Lack of control over shipping is one of our biggest gripes about ShopSite. Why is it that we are given the option to use our account rates for FedEx but not for UPS? We also need the ability to add a discount or premium to INDIVIDUAL shipping options...not across the board "handling fees". We would also like to control the text for the shipping options that appears to the customers. Right now we ship primarily using FedEx services. We ship to both residential and commercial customers but we cannot activate the "FedEx Ground" option for commercial customers because there is nothing in place to prevent a residential customer from choosing the lower "FedEx Ground" rate instead of the higher "FedEx Home Delivery" option. As a result, everyone pays the residential rate but the text appears as "FedEx Home Delivery" which rightly concerns many of our commercial customers. It would be nice if we could select the underlying service as "FedEx Home Delivery" but change the text that appears during checkout to something like "FedEx Ground (delivery in 1-4 days)".
Shipping costs are one of the major determining factors that customers look at to determine if they want to place an order with a company or not. We need a lot more control over shipping to ensure that we will not lose an order because of outrageous or confusing shipping options.