Froogle feed not working in ShopSite Pro v8.2.1 (for stores with many products)
Product: ShopSite Pro Version: v8.2.1x Platform: ALL I have the ShopSite v8.2.1 or v8.2.1.1, and am having a problem submitting my products to Froogle / Google Base via the new Froogle feature in this version. Is there anything I can do?Solution ID: S5521 If you have encountered an error such as ...
- How can I allow my tax exempt customers to place orders without tax charges?
Product: ALL Platform: ALL Version: ALL How can I allow tax exempt entities to place orders without charging them sales tax? Solution ID: S5496 In ShopSite Pro and Manager versions 6.0 and newer, or ShopSite Starter v8.1 or newer with the Tax by Zip feature (in Commerce Setup -> Sales Tax cho ...
- How can I customize my shopping cart pages? (order.cgi > billing.cgi > thankyou.cgi)
Product: SC Version: 5.0 and earlier Platform: ALL I'd like to change the style and look of my shopping cart. What are my options? Solution ID: S04741 Solution ID: S04741 Depending on your version of ShopSite (Lite vs. Mgr. vs. Pro - see solution S04125), the Cart pages may be customized primari ...
- How can I maintain my OrderAnywhere Links when I move my ShopSite store to a new server?
Product: SC + TX Version: 3.x through 5.x Platform: ALL I'm moving my ShopSite store to another server. Can I maintain my OrderAnywhere links?Solution ID: S05301 An updated link to the online help for moving a store is available in solution S02780. Per those instructions, if you have commandline ...
- How does ShopSite handle Reports?
Can you explain how ShopSite collects Sales and Traffic statistics to display in the Reports section of ShopSite?Solution ID: S04675 Product: Pro Version: 10.x and earlier Platform: ALL Sales stats are logged in istats.[ordernum].new files after a sale is completes. Traffic stats are initially k ...
- How does the Associate feature track what the buyer purchases and then properly credit the Associate?
Product: Pro Version: ALL Platform: ALL Explanation of the Associates feature of ShopSite Pro.Solution ID: S05389 The Associate URL contains the URL to the ref.cgi (in the SC directory) with the storeid and name of the Associate as parameters. When a shopper clicks on the link and goes to ref.cg ...
- In my data directory, why do I have a LOT of files in my ip and moreip subdirectories, some of them MANY days old? (.lastcleaned)
Product: SC Version: ALL Platform: ALL I was looking through my ShopSite files. In the ip and moreip subdirectories of my data directory, I notice many files with old date stamps. Should there be so many old files in there?Solution ID: S04625 The individual shopping cart files of incomplete orde ...
- Is it possible to delete fields in the shopping cart screens?
Product: SC Version: 5.0 and earlier Platform: ALL Customer would like to eliminate a the country code (for example) field from the order form.Solution ID: S04605 The only fields in the order form that can be removed are fields used for the Generic Payment Option payment types. All other fields ...
- Is it possible to link the product search results directly to the More Info page?
Product: Pro and Manager Version: ALL Platform: ALL I'd like my customers to be able to use a link from the search results page that takes them directly to the More Info Page for a particular product. Right now it brings them to a page that includes the product (among other products). Is this po ...
- Is it possible to set a limit for the number of products/page in ShopSite?
Product: SC + TX Version: 6.x and earlier Platform: ALL I'd like to limit the number of products per page in my ShopSite store so that additional pages are automatically created when the number of products assigned to a page reach this limit. The buyer could then use next/back buttons to flip th ...
- Microsoft Excel will not import some or all of the orders downloaded from ShopSite
Version: ALL Product: Manager and Pro Platform: ALL I select to download orders from ShopSite in text format, and then when I try to open it in MS Excel it says its "File not Loaded Completely" with an 'OK' box; I hit 'OK' a there's nothing there or some of the lines do not have all the product ...
- number of Hosts is too small (1 or 2) when viewing Reports (Cobalt RaQ)
Product: ShopSite SC Version: 4.X, 5.0.0.X Platform: Linux (Cobalt RAQ) When viewing the statistics (start.cgi->Reports), the hosts do not add up correctly. The number of hosts are too small. The listing may look like this: Day Sales Units $ Hits Pages Hosts Mar 05 2001 0 0 0.00 5336 559 1 Mar 0 ...
- Problems trying to setup a Coupon to apply to a very large number of specific products
Version: v6.x Product: ShopSite Pro Platform: ALL I am trying to create a coupon, which is applied to a large number of select products in a ShopSite 6.x Pro store. I get an error similar to the following after selecting the products: "Redirection limit for this url exceeded. Unable to load the ...
- Product database upload hangs/stops on linking phase
Product: ShopSite Manager and Pro Version: v8.1x Platform: ALL I have a ShopSite Manager or Pro v8.1x store and when I attempt to upload a tab-delimited text product file to my ShopSite the first upload status bar (Updating data records...) completes, but the upload stops after this and the next ...
- QuickBooks download and tab-delimited version selection missing from Manager
Product: Pro Version: v7.1.1 Platform: ALL I have ShopSite Manager v7.1, v7.1.0, or v7.1.1 and when I go to download orders in QuickBooks .iif format the option is not there, or if I want to download in the tab-delimited format of a previous version of ShopSite, the pull-down to select the tab-d ...
- QuickBooks download file appears to be fragmented, random data sometimes missing from order once imported into QuickBooks
Product: Manager + Pro OS: All Version: 6.x+ I am downloading my orders in the QuickBooks .iif format, however when importing the file into QuickBooks, random bits of data regarding the products ordered are missing or fragmented. What is the cause, and what can I do?Solution ID: S5466 This can b ...
- Saving Changes on Hosting Service screen (settings.cgi) removes 'Use SSL' checkboxes and Secure Image URL if special global.aa token is used
Product: ALL Version: 6.2 and 6.3 Platform: ALL I am a ShopSite partner/hosting provider and am trying to use the special 'settings:' token in the global.aa file to prevent merchants from changing the specific SSL settings that are required for my server, however when I use this token in global. ...
- search setting 'Auto new search with stems if nothing found' has no effect
Product: Pro Version: v7.1.1 Platform: ALL I have ShopSite Pro v7.1, v7.1.0, or v7.1.1 and I have the Preferences -> Search Settings -> Search Layout setting 'Auto new search with stems if nothing found' turned on, but when I search for a substring of a word that is not found itself, the stemmed ...
- Shopping Cart error message 'FedEx Message: Service was not found'
Product: ShopSite Manager and Pro Version: v8.1x Platform: ALL I've enabled the real-time FedEx shipping quotes feature that was added in ShopSite v8.1, but whenever a shopper places items in the cart and enters their zip code the error message 'FedEx Message: Service was not found' is encounter ...
- Shopping Cart remains empty when attempting to add a product
Product: ShopSite SC Version: 6.1.1 and prior OS: ALL Most of my shoppers have no problem ordering but there are a few that report when they click the Add to Cart button that the shopping cart comes up empty. The cart completely displays but shows no products have been ordered.Solution ID: S5459 ...
