ShopSite Knowledgebase - Recent Entries https://support.shopsite.com/KBase en-us https://support.shopsite.com/KBase ActiveKB NX support@shopsite.com Wed, 15 Apr 2026 03:58:59 MDT 20 v15.0 r6 maintenance release addresses various issues with v15.0 r3 and earlier https://support.shopsite.com/KBase/questions/2601/ Product: ALL Version: 15.0 Platform: Linux 64-bit I have the ShopSite 15.0 r3 or older version, are there any patches or new releases available?Yes, maintenance release 15.0 r6 is now availab ... ShopSite Support Wed, 16 Apr 2025 17:26:34 GMT v14.0 sp3 r5 maintenance release addresses various issues with v14.0 sp3 r4 and earlier https://support.shopsite.com/KBase/questions/2600/ Product: ALL Version: 14.0 sp3 Platform: Linux 64-bit I have the ShopSite 14.0 sp3 r4 or older version, are there any patches or new releases available?Yes, maintenance release 14.0 sp3 r5 is ... ShopSite Support Tue, 11 Jul 2023 16:25:16 GMT v14.0 sp3 r4 maintenance release fixes some problems with v14.0 sp3 r2 and earlier https://support.shopsite.com/KBase/questions/2599/ Product: ALL Version: 14.0 sp3 Platform: Linux I have the ShopSite 14.0 sp3 r2 or older version and I am experiencing some technical problems, are there any patches or new releases available? ... ShopSite Support Wed, 24 Aug 2022 17:27:31 GMT v14.0 sp3 r2 maintenance release fixes some problems with v14.0 sp3 and earlier https://support.shopsite.com/KBase/questions/2598/ Product: ALL Version: 14.0 sp3 Platform: Linux I have the ShopSite 14.0 sp3 or older version and I am experiencing some technical problems, are there any patches or new releases available?Yes ... ShopSite Support Mon, 15 Nov 2021 21:42:16 GMT After Sept 30, 2021 I can no longer securely access my ShopSite store from some devices https://support.shopsite.com/KBase/questions/2597/ Product: ALL Version: ALL OS: ALL PROBLEM: A certificate authority (CA) certificate for signing SSL certificates for trusting certain websites has expired and new certificates issued by ... ShopSite Support Thu, 07 Oct 2021 21:59:00 GMT Can the default ShopSite templates be modified? https://support.shopsite.com/KBase/questions/2427/ Product: Manager, Pro, Enterprise Version: 6.0 and newer OS: ALL Can I edit and/or customize the templates that come with ShopSite? Yes, the majority of ShopSite default templates are ... ShopSite Support Thu, 30 Sep 2021 20:08:15 GMT Chrome browser: beginning around Sept/Oct 2020 'Continue Shopping' goes to root/main page of site https://support.shopsite.com/KBase/questions/2592/ Product: ALL Version: ALL Platform: ALL When shoppers using the Google Chrome browser add items to the cart (or view the cart) from my store pages and then use the Continue Shopping button, t ... ShopSite Support Thu, 19 Aug 2021 17:57:48 GMT March 11, 2021 email from USPS regarding 'USPS Web Tools Notice: Unsecure HTTP Endpoint Retirement' https://support.shopsite.com/KBase/questions/2594/ Product: ShopSite Manager, Pro, and Enterprise Version: 14 sp2 and earlier Platform: ALL I received an email notification from USPS summarizing an upcoming change to their rate Web Tools serv ... ShopSite Support Tue, 06 Jul 2021 20:07:52 GMT PayPal Express Checkout: Beginning about April 30th, 2021 shoppers get "Security header is not valid" error https://support.shopsite.com/KBase/questions/2591/ Product: ALL Version: ALL Platform: ALL I am using PayPal Express Checkout in my ShopSite store, and beginning approximately April 30th 2021 shoppers are receiving an error message like the f ... ShopSite Support Wed, 12 May 2021 19:37:05 GMT Chrome browser: beginning around July/August 2020 shoppers coming to cart from different domain occasionally lose all products added to the cart https://support.shopsite.com/KBase/questions/2593/ Product: ALL Version: ALL Platform: ALL When shoppers using the Google Chrome browser add items to the cart (or view the cart) from my store pages (which are on a different domain than the sh ... ShopSite Support Mon, 23 Nov 2020 22:37:26 GMT