Some browsers' root certificates for Verisign, AT&T, and GTE CA's ... [Article]
Some customers using older browsers may receive a warning message after Jan 1, 2000 stating that the "Certificate Authority is Expired" when accessing a secure server using a certificate is
- QuickBooks crashes when importing QuickBooks file exported by ShopSite [Article]
Product: SC Manager and Pro Version: 6.0 initial release OS: SPARC, Linux, BSDi When I export the ShopSite Orders in QuickBooks format and try to imprort it into QuickBooks, QuickB
- 'The specified CGI application misbehaved by not returning a complete set o... [Article]
Product: ShopSite Version: 4.x Platform: Windows NT 4.0 CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers
- template names for Database Upload Fields changed [Article]
Product: ShopSite SC Version: 4.2 Platform: UNIX When performing a database upload after upgrading to 4.2, pages fail to regenerate correctly.Solution ID: S03609
- At the beginning of a new year, last years stats aren't available. [Article]
Product: ShopSite SC Version: v4.2 and earlier. At the beginning of a new year, last years stats aren't available. Solution ID: S03593 This is not possible in v4.2
- Stock/Inventory Implementation in Shopsite [Article]
The following will describe the abilities to implement Inventory Tracking in ShopSite. Solution ID: S03538 In ShopSite Pro 5.0 the Inventory Tracking feature w
- Why does my Continue Shopping (or Return to Shopping) button not bring me (as th... [Article]
Product: SC Platform: ALL Version: ALL I am placing products in my cart, and when I click the Continue Shopping button I am taken to a page other than the one I just ordered from.
- Why do my shoppers sometimes get an Empty Shopping Cart message after hitting En... [Article]
Product: SC Version: 5.x and prior Platform: ALL Why do some shoppers report that they have placed items in their cart, hit the Enter button on the keyboard, and returned to the
- Patch for missing orders in ShopSite SC v4.1 [Article]
A patch is now available for the Ordering System in ShopSite SC 4.1 A fix has been released for a problem some customers were having with orders being recorded properly in their back office.
- "Another user is accessing your orders database. Please wait and try again... [Article]
This problem occurs in ShopSite 4.x. When trying to check your orders in the back office, you get the error: "Another user is accessing your orders database. Please wait and try
- TRICK - How do I integrate ShopSite into my existing web site? [Article]
How do I integrate ShopSite into my existing web site?Solution ID: S03216 There are a couple of things that you can do here: 1. Use all of your existing shopping pages and use the
- When clicking on the back button, all of the customer's information is gone... [Article]
When a customer is placing an order, if they enter incorrect information such as a mistyped credit card number or they're missing a required field, ShopSite puts out an error message of what is incorr...
- '(null)' value in Stats settings. [Article]
When you try to go to the statistics section of the back office, you're given the message: ================================================================= Problem: On
- Associates link in NT store doesn't link to the back office. [Article]
The problems that this causes are different depending on the browser. With Netscape - After clicking on an Associate link, the customer is prompted to save the file. The file, after do
- Server Error when trying to change the back office password. [Article]
This is a problem in ShopSite SC 3.5 on the linux and solaris/sparc platforms. Solution ID: S03047 If you are a ShopSite merchant, please contact your ShopSite reseller/hosting provid
- The text entered in More Info Text gets cut off. [Article]
The text entered in More Info Text gets cut off. This happens when large amounts of text are entered (over 20 KB of text).Solution ID: S02836 This appears to be a restriction on the
- Is it possible to have the merchant e-mail receipt sent to more than one email a... [Article]
Is it possible to allow more than one person to receive the merchant email? For example, one for management and one for fulfullment? Solution ID: S02833 ShopSite v6.2x and earlier:
- Page still shows up on web site but not in the back office. [Article]
VERSION: v6.x and earlier PRODUCT: ALL PLATFORM: ALL An old page that I created in ShopSite can be seen on my web site, but it does not appear in the list of pages in the back offi
- Quantity Discount pricing in ShopSite [Article]
Product: ALL Version: ALL Platform: ALL Is there a way to setup the program to calculate quantity discounts? If the price of an item is lower based on the quantity ordered from th
- Setting up security for ShopSite [Article]
How do I set up my ShopSite store so that orders are logged securely, through https:// ?Solution ID: S02779 There are two different circumstances that we will include instructions for