Users getting message about secure and nonsecure information [Article]
When users click to order a product in a Shopsite store, they are prompted with an error/warning message stating that "This page contains both secure and non-secure items. Do you want to display the n...
- 'The specified CGI application misbehaved by not returning a complete set o... [Article]
Product: ShopSite Version: 4.x Platform: Windows NT 4.0 CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers
- Why am I getting a "Cannot open keyword.gdb" error when I'm tryin... [Article]
Product: Manager and Pro Version: ShopSite 8.x and earlier Platform: ALL I'm trying to search for a product in my store. However, after entering the word(s) into the field and select
- "User Name could not be determined" Error when adding products or page... [Article]
Initial back office pages come up but when you click a button to perform an action such as add a page or product a "User Name could not be determined Error" is displayed. Solution ID: S02415
- TRICK - How do I integrate ShopSite into my existing web site? [Article]
How do I integrate ShopSite into my existing web site?Solution ID: S03216 There are a couple of things that you can do here: 1. Use all of your existing shopping pages and use the
- Is it possible to have the merchant e-mail receipt sent to more than one email a... [Article]
Is it possible to allow more than one person to receive the merchant email? For example, one for management and one for fulfullment? Solution ID: S02833 ShopSite v6.2x and earlier:
- Setting up security for ShopSite [Article]
How do I set up my ShopSite store so that orders are logged securely, through https:// ?Solution ID: S02779 There are two different circumstances that we will include instructions for
- Can ShopSite work in conjuction with an HTML editor (FrontPage, Home Page, Page ... [Article]
Can ShopSite work in conjuction with an HTML editor (FrontPage, Home Page, Page Mill, NetObjects Fusion, etc)?Solution ID: S02543 Yes, it can, and there are several ways to do it.
- Clicking "My Store" goes to wrong URL, Images are not displayed [Article]
Links don't work, when you click on the 'My Store' graphic from the back office, it takes you to the wrong URL, images aren't loading properly, More Information pages for the product come up under a d...
- Why does my Continue Shopping (or Return to Shopping) button not bring me (as th... [Article]
Product: SC Platform: ALL Version: ALL I am placing products in my cart, and when I click the Continue Shopping button I am taken to a page other than the one I just ordered from.
- When clicking on the back button, all of the customer's information is gone... [Article]
When a customer is placing an order, if they enter incorrect information such as a mistyped credit card number or they're missing a required field, ShopSite puts out an error message of what is incorr...
- Page still shows up on web site but not in the back office. [Article]
VERSION: v6.x and earlier PRODUCT: ALL PLATFORM: ALL An old page that I created in ShopSite can be seen on my web site, but it does not appear in the list of pages in the back offi
- More Information Page graphic isn't showing up. [Article]
You have specified a graphic for your more information page, but when you Update, you can't see the graphic.Solution ID: S02734 In order to display a graphic on the More Information P
- pages don't appear how they were intended to look [Article]
Products in the ShopSite store are presented properly, but the formating of the page does not look good, or does not allow enough space between items.Solution ID: S02444 Select a di
- Why do my shoppers sometimes get an Empty Shopping Cart message after hitting En... [Article]
Product: SC Version: 5.x and prior Platform: ALL Why do some shoppers report that they have placed items in their cart, hit the Enter button on the keyboard, and returned to the
- '(null)' value in Stats settings. [Article]
When you try to go to the statistics section of the back office, you're given the message: ================================================================= Problem: On
- Quantity Discount pricing in ShopSite [Article]
Product: ALL Version: ALL Platform: ALL Is there a way to setup the program to calculate quantity discounts? If the price of an item is lower based on the quantity ordered from th