ShopSite Knowledgebase - Install and Upgrade https://support.shopsite.com/KBase en-us https://support.shopsite.com/KBase ActiveKB NX support@shopsite.com Tue, 14 Apr 2026 06:04:20 MDT 20 Why are buyers getting a "System Upgrade In Progress" screen when attempting to order in my store? https://support.shopsite.com/KBase/questions/2361/ Product: ALLVersion: ALLPlatform: ALLWhy is the following screen displayed when people attempt to place orders in my store?:"System Upgrade In ProgressDue to a system upgrade currently in prog ... ShopSite Support Mon, 29 Dec 2008 18:05:56 GMT Not all websites installed in IIS are listed in the website list when installing a new 6.3.0 or earlier store on Windows 2000 https://support.shopsite.com/KBase/questions/2476/ Product: ALLVersion: v6.0 through v6.3Platform: Windows 2000I am installing a new store or adding a new store to an existing ShopSite installation on a Windows 2000 server, but the site I am tryin ... ShopSite Support Tue, 18 Nov 2008 22:24:31 GMT Why am I receiving a "page cannot be found" error on my new install? https://support.shopsite.com/KBase/questions/2443/ Product: SCVersion: 5.x and earlierPlatform: ALLI completed an installation. When I try to access my ShopSite store, I get a "page cannot be found" browser error. How can I fix this?Solution ... ShopSite Support Tue, 18 Nov 2008 22:23:34 GMT How to obtain an authorization file (auth file). https://support.shopsite.com/KBase/questions/2152/ Product: ShopSite SCVersion: ALLPlatform: ALLHow do I get an authorization file to set up a new store or change the information in my current store?Solution ID: S03718If you are an end-user, y ... ShopSite Support Fri, 14 Nov 2008 20:37:24 GMT New install start.cgi error message: "The product type for <storeid> is incorrect." https://support.shopsite.com/KBase/questions/2267/ Product: ALLVersion: ALLPlatform: ALLInstallation appears successful. However, when attempting to access the start.cgi, the following error is received:" Error verifying ~/.authThis store may ... ShopSite Support Fri, 14 Nov 2008 20:26:36 GMT How can I upgrade my store's version? Service level (ie: Starter to Manager or Manager to Pro)? https://support.shopsite.com/KBase/questions/2435/ Product: ALLVersion: ALLPlatform: ALLI'd like to upgrade my store from Starter to Manager or Manager to Pro. I'd also like to upgrade to the latest release of ShopSite. What do I need to do?S ... ShopSite Support Fri, 14 Nov 2008 20:10:26 GMT Install (wwwinstall.cgi) produces 'Out of Memory!' error when run https://support.shopsite.com/KBase/questions/1930/ Product: ALLVersion: ALLPlatform: ALLWhen wwwinstall.cgi is started the first message displayed is an 'Out of Memory!' error.Solution ID: S02407If the store.auth file was not correctly copied so t ... ShopSite Support Fri, 14 Nov 2008 20:08:54 GMT Upgrade from Manager to Pro did not work https://support.shopsite.com/KBase/questions/2008/ "I put the auth file in the in the cgi-bin and run the wwwinstall.cgi. It said that it upgraded the databases but when I go into the backoffice I see that it still says Manager". This can also ha ... ShopSite Support Fri, 14 Nov 2008 20:08:45 GMT Upgrading a demo store to a production store https://support.shopsite.com/KBase/questions/1988/ I created a ShopSite store using a demo copy of the software. I just purchased the software, and now I'd like to upgrade the software without losing any of the data that I created.Solution ID: S0 ... ShopSite Support Fri, 14 Nov 2008 20:08:22 GMT Error: Problem: Could not determine current working directory. https://support.shopsite.com/KBase/questions/1985/ When trying to run the wwwinstall.cgi file the following error message occurs:ErrorProblem: Could not determine current working directory. Solutions: 1. Ensure the web server has read/write/execut ... ShopSite Support Fri, 14 Nov 2008 20:07:53 GMT Internal Server error when running wwwinstall.cgi https://support.shopsite.com/KBase/questions/1931/ Internal Server Error when trying to execute wwwinstall.cgi Solution ID: S02408Usually caused by permissions problems. Also can be caused by downloading an incorrect version of the software(accord ... ShopSite Support Fri, 14 Nov 2008 20:07:35 GMT Locating your storeid and version of ShopSite / VERSION file / upgrading specific directories (ss, sc, data) https://support.shopsite.com/KBase/questions/2146/ Product: ShopSite SC and TXVersion: 5.0 and earlierPlatform: ALLHow can I tell what my storeid is and what version of ShopSite my store is running? Is it possible to run an upgrade on specifi ... ShopSite Support Fri, 14 Nov 2008 20:07:19 GMT running upgrade DIR_LOCK VERSION https://support.shopsite.com/KBase/questions/2253/ Product: ShopSite ScVersion: 4.xPlatform: AllWhen running an upgrade, web server may time out the upgrade and your browser just dies without giving any messages.Solution ID: S03936When some one ... ShopSite Support Fri, 14 Nov 2008 20:05:20 GMT What is the difference between the "Create a new ShopSite installation (with first store)" and "Add a store" when running wwwinstall.cgi? https://support.shopsite.com/KBase/questions/2447/ Product: SCVersion: 5.0Platform: UnixWhen I run the wwwinstall.cgi, I see I have two install options: New ShopSite - "Create a new ShopSite installation (with first store)" Existing ShopSite ... ShopSite Support Fri, 14 Nov 2008 20:04:20 GMT Is it possible to configure the URLs to the CGI directories when using the "Add a Store" option in the wwwinstall.cgi? https://support.shopsite.com/KBase/questions/2412/ Product: SCVersion: 5.x, 6.xPlatform: UNIXI have multiple stores running shared CGIs on my server. I'd like to use the "Add a Store" install option to preserve my patches when adding a new st ... ShopSite Support Fri, 14 Nov 2008 20:04:09 GMT