https://support.shopsite.com/KBase en-us https://support.shopsite.com/KBase ActiveKB NX support@shopsite.com Tue, 14 Apr 2026 10:04:41 MDT 20 https://support.shopsite.com/KBase/questions/2591/ Product: ALL Version: ALL Platform: ALL I am using PayPal Express Checkout in my ShopSite store, and beginning approximately April 30th 2021 shoppers are receiving an error message like the f ... ShopSite Support Wed, 12 May 2021 19:37:05 GMT https://support.shopsite.com/KBase/questions/2584/ Product: ALL Version: ShopSite 12 sp3 r2 and older Platform: ALL I am using the First Data Global Gateway (formerly Linkpoint or YourPay) payment gateway in my ShopSite to process credit card ... ShopSite Support Fri, 26 Jan 2018 23:46:57 GMT https://support.shopsite.com/KBase/questions/2583/ Product: ALL Version: ShopSite 14 or newer Platform: ALL Recently I noticed a message at the top of the Orders menu in my ShopSite backoffice that says "Warning: instead of using a Merchant K ... ShopSite Support Tue, 23 Jan 2018 19:20:56 GMT https://support.shopsite.com/KBase/questions/2577/ Product: ALL Version: ALL Platform: ALL I am receiving PayPal payments in my PayPal account, but I am not receiving the order notification emails from ShopSite and don't see orders correspond ... ShopSite Support Thu, 20 Jul 2017 22:35:07 GMT https://support.shopsite.com/KBase/questions/2088/ Yes, ShopSite Pro, Manager, and Starter version 12 and newer have built-in integration with PayPal Payflow Link. Older versions of ShopSite that not integrated with Payflow Link still include ... ShopSite Support Thu, 20 Jul 2017 22:19:43 GMT https://support.shopsite.com/KBase/questions/2575/ Product: ALL Version: 12 sp2 r4 and older Platform: ALL I'm trying to add or update my PayPal API Certificate in my ShopSite's PayPal Express Checkout and/or PayPal Website Payments Pro confi ... ShopSite Support Mon, 31 Oct 2016 22:09:35 GMT https://support.shopsite.com/KBase/questions/2574/ Product: ALL Version: ALL Platform: ALL I have heard that beginning in 2017 MasterCard will begin issuing credit card numbers beginning with a '2' (all previous Mastercard numbers began with ... ShopSite Support Tue, 18 Oct 2016 22:27:47 GMT https://support.shopsite.com/KBase/questions/2565/ Product: ALL Version: ALL Platform: ALL I have heard or been notified that over the course of 2015 and 2016 PayPal will be working towards upgrading various SSL certificates and switching to ... ShopSite Support Wed, 10 Aug 2016 19:07:41 GMT https://support.shopsite.com/KBase/questions/2571/ Product: ALL Version: ALL Platform: ALL I received an email notification from Authorize.net summarizing 4 upcoming changes to their services. Do these affect my ShopSite? Is there anything th ... ShopSite Support Wed, 03 Aug 2016 16:56:10 GMT https://support.shopsite.com/KBase/questions/2568/ Product: ALL Version: ALL Platform: ALL I received an email notification from Authorize.net stating that in June 2016 they would be switching their transaction processing URLs to connect throug ... ShopSite Support Fri, 17 Jul 2015 22:55:01 GMT https://support.shopsite.com/KBase/questions/2553/ Product: ALLVersion: ShopSite 11 sp2 r5.1 and earlierPlatform: ALL I received an email notification from WorldPay that on May 30th, 2013, they would be making changes to the domains used to access ... ShopSite Support Thu, 02 May 2013 22:57:12 GMT https://support.shopsite.com/KBase/questions/2548/ PRODUCT: ALLVERSION: ALLPLATFORM: ALLI am using PayPal Standard or PayPal Express and beginning about September 11th or 12th 2012 and I am receiving emails from PayPal that IPNs they are sending t ... ShopSite Support Tue, 06 Nov 2012 22:45:36 GMT https://support.shopsite.com/KBase/questions/2525/ Product: ALLVersion: 6.1 and greaterPlatform: ALLI have my ShopSite configured to use my account with the First Data Global Gateway (formerly LinkPoint or YourPay) processor to process credit card ... ShopSite Support Thu, 27 May 2010 22:59:10 GMT https://support.shopsite.com/KBase/questions/2524/ Product: ALL Version: ALL Platform: ALL Does (or will) my ShopSite's integration with Authorize.net work with MasterCard and Discover's new processing requirements announced via an email from Auth ... ShopSite Support Fri, 09 Apr 2010 18:42:27 GMT https://support.shopsite.com/KBase/questions/2518/ Product: ALL Version: ALL Platform: ALL Will my ShopSite's integration with PayPal Payflow Pro (previously VeriSign Payflow Pro) continue to work after they end support for connections to their pa ... ShopSite Support Fri, 19 Jun 2009 16:06:23 GMT https://support.shopsite.com/KBase/questions/2517/ Product: ALL Version: ALL Platform: ALL Will my ShopSite's integration with Authorize.net continue to work after they end support for connections to their APIs via the SSL 2.0 protocol? Does this ... ShopSite Support Fri, 27 Feb 2009 22:31:12 GMT https://support.shopsite.com/KBase/questions/2285/ Product: ALLVersion: ALLPlatform: ALLIs it possible to use TeleCheck ( http://www.telecheck.com/home/home.html ) as a form of payment in my ShopSite store?Solution ID: S04036TeleCheck is not cu ... ShopSite Support Thu, 20 Nov 2008 00:23:52 GMT https://support.shopsite.com/KBase/questions/2278/ Product: PROVersion: ALLPlatform: ALLIs it possible to integrate a payment processor with ShopSite that's not listed under the Commerce Setup -> Payment menu (payconfig.cgi)?Solution ID: S ... ShopSite Support Tue, 18 Nov 2008 22:35:16 GMT https://support.shopsite.com/KBase/questions/2508/ Product: ALLVersion: ALLPlatform: ALLI am accepting PayPal payments in my ShopSite shopping cart and since approximately 8/30/2007 all PayPal orders appear in ShopSite with Fraud Alert in the name ... ShopSite Support Tue, 18 Nov 2008 22:16:12 GMT https://support.shopsite.com/KBase/questions/2497/ Product: ALLVersion: v7.xPlatform: ALLFrom 2/16/05 through 2/25/05, I received PayPal notifications of payments which were obviously initiated from my ShopSite shopping cart, but for which there a ... ShopSite Support Tue, 18 Nov 2008 22:15:50 GMT https://support.shopsite.com/KBase/questions/2234/ Product: ALLVersion: 6.3.0Platform: ALLI have ShopSite v6.3 and when I click the Bill Orders button in the Orders menu I receive an error that says, in part: "Reason Code: 103" and "Reason: This t ... ShopSite Support Fri, 14 Nov 2008 20:36:45 GMT https://support.shopsite.com/KBase/questions/2214/ Product: ShopSite SCVersion: ALLOS: ALLI am using the Authorize.net gateway in ShopSite, and I recently received an email from Authorize.net with the Subject of 'You Will be Unable to Process ... ShopSite Support Fri, 14 Nov 2008 20:28:22 GMT https://support.shopsite.com/KBase/questions/2112/ Product: ALLVersion: ALLPlatform: ALLI have configured and am using the Authorize.net real-time credit card processor gateway with my ShopSite store, however no orders are allowed through, and if ... ShopSite Support Fri, 14 Nov 2008 20:28:06 GMT https://support.shopsite.com/KBase/questions/2178/ Product: SCVersion: 4.x,5.xPlatform: ALLUsing Authorize.net as my cc processor, when a shopper tries to Finalize their order, they get the following Detailed Error Message: (-)Why is this happenin ... ShopSite Support Fri, 14 Nov 2008 20:27:55 GMT https://support.shopsite.com/KBase/questions/2090/ Product: ALLVersion: ALLPlatform: ALLWith what versions of ShopSite and on which Operating System platforms can I use my Authorize.net account? Solution ID: S03543With ShopSite v4.x Authorize.net ... ShopSite Support Fri, 14 Nov 2008 20:27:46 GMT https://support.shopsite.com/KBase/questions/2240/ Product: ALLVersion: ALLPlatform: ALLI recently (April 2003) received an email from Authorize.net advising that I might have to make changes to my shopping cart in order for it to continue working ... ShopSite Support Fri, 14 Nov 2008 20:27:15 GMT https://support.shopsite.com/KBase/questions/2168/ Product: ShopSite SCVersion: ALLOS: ALLShopSite merchants using the Authorize.net gateway for real-time credit card processing have recently (May 2002) received notification from Authorize.net of ... ShopSite Support Fri, 14 Nov 2008 20:26:45 GMT https://support.shopsite.com/KBase/questions/2448/ Product: SCVersion: ALLPlatform: ALLWhen I try to buy something with a credit card with ShopSite set to use my Authorize.Net 3.0 account, I can't complete the order. Instead, I get an error s ... ShopSite Support Fri, 14 Nov 2008 20:25:59 GMT https://support.shopsite.com/KBase/questions/2426/ Product: SCVersion: 5.x,4.xPlatform: AllUsing Authorize.net as my CC processor, when I select an order and attempt the 'bill orders' feature I get the following error: I,invalid data.Why is this ... ShopSite Support Fri, 14 Nov 2008 20:25:53 GMT https://support.shopsite.com/KBase/questions/2513/ Product: ALL Version: ALL Platform: ALL I recently (August 2008) received an email from Authorize.net advising that they would be changing the Transaction IDs issued by their gateway to have a val ... ShopSite Support Fri, 14 Nov 2008 20:25:46 GMT https://support.shopsite.com/KBase/questions/2085/ Product: ShopSite SCVersion: 6.1 and greaterPlatform: ALLI received instructions from Cardservice International/Linkpoint when I signed up for their service, however it says to use port 1139 to co ... ShopSite Support Fri, 14 Nov 2008 20:25:11 GMT https://support.shopsite.com/KBase/questions/2277/ Product: SC Version: 4.x,5.xPlatform: ALLI would like to see Cardservice International ( http://www.cardservice.com/ ) added as a ShopSite payment processor. Is this possible?Solution ID: S ... ShopSite Support Fri, 14 Nov 2008 20:25:05 GMT https://support.shopsite.com/KBase/questions/2331/ Product: ShopSite SCVersion: 6.1 and 6.1.1OS: ALLI am using the Cardservice International/Linkpoint credit card processing gateway in my ShopSite v6.x store, and some customer are experiencing an ... ShopSite Support Fri, 14 Nov 2008 20:24:08 GMT https://support.shopsite.com/KBase/questions/2479/ Version: v6 and newerProduct: ALLPlatform: ALLWe are using LinkPoint/Cardservice International for our real-time credit card processor in ShopSite. Recently (approximately October 14th 2003) we re ... ShopSite Support Fri, 14 Nov 2008 20:23:54 GMT https://support.shopsite.com/KBase/questions/2485/ Version: ALLProduct: ALLPlatform: ALLI have (or am considering) an account with a real-time credit card processing gateway called YourPay, is ShopSite compatible with this gateway?Solution ID: S54 ... ShopSite Support Fri, 14 Nov 2008 20:23:36 GMT https://support.shopsite.com/KBase/questions/2045/ A lot of international customers may be complaining about being rejected by CyberCash, although all of their information is correct. Solution ID: S03244CyberCash will only accept three characters ... ShopSite Support Fri, 14 Nov 2008 20:22:30 GMT https://support.shopsite.com/KBase/questions/2023/ The CyberCash settings in "Configure Process Options" in the back office do not match the values that can be found in the Merchant configuration of CyberCash.Solution ID: S03124These are the corre ... ShopSite Support Fri, 14 Nov 2008 20:22:19 GMT https://support.shopsite.com/KBase/questions/2228/ Product: SC Version: 4.xPlatform: ALLWhy is the Bill Orders button no longer visible in the Orders section of my back office? Solution ID: S03859The Bill Orders button is only present i ... ShopSite Support Fri, 14 Nov 2008 20:19:03 GMT https://support.shopsite.com/KBase/questions/2333/ Product: SCVersion: 4.x, 5.0Platform: ALLMy orders seem to be processing correctly. However, when I try to bill them, I get the following:"Error Messages:NOT billed Reason: PostAuth: There is ... ShopSite Support Fri, 14 Nov 2008 20:18:37 GMT https://support.shopsite.com/KBase/questions/1963/ Product: ALL Version: 6.3 or greaterPlatform: ALLI have ShopSite version 6.3 or newer and I can't see the full credit card number in the ShopSite View Orders screen. Why is this, and can I change ... ShopSite Support Fri, 14 Nov 2008 20:16:04 GMT https://support.shopsite.com/KBase/questions/2195/ Product: ALLVersion: 6.x+Platform: ALLI have an existing CyberCash account, but I don't see CyberCash listed among the available credit card payment gateways in Commerce Setup -> Payment of my ... ShopSite Support Fri, 14 Nov 2008 20:15:50 GMT https://support.shopsite.com/KBase/questions/2341/ Product: ALLVersion: ALLPlatform: ALLI've set up a payment processing account (Payflow Pro, Authorize.Net, ACH Direct, LinkPoint, etc.) and I'm not able to process my credit card orders. Help! ... ShopSite Support Fri, 14 Nov 2008 20:15:00 GMT https://support.shopsite.com/KBase/questions/2351/ Product: SCVersion: ALLPlatform: ALLI'd like to compare my payment processor records (ie: VeriSign, CyberCash, Authorize.Net, LinkPoint, etc) to my ShopSite orders by using the ShopSite order ... ShopSite Support Fri, 14 Nov 2008 20:14:44 GMT https://support.shopsite.com/KBase/questions/2446/ Product: SCVersion: 5.0Platform: ALLI enabled one of the credit card processor accounts (VeriSign Payment Services, CyberCash, Authorize.Net, or ClickPay) for my store under the Commerce Setup ... ShopSite Support Fri, 14 Nov 2008 20:13:58 GMT https://support.shopsite.com/KBase/questions/2433/ Product: ShopSite SCVersion: AllOS: AllHow can I set up the ShopSite-integrated payment gateway options in such a way that when shoppers click on Finalize Order, I get the funds transferred/sett ... ShopSite Support Fri, 14 Nov 2008 20:13:49 GMT https://support.shopsite.com/KBase/questions/2436/ Product: SCVersion: 5.0 or earlierPlatform: ALLNote: ShopSite 4.2 and 4.3 screens refer to VeriSign as "Signio." Pre-4.2 screens refer to VeriSign as "PaymentNet." I'm trying to setup a new ac ... ShopSite Support Fri, 14 Nov 2008 20:13:06 GMT https://support.shopsite.com/KBase/questions/2477/ Product: ALLVersion: 6.3.0 and 6.3.1Platform: ALLI am using Manual processing mode to take orders, so I should be seeing the credit card number when I View the order in the ShopSite Orders section ... ShopSite Support Thu, 13 Nov 2008 19:04:12 GMT