OS: ALL Some of my images were not getting the border=0 attribute or the size (height, width, etc.)attributes when I go to Images, choose the image, and click the Reset Image Attributes button. Why is that? Solution ID: S05443 This has been known to happen when the ...
130. 'The specified CGI application misbehaved by not returning a complete set of HTTP headers'
     Product: ShopSite Version: 4.x Platform: Windows NT 4.0 CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are: Solution ID: S03613 If the script cannot be run, the CGI headers are missing or incorrect. Determine whether ...
131. Ability to add CSS or JavaScript to ShopSite-generated pages
     Product: ShopSite SC and ShopSite TX Version: ALL Platforms: ALL Can I add Cascading Style sheets or JavaScript to the HEAD section of HTML pages created by Shopsite?Solution ID: S03786 The HEAD section of the document is generated by the page template, and the built-in page templates are not ed ...
132. Ability to directly edit the HTML in ShopSite pages.
     Can open up the ShopSite html files with an HTML editor and modify them directly? Solution ID: S03550 You can directly modify the ShopSite-created HTML files, BUT iff you do this, the next time that you publish the site it will overwrite all changes that you made.
133. Ability to implement Custom Pages(Smart Tags) and Order API
     The following will discuss the ability of users to implement Custom Pages and Order API Solution ID: S03541 Users often want to use Custom Pages and Order API to do some special customizing to their system. Custom pages will give the client the ability to create pages in another application and ...
134. Ability to use fax capability
     Product: ShopSite SC Version: v4.x Platforms: All Can fax services be implemented within Shopsite? Solution ID: S03758 Fax services can be created within Shopsite, but it can only be done using the Order API(Custom CGI) feature in Pro. The given client will have to have the programming knowledge ...
135. Adding a product to the cart without displaying the cart screen
     Product: SC Version: ALL OS: ALL Question: Can I set up ShopSite so that when a shopper is places an item in the cart the shopping cart screen is not displayed? And only have the cart screen displayed when they click the View Cart (Checkout) button? Solution ID: S05442 There is no setting in the ...
136. Adding currency options to ShopSite - currency.dat
     Product: ALL Version: ALL Platform: ALL How do I add a currency option not included in the pull-down menu under Preferences | Locale in the back office?Solution ID: S03846 In the ss directory is a file called currency.dat. This may be edited and new currencies added. The file contains instructio ...
137. After upgrading to 4.2, back office images are no longer working.
     This problem was caused by the default permissions in the install file being set incorrectly. Solution ID: S03664 If this is an upgrade from a previous version, do the following. Go to the shopping cart directory of the store and change into the ssm_images subdirectory. In the installation zip p ...
138. All settings report 'not OK' when accessing Reports, blank screen when you go to Configure Reports
     Product: ShopSite SC Version: 4.x,5.x Platform: All When initially configuring Reports (statStoreOverview.cgi) the following page is returned: Error One or more of your statistics configuration settings is incorrect. Without these being set correctly, statistics will not operate. Setting: Server ...
139. allow variable shipping options/store (price and/or weight)
     Product: ShopSite SC Version: v5 and prior A client requests a way to choose two types of shipping instead of just one. For an example, they want to offer UPS shipping by price, but FedEX shipping by weight. Is there a way to do both?Solution ID: S03699 There is not currently a way to do this. T ...
140. At the beginning of a new year, last years stats aren't available.
     Product: ShopSite SC Version: v4.2 and earlier. At the beginning of a new year, last years stats aren't available. Solution ID: S03593 This is not possible in v4.2 and earlier, and there is no workaround.Solution ID: S03593 This ability has been added to v4.3 (expected release of Jan 2000), and ...