GlobalShopex

[4erika]

Does anyone have this integrated in their website? It seems like a great idea, however...

There is very little information on their website. It doesn't say how much they charge for their service. I can only assume that they add a percentage or per transaction fee. I'm hoping that their "agressive shipping rates" make up for the fees and that customers won't end up spending more than they currently spend on international shipping. We use USPS now, because it's the least expensive, but our customers still complain about international shipping charges often being higher than the cost of the products.

I tried emailing GlobalShopex and have had no response. So I tried calling the two phone numbers that they have on their website. One of the numbers is disconnected and the other rings for a whole and then goes to voicemail. I'm a little concerned about what would happen if a customer had a problem and could not reach them as I have been unable to reach them.

Plus there is almost zero conversation or service reviews for the company online. For a company that claims to have been around since 1999, I would expect there to be some discussion of the quality of their service, good or bad.

We currently have our international shipping set to $0, and we have to invoice after the order is placed, since the shipping costs depend on the country and weight of the package. This is time consuming for us and frustrating for customers. So we really need some sort of solution.

[4erika]

Nevermind....I just spoke with their customer service, and I have to say that they don't exactly inspire confidence. It's like they don't thoroughly understand what they're doing well enough to try to explain it to someone else.

After much discussion, I realized that they are not a shipping service but rather an international fulfillment company. They actually purchase the products from a seller and resell to the customer. They make their money by requiring a 10% discount from the seller on the products that they purchase from us. I assumed there would be a fee, but I figured it would be a percentage of the shipping charges, not a percentage of the sale.

Now I know why there's so little discussion about the company. I just can't imagine that this is a good solution for many companies.

I guess we'll just have to keep doing what we're doing until we can find a good international shipping calculator to integrate into our shopping cart. If anyone has one that they like, please let me know.

[GlobalShopexTeam]

Hi 4Erika,

Firstly, I’d like to apologize that your experience with our customer service team was not what you expected. We pride ourselves on our customer service team and train/manage all of the members in-house and work with them on a daily basis to ensure the highest standards. Our sales team who will usually handle calls of your nature works in the office right next to customer service, and I am not sure why you weren’t transferred directly to the sales team as that is standard protocol for the CS team.

As for reviews being available, we can direct you to a number of articles/sources that have reviewed our service and covered our partnerships with various merchants within the United States. We have also successfully partnered with various ShopSite merchants who we would be happy to share with you. Additionally, we have a GlobalShopex Mall (GlobalShopexmall.com) that features over 100 merchants that utilize our international checkout solution.

In terms of what we do and the service we provide, we are an integrated international checkout and shipping solution, offering a turn-key, risk free way for US based merchant to sell worldwide. Therefore, we do not just simply buy products from U.S. merchants and resell them to international buyers. Now in terms of our fee structure, we have a variety of different forms of charging for our service. The per order commissions % is one of the ways we can charge the merchant for our service; this is an efficient way to keep shipping rates down for your international customers and increase conversion rates while also increasing your overall international shipments. However, there are alternative options for merchants who are unable to give GlobalShopex a % of their sales.

I hope this was able to answer some of your questions, and reassure you that your experience it not a common occurrence among merchants or customers. If you are still looking for an international shipping solution we would be happy to discuss our services more in-depth with you.

Regards,

GlobalShopex