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There were 325 articles found in this category:
Is it possible to change the store links in the cart pages (ie: return to Storefront link at the end of the order)?
Product: SC Version: 4.x, 5.0 Platform: ALL Am I able to change links in my cart screens? For example, how can I change the "Return to Storefront" link on the Thank You page? Can I change images?Solution ID: S02571 Yes, this is configurable.. From the ShopSite manager screen, go to Commerce Setu ...- Is it possible to have the merchant e-mail receipt sent to more than one email address?
Is it possible to allow more than one person to receive the merchant email? For example, one for management and one for fulfullment? Solution ID: S02833 ShopSite v6.2x and earlier: The merchant e-mail can only go to one e-mail address. What most merchants will do in this situation is to create a ...
- loop when redirecting to SSL
When a user tries to follow a link with Internet Explorer that re-directs to a secure server, they end up on a screen that says "The link has moved here" but that link points back to this same page, leaving them in a loop.Solution ID: S03019 This actually appears to be a problem with a non-stand ...
- More Information Page graphic isn't showing up.
You have specified a graphic for your more information page, but when you Update, you can't see the graphic.Solution ID: S02734 In order to display a graphic on the More Information Page, the "Display Graphic?" checkbox for that product must be checked. To check this, go to the Products section ...
- Moving the data directory of the store.
How would you move the data directory of a store from one directory to another?Solution ID: S03485 Here's what you'd have to do: 1. Make a complete backup of your store. 2. Copy the data directory to the new location. 3. Edit the .aa file in the back office directory and change the "datadir" set ...
- Moving your ShopSite SC store.
Product: SC Version: 5.0 and earlier Platform: ALL I'm moving my store from one server to another. How can this be done without losing any data? Solution ID: S02780 Detailed instructions for moving a store are now available in the online help at:http://www.shopsite.com/help/5.0/en-US/install/mov ...
- NT server, no statistics being recorded.
This issue is very common is Service Pack 4 for NT is installed on the server. The problem results from an extra quote in the access logs. Solution ID: S03085 This is a solution from Microsoft's web site at: http://support.microsoft.com/support/kb/articles/q199/1/17.asp To work around this probl ...
- Obtaining upgrades and upgrading to the latest ShopSite version
Product: ALL Version: ALL Platform: ALL How do I upgrade my ShopSite? For example, I want to upgrade from ShopSite 5.0 to ShopSite 6.3. NOTE: This solution will work with any upgrade numbers. Example SS 3.5 -> SS 4.1, SS 3.5 -> SS 4.3, SS 5.0 -> SS 6.3, etc.Solution ID: S03159 Up-to-date install ...
- Page still shows up on web site but not in the back office.
VERSION: v6.x and earlier PRODUCT: ALL PLATFORM: ALL An old page that I created in ShopSite can be seen on my web site, but it does not appear in the list of pages in the back office (I deleted it), so I can't modify the page. What can I do? Solution ID: S02813 Since v4.3, ShopSite has removed t ...
- pages doen't appear how they were intended to look
Products in the ShopSite store are presented properly, but the formating of the page does not look good, or does not allow enough space between items.Solution ID: S02444 Select a different template for the products, this will allow for different formating of the page and may make the page more a ...
- pages don't appear to be updating within frameset
Using ShopSite to create pages within a frameset, the pages don't appear to be updated. Clicking on Reload doesn't bring up the new page either. Solution ID: S02425 The 'Reload' or 'Refresh' buttons, when you have a frameset page in the browser, actually only reloads the frameset and not the ind ...
- Password protection in back office doesn't work after clicking on a back office button
Accessing start.cgi works fine, and so does pages.cgi, products.cgi, etc. But when you click on a button (Return to Main, Add Product, etc), you get a User Name could not be determined error.Solution ID: S02524 This is common when Front Page extensions are installed on the server. It appears tha ...
- Patch for missing orders in ShopSite SC v4.1
A patch is now available for the Ordering System in ShopSite SC 4.1 A fix has been released for a problem some customers were having with orders being recorded properly in their back office. The problem could occur if TABs were entered into the comments field or if comments were very long (over ...
- Pull-down menu options that contain quotes (") don't show up right in receipts.
For instance, if you have a pull-down menu option that says: 12" pizza And the user selects that one, it will show up in the billing screen and on the receipts as simply: 12 Solution ID: S03178 This is because their quote closes our beginning quote. To get around this, use the HTML special chara ...
- Putting custom tables into shopping basket screen causes problems.
When putting custom tables into shopping basket screen, the ShopSite tables for the products, SKU, prices, etc. are wrong. The cause of this is a bug in ShopSite that doesn't close the table header tags for the Quantity, Name, SKU, Each, and Total fields.Solution ID: S02787 To work around this p ...
- Quantity Discount pricing in ShopSite
Product: ALL Version: ALL Platform: ALL Is there a way to setup the program to calculate quantity discounts? If the price of an item is lower based on the quantity ordered from the checkout page, can the system calculate this? For example, if purchasing a single product, the price is $10. But if ...
- Referrer Summary does not work properly in ShopSite Pro
ShopSite Pro will not show the Referrer Summary. Instead it show webserver codes.Solution ID: S03057 Even though you have your log files setup to conform to the NCSA 'combined' standard, ShopSite does not read it correctly. You can correct this by modifying the fieldDescribe file found in the da ...
- Sales Stats are Distorted at Start of 1998, Manager, Pro 3.2.1
Extremely large numbers or a distorted Statistics page is displayed. Solution ID: S02414 If an order is placed in the new year before the merchant checks their stats ShopSite incorrectly totals the sales stats number. From the Statistics Page select the Configure Statistics button then click the ...
- Search function is not finding products all the time.
The ShopSite search function is not finding all of the products in the store. Sometimes it will find the product only when searching for the right words. For example, say you have a product called "Great New Product". The search function may find the product if you search for "Great", but it won ...
- Server Error when trying to change the back office password.
This is a problem in ShopSite SC 3.5 on the linux and solaris/sparc platforms. Solution ID: S03047 If you are a ShopSite merchant, please contact your ShopSite reseller/hosting provider to have them download and apply patches for you. If you are not currently hosted with an active ShopSite resel ...