Firstly, I’d like to apologize that your experience with our customer service team was not what you expected. We pride ourselves on our customer service team and train/manage all of the members in-house and work with them on a daily basis to ensure the highest standards. Our sales team who will usually handle calls of your nature works in the office right next to customer service, and I am not sure why you weren’t transferred directly to the sales team as that is standard protocol for the CS team.
As for reviews being available, we can direct you to a number of articles/sources that have reviewed our service and covered our partnerships with various merchants within the United States. We have also successfully partnered with various ShopSite merchants who we would be happy to share with you. Additionally, we have a GlobalShopex Mall (GlobalShopexmall.com) that features over 100 merchants that utilize our international checkout solution.
In terms of what we do and the service we provide, we are an integrated international checkout and shipping solution, offering a turn-key, risk free way for US based merchant to sell worldwide. Therefore, we do not just simply buy products from U.S. merchants and resell them to international buyers. Now in terms of our fee structure, we have a variety of different forms of charging for our service. The per order commissions % is one of the ways we can charge the merchant for our service; this is an efficient way to keep shipping rates down for your international customers and increase conversion rates while also increasing your overall international shipments. However, there are alternative options for merchants who are unable to give GlobalShopex a % of their sales.
I hope this was able to answer some of your questions, and reassure you that your experience it not a common occurrence among merchants or customers. If you are still looking for an international shipping solution we would be happy to discuss our services more in-depth with you.