Blank areas on store page, ERROR EMITTING during a Publish [Article]
Product: ShopSite SC and TX Version: ALL OS: ALL When looking at a ShopSite-generated store page, I can see empty spaces where a product should be. Looking at the Pages -> Arrange
- When credit card number is entered, customer gets an error that the number is in... [Article]
We have a customer who is trying to place an order. When the credit card number is entered it comes back and says it is an invalid credit card number - even though no real-time credit card processor ...
- Getting an error "...Unable to retrieve [###] from [products]!" [Article]
Product: SC + TX Version: 5.0 and earlier Platform: ALL When trying to order a product, you get an error message similar to: "(#11300110) Unable to retrieve [1] from
- Internal Server Error when running scripts though the secure server [Article]
When running ShopSite without security turned on, it runs without any problems. But when it's run w...th security turned on, you get an Internal Server Error when it goes secure. This problem
- 'The XML document is not well formed' error when trying to register/co... [Article]
Product: Pro and Manager Version: 6.2.x OS: ALL I am trying to configure the UPS shipping option in my ShopSite v6.2x Pro or Manager store and when I click on the 'Next' button on
- v6.2.1 patch to prevent possibility of duplicate orders because of email problem... [Article]
PRODUCT: All OS: All VERSION: 6.2.1 Some shoppers are placing duplicate orders that can be caused by the shopper using an email address with an incorrect/non-existent email domain
- Why am I getting a "Cannot open keyword.gdb" error when I'm tryin... [Article]
Product: SC + TX Version: ALL Platform: ALL I'm trying to search for a product in my store. However, after entering the word(s) into the field and selecting search, I receive
- Getting DNS errors on host 'localhost' when clicking on Finalize Order [Article]
When you click on 'Finalize Order' (when ordering a product), you get a DNS error: "Cannot locate host: localhost". Solution ID: S02735 When ShopSite is first installed, defaults a
- 'Couldn't open file DOMAINstore.auth' using Internet Explorer. [Article]
Product: ShopSite SC Platform: Windows NT When running start.cgi on an NT platform, using Internet Explorer, you get an error: Couldn't open file DOMAINstore.auth. Erro
- Setting up security for ShopSite [Article]
...securely, through https:// ?Solution ID: S02779 There are two different circumstances that we will include instructions for
- loop when redirecting to SSL [Article]
When a user tries to follow a link with Internet Explorer that re-directs to a secure server, they end up on a screen that says "The link has moved here" but that link points back to this same page, l...
- Error: Payment processor configuration failed for VI [Article]
This problem may occur in the ShopSite TX 4.1 installation script "tx_assign_store_to_merchant.ksh". This may happen while installing ShopSite TX 4.1 on a Solaris 2.6 system behind a firewall.S
- Server Error when trying to change the back office password. [Article]
This is a problem in ShopSite SC 3.5 on the linux and solaris/sparc platforms. Solution ID: S03047 If you are a ShopSite merchant, please contact your ShopSite reseller/hosting provid
- "The old passwords didn't match!" when trying to change your pass... [Article]
...ion: ALL Platform: ALL Merchant receives an " Error :The old passwords didn't match!" when tryin...
- IE error: "An error occurred in the secure channel support" [Article]
When placing a test order with Internet Explorer, you get the following error message when the cart tries to go secure: Internet Explorer cannot open the Internet site https://
- Update (regen.cgi) produces library error. [Article]
When updating your store, you get the following error: ld.so.1: ./regen.cgi: fatal: liblcache30.so: open failed: No such file or directory.Solution ID: S03121 ShopSite
- Unable to open file ./ssm_tmp/receipt.b for writing!, NT/Windows 2000/2003 [Article]
When placing an order on an NT server, you get the error: Unable to open file ./ssm_tmp/receipt.b for writing!Solution ID: S03136 This is a permissions problem that occurs
- Adding a word to the stop list in the Search configuration page will cause an In... [Article]
When trying to add a word to the stop list from the search configuration page (using Internet Explorer), you get an internal server errorSolution ID: S03184 This is caused by the stop
- 'PB with world.aa file : checked the 106old & 106str values' [Article]
When finalizing an order, you get the message: PB with world.aa file : checked the 106old & 106str valuesSolution ID: S03193 This error usually means that the store was not updated p
- Internal Server Error when installing on Solaris/SPARC. [Article]
Version: 4.1 When installing ShopSite on a Solaris/SPARC server, you may get an Internal Server Err...