ShopSite Knowledgebase



Chrome browser: beginning around Sept/Oct 2020 'Continue Shopping' goes to root/main page of site

Product: ALL
Version: ALL
Platform: ALL

When shoppers using the Google Chrome browser add items to the cart (or view the cart) from my store pages and then use the Continue Shopping button, they are returned to the main page of the site instead of the page that they added to/viewed the cart from (e.g they added from 'https://mydomain.com/catalog/mypage.html' but are returned to just 'https://mydomain.com/'). Why is this happening, and what can I do about it?




ShopSite's cart uses the HTTP_REFERER environment variable provided by the browser to determine what page the shopper was on before entering the cart. If the browser doesn't provide this variable at all, then ShopSite will not be able to determine where the shopper came from and will default to sending the shopper back to the URL you have indicated in the 'MyStore URL' setting in Preferences > Hosting Service. However, if this is only happening in Chrome and the shopper is always returned to the root of the referring domain, then this is likely due to the default Referer-Policy change made in Chrome version 85 and newer as described in the following Chrome developer blog entry:

https://developers.google.com/web/updates/2020/07/referrer-policy-new-chrome-default

So this will typically be an issue for stores that have their store pages on a different domain than the domain used by the shopping cart (e.g. store pages at a domain like 'https://mydomain.com/' and the shopping cart going to 'https://myhostsdomain.com/', etc) . There are at least two possible options to get Chrome to return to the previous default Referrer-Policy and the default policy used by other browsers:

1. Add the following meta tag to the head section of your page that has the ShopSite order buttons:

<meta name="referrer" content="no-referrer-when-downgrade">


2. Add the following directive to your .htaccess file (or create a new .htaccess file if one doesn't exist) in the same directory as your pages that contain the ShopSite order buttons:

# Referrer-Policy
<IfModule mod_headers.c>
   Header always set Referrer-Policy "no-referrer-when-downgrade"
</IfModule>


If you use the .htaccess method (which is handy if you have a lot of pages with order buttons) and it still doesn't seem to make a difference, check with your host to see if this is a valid .htaccess directive based on their webserver settings.


Related Articles

No related articles were found.

Attachments

No attachments were found.

Visitor Comments

Article Details

Last Updated
12th of October, 2020

Would you like to...

Print this page  Print this page

Email this page  Email this page

Post a comment  Post a comment

 Subscribe me

Subscribe me  Add to favorites

Remove Highlighting Remove Highlighting

Edit this Article

Quick Edit

Export to PDF


User Opinions



How would you rate this answer?




Thank you for rating this answer.

Continue