ShopSite Knowledgebase

Category » General

There were 325 articles found in this category:

301. Setting up security for ShopSite
     How do I set up my ShopSite store so that orders are logged securely, through https:// ?Solution ID: S02779 There are two different circumstances that we will include instructions for: You own a digital certificate (from VeriSign, Thwaite, etc.) for your domain name. You are using a certificate ...
302. Setting up ShopSite to take checks.
     How can I set up ShopSite to take checks?Solution ID: S02809 You would have to contact the bank that you have your merchant account set up with and find out if you would be able to take checks, and what information you'll need in order to do that. ShopSite has the capabilities to collect that in ...
303. Shipping Options are misaligned.
     When the shipping options are displayed on the shopping basket page, the last option is out of alignment.Solution ID: S02808 We are aware of this bug, and it will be fixed in a future release. However, you can work around this by not having an unchecked shipping option. For example, if you have ...
304. Store is configured to go secure, but no closed lock appears, using frames
     It is bringing up the correct page, it's just not doing so securely. It doesn't appear to be initiating the SSL key as it should be when going to finalize the order. The settings are correct in the back office. The secure server is working correctly.Solution ID: S02783 If you're using frames on ...
305. Temporarily closing down your store
     Store is not ready to begin taking orders. You don't want the store front accessible to the world because you are not ready to process orders. Solution ID: S02405 Go into the Pages section of the back office. Select your main page(the one named index.html) and click on Edit Page Contents. Go dow ...
306. The text entered in More Info Text gets cut off.
     The text entered in More Info Text gets cut off. This happens when large amounts of text are entered (over 20 KB of text).Solution ID: S02836 This appears to be a restriction on the amount of text that can be inputted in a field in Netscape Navigator - it's not a ShopSite issue. Internet Explor ...
307. TRICK - How do I integrate ShopSite into my existing web site?
     How do I integrate ShopSite into my existing web site?Solution ID: S03216 There are a couple of things that you can do here: 1. Use all of your existing shopping pages and use the Create Links feature (this feature is called OrderAnywhere in 4.x) to add order/checkout links to those pages. To do ...
308. TRICK: How do I skip the ShopSite Wizard?
     Product: SC + TX Version: 4.x, 5.x Platform: ALL I'm an experienced ShopSite developer and I don't want to go through the ShopSite wizard. How can I skip it?Solution ID: S03180 From the first screen of the ShopSite Setup Wizard, you can click on the green 'ShopSite' tab in the top left corner of ...
309. TRICK: Shipping by Currency, but some of my products don't get charged shipping
     I'm using Shipping by Currency, but some of my products don't need to be charged shipping. For example, I sell gift certificates in the store, and they should not be charged for shipping. Solution ID: S03181 One way to do this would be to change your shipping method to Shipping by Weight and set ...
310. Unable to open file ./ssm_tmp/receipt.b for writing!, NT/Windows 2000/2003
     When placing an order on an NT server, you get the error: Unable to open file ./ssm_tmp/receipt.b for writing!Solution ID: S03136 This is a permissions problem that occurs as ShopSite tries to send the e-mail receipts. To fix this: 1. From the NT server, open up NT Explorer and browse to your sh ...
311. Update (regen.cgi) produces library error.
     When updating your store, you get the following error: ld.so.1: ./regen.cgi: fatal: liblcache30.so: open failed: No such file or directory.Solution ID: S03121 ShopSite requires perl version 5.003 or later. This problem should be fixed by upgrading perl to the requred version. To find the version ...
312. v5.0.1 thankyou.cgi patch for Inventory Tracking bug
     In ShopSite 5.0 and 5.0.1 if inventory tracking is enabled placing an order may cause thankyou.cgi to crash and the order will not be placed. Solution ID: S05429 Patched versions of thankyou.cgi are available on the ShopSite partner FTP site. If you are hosted with a ShopSite reseller/partner, p ...
313. v6.2.1 patch to prevent possibility of duplicate orders because of email problems
     PRODUCT: All OS: All VERSION: 6.2.1 Some shoppers are placing duplicate orders that can be caused by the shopper using an email address with an incorrect/non-existent email domain name (or possibly an error reaching your email SMTP server/host). In these cases the order is submitted to ShopSite ...
314. What is the explanation of the fields in the [storeid].aa file?
     Product: SC Version: 5.x Platform: ALL Can you explain the fields in my store's [storeid].aa file? Solution ID: S05420 datadir: (the path to the data directory goes here) bo_dir: (path to the backoffice cgis) sb_secure_url: (secure URL equivalent of sb_reg_url) sb_prompt_orderinst: ('checked' if ...
315. When accessing the ShopSite backoffice through cgiwrap, "Username Could Not be determined" error
     Product: ALL Version: ALL Platform: ALL When trying to access the back office through cgiwrap, you get the error: "Username cound not be determined". You're never prompted for a password.Solution ID: S02402 When installing cgiwrap there is an installation option that forces cgiwrap to check for ...
316. When clicking on the back button, all of the customer's information is gone from the billing screen.
     When a customer is placing an order, if they enter incorrect information such as a mistyped credit card number or they're missing a required field, ShopSite puts out an error message of what is incorrect and tells them to go back and fix the problem. The problem is that when they click on the ba ...
317. When credit card number is entered, customer gets an error that the number is invalid.
     We have a customer who is trying to place an order. When the credit card number is entered it comes back and says it is an invalid credit card number - even though no real-time credit card processor is being used. Solution ID: S02540 All major credit cards (MasterCard, Visa, AmEx, and Discover, ...
318. When doing a database upload, the shipping options don't show up in the pull-down menus.
     When doing a database upload, the shipping options (Ground, Next Day, etc) don't show up in the pull-down menus.Solution ID: S02611 Only certain options require those ground, next day, etc. fields. For instance, if you use Flat Shipping ($5.00/order, etc), then those fields aren't required, so t ...
319. While trying to use database upload, the browser prompts you to download dbstart.cgi.
     Product: ShopSite SC and ShopSite TX Version: 4.2 (and earlier) While trying to use database upload, the browser prompts you to download dbstart.cgi.Solution ID: S03123 The problem results from accessing the back office through a domain other than the one contained in the auth file. In order to ...
320. Why am I getting a "Cannot open keyword.gdb" error when I'm trying to search for a product in my store?
     Product: SC + TX Version: ALL Platform: ALL I'm trying to search for a product in my store. However, after entering the word(s) into the field and selecting search, I receive an error similar to the following: "Cannot open keyword.gdb. It may be in use. Error: File open error"Solution ID: S02667 ...