I have been testing a new ShopSite website that uses buyanywhere buttons. In the case where my test order uses PayPal to check out, sometimes the results are good, sometimes, the results are unacceptable.
The unacceptable results is where a order is processed, but PayPal does not list the products purchased. it only says: "ShopSite Processed order" and lists the total amount. Both the confirmation email sent to the purchaser, the email sent to the merchant, and the order in the backroom in ShopSite do not list what was purchased only that it was a ShopSite processed order.
We are using ShopSite 11 SP1, PayPal business standard.
Does anybody have an ideas as to what the cause of this is?
Thanks in advance.