"When I do a search by credit card number I'm able to find the
transaction. However, no "Order ID" is associated with the transaction.
Upon further investigation I found that when I list all the transactions
for the day to Void the transactions done through Shopsite, in the
"Order ID" column it says "Data error, Please Call customer service" for
each of the transaction done by Shopsite."
You will have to ask VeriSign why they have that text in the Order ID
column. ShopSite will NEVER send an order number to VeriSign for the
Order Transaction, because at the time the data is sent to VeriSign, it
is not known yet If VeriSign will approve the transaction, so no
ShopSite order number has been reserved for the order yet.
The Order Number can be sent to VeriSign with the Billing Transaction,
but since you have the the Order Transaction set to 'S' (Sale) instead
of 'A' (auth-only), then there is no need to do the billing transaction
later to capture the funds since it was already done at the time of the
Order Transaction. In fact, since it is entirely unnecessary, you cannot
do a Billing Transaction, period, when your Order Transaction is 'S'.
-Loren
Adam wrote:
Hi,
Just installed ShopSite 7.1 Pro. I setup it up with our payment process
Verisign, but it's not working correctly. Information:
ShopSite 7.1
Verisign using payflow.verisign.com
Order Transaction Type = S
Billing Transaction Type = D
When a product is purchased ShopSite informs me that the transaction was
successful. However, when I log into Verisign Manager I do not see the
transaction under "Daily Reports" in Reports.
When I do a search by credit card number I'm able to find the transaction.
However, no "Order ID" is associated with the transaction. Upon further
investigation I found that when I list all the transactions for the day to
Void the transactions done through Shopsite, in the "Order ID" column it
says "Data error, Please Call customer service" for each of the transaction
done by Shopsite.
Has anyone encountered this issue before? Thanks in advance.
-Adam