We are located in Illinois and are required to collect sales tax from customers in Illinois unless they complete a CRT-61 Certificate of Resale form. Right now, Shopsite adds sales tax to all customers in the taxable state (Illinois). If an tax exempt customer (one that has a CRT-61 on file with us) places an order, we have to make adjustments and either capture the credit card for the lower amount less tax or process a refund if a payment method such as Paypal is used. This is a real headache and causes a lot of needless processing time for tax exempt customers.
I am requesting the ability for us to mark a registered customer as sales tax exempt in the Admin panel so sales tax is never applied to purchases made by tax exempt customers again.