HMTL pages are placed in the wrong directory.
All of the html files are written to:
http://www.mydomain.com
But all of the links that ShopSite creates are referenced by:
http://www.mydomain.com/store
Solution ID: S03179
This is an auth file problem.
With version 3.x:
Go to your back office and go to Main -> Config -> Technical Settings. At the top of this screen it should say:
"Settings for [storeid] at [url]".
With version 4.x:
There is a setting for the store URL about halfway down this page.
Then, for both versions:
Then further down the page, you should see a setting for the Output directory.
The key is this: the URL *must* map to the path of the output directory. For example, if your URL is:
http://www.mydomain.com/store
your output directory should be something like:
/usr/local/etc/httpd/htdocs/store
If these don't match, you'll need to request a new auth file from your account manager (or sales@shopsite.com), and tell them what the URL currently is and what you need them to change it to.
Once you get the new auth file, you do *not* need to reinstall. Simply place the auth file in your data directory and rename it 'storeid'.auth (replacing 'storeid' with your actual store id).
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