http://support.shopsite.com/KBase en-us http://support.shopsite.com/KBase ActiveKB NX support@shopsite.com Sat, 21 Nov 2009 11:57:10 MST 20 http://support.shopsite.com/KBase/questions/2518/ Product: ALL Version: ALL Platform: ALL Will my ShopSite's integration with PayPal Payflow Pro (previously VeriSign Payflow Pro) continue to work after they end support for connections to their pa ... ShopSite Support Fri, 19 Jun 2009 17:06:23 GMT http://support.shopsite.com/KBase/questions/2517/ Product: ALL Version: ALL Platform: ALL Will my ShopSite's integration with Authorize.net continue to work after they end support for connections to their APIs via the SSL 2.0 protocol? Does this ... ShopSite Support Fri, 27 Feb 2009 23:31:12 GMT http://support.shopsite.com/KBase/questions/2285/ Product: ALLVersion: ALLPlatform: ALLIs it possible to use TeleCheck ( http://www.telecheck.com/home/home.html ) as a form of payment in my ShopSite store?Solution ID: S04036TeleCheck is not cu ... ShopSite Support Thu, 20 Nov 2008 01:23:52 GMT http://support.shopsite.com/KBase/questions/2278/ Product: PROVersion: ALLPlatform: ALLIs it possible to integrate a payment processor with ShopSite that's not listed under the Commerce Setup -> Payment menu (payconfig.cgi)?Solution ID: S ... ShopSite Support Tue, 18 Nov 2008 23:35:16 GMT http://support.shopsite.com/KBase/questions/2508/ Product: ALLVersion: ALLPlatform: ALLI am accepting PayPal payments in my ShopSite shopping cart and since approximately 8/30/2007 all PayPal orders appear in ShopSite with Fraud Alert in the name ... ShopSite Support Tue, 18 Nov 2008 23:16:12 GMT http://support.shopsite.com/KBase/questions/2497/ Product: ALLVersion: v7.xPlatform: ALLFrom 2/16/05 through 2/25/05, I received PayPal notifications of payments which were obviously initiated from my ShopSite shopping cart, but for which there a ... ShopSite Support Tue, 18 Nov 2008 23:15:50 GMT http://support.shopsite.com/KBase/questions/2234/ Product: ALLVersion: 6.3.0Platform: ALLI have ShopSite v6.3 and when I click the Bill Orders button in the Orders menu I receive an error that says, in part: "Reason Code: 103" and "Reason: This t ... ShopSite Support Fri, 14 Nov 2008 21:36:45 GMT http://support.shopsite.com/KBase/questions/2214/ Product: ShopSite SCVersion: ALLOS: ALLI am using the Authorize.net gateway in ShopSite, and I recently received an email from Authorize.net with the Subject of 'You Will be Unable to Process ... ShopSite Support Fri, 14 Nov 2008 21:28:22 GMT http://support.shopsite.com/KBase/questions/2112/ Product: ALLVersion: ALLPlatform: ALLI have configured and am using the Authorize.net real-time credit card processor gateway with my ShopSite store, however no orders are allowed through, and if ... ShopSite Support Fri, 14 Nov 2008 21:28:06 GMT http://support.shopsite.com/KBase/questions/2178/ Product: SCVersion: 4.x,5.xPlatform: ALLUsing Authorize.net as my cc processor, when a shopper tries to Finalize their order, they get the following Detailed Error Message: (-)Why is this happenin ... ShopSite Support Fri, 14 Nov 2008 21:27:55 GMT http://support.shopsite.com/KBase/questions/2090/ Product: ShopSite SCVersion: ALLPlatform: ALLWith what versions of ShopSite and on which Operating System platforms can I use my Authorize.net account? Solution ID: S03543With ShopSite v4.x Autho ... ShopSite Support Fri, 14 Nov 2008 21:27:46 GMT http://support.shopsite.com/KBase/questions/2240/ Product: ALLVersion: ALLPlatform: ALLI recently (April 2003) received an email from Authorize.net advising that I might have to make changes to my shopping cart in order for it to continue working ... ShopSite Support Fri, 14 Nov 2008 21:27:15 GMT http://support.shopsite.com/KBase/questions/2168/ Product: ShopSite SCVersion: ALLOS: ALLShopSite merchants using the Authorize.net gateway for real-time credit card processing have recently (May 2002) received notification from Authorize.net of ... ShopSite Support Fri, 14 Nov 2008 21:26:45 GMT http://support.shopsite.com/KBase/questions/2465/ Product: ALLVersion: ALLPlatform: ALLI am using an Authorize.net account with my ShopSite, and lately I have been receiving email from Authorize.net regarding the disabling of the WebLink method o ... ShopSite Support Fri, 14 Nov 2008 21:26:06 GMT http://support.shopsite.com/KBase/questions/2448/ Product: SCVersion: ALLPlatform: ALLWhen I try to buy something with a credit card with ShopSite set to use my Authorize.Net 3.0 account, I can't complete the order. Instead, I get an error s ... ShopSite Support Fri, 14 Nov 2008 21:25:59 GMT http://support.shopsite.com/KBase/questions/2426/ Product: SCVersion: 5.x,4.xPlatform: AllUsing Authorize.net as my CC processor, when I select an order and attempt the 'bill orders' feature I get the following error: I,invalid data.Why is this ... ShopSite Support Fri, 14 Nov 2008 21:25:53 GMT http://support.shopsite.com/KBase/questions/2513/ Product: ALL Version: ALL Platform: ALL I recently (August 2008) received an email from Authorize.net advising that they would be changing the Transaction IDs issued by their gateway to have a val ... ShopSite Support Fri, 14 Nov 2008 21:25:46 GMT http://support.shopsite.com/KBase/questions/2085/ Product: ShopSite SCVersion: 6.1 and greaterPlatform: ALLI received instructions from Cardservice International/Linkpoint when I signed up for their service, however it says to use port 1139 to co ... ShopSite Support Fri, 14 Nov 2008 21:25:11 GMT http://support.shopsite.com/KBase/questions/2277/ Product: SC Version: 4.x,5.xPlatform: ALLI would like to see Cardservice International ( http://www.cardservice.com/ ) added as a ShopSite payment processor. Is this possible?Solution ID: S ... ShopSite Support Fri, 14 Nov 2008 21:25:05 GMT http://support.shopsite.com/KBase/questions/2331/ Product: ShopSite SCVersion: 6.1 and 6.1.1OS: ALLI am using the Cardservice International/Linkpoint credit card processing gateway in my ShopSite v6.x store, and some customer are experiencing an ... ShopSite Support Fri, 14 Nov 2008 21:24:08 GMT http://support.shopsite.com/KBase/questions/2479/ Version: v6 and newerProduct: ALLPlatform: ALLWe are using LinkPoint/Cardservice International for our real-time credit card processor in ShopSite. Recently (approximately October 14th 2003) we re ... ShopSite Support Fri, 14 Nov 2008 21:23:54 GMT http://support.shopsite.com/KBase/questions/2494/ Version: v6 and newerProduct: ALLPlatform: ALLWe are using LinkPoint/Cardservice International for our real-time credit card processor in ShopSite. Recently (approximately November 18th 2004) we r ... ShopSite Support Fri, 14 Nov 2008 21:23:47 GMT http://support.shopsite.com/KBase/questions/2485/ Version: ALLProduct: ALLPlatform: ALLI have (or am considering) an account with a real-time credit card processing gateway called YourPay, is ShopSite compatible with this gateway?Solution ID: S54 ... ShopSite Support Fri, 14 Nov 2008 21:23:36 GMT http://support.shopsite.com/KBase/questions/2045/ A lot of international customers may be complaining about being rejected by CyberCash, although all of their information is correct. Solution ID: S03244CyberCash will only accept three characters ... ShopSite Support Fri, 14 Nov 2008 21:22:30 GMT http://support.shopsite.com/KBase/questions/2023/ The CyberCash settings in "Configure Process Options" in the back office do not match the values that can be found in the Merchant configuration of CyberCash.Solution ID: S03124These are the corre ... ShopSite Support Fri, 14 Nov 2008 21:22:19 GMT http://support.shopsite.com/KBase/questions/1982/ Product: SCVersion: 4.3, 5.xPlatform: ALLI'm trying to set up a new CyberCash account. When I try to process orders with a live credit card, I get an internal server error screen or else a cr ... ShopSite Support Fri, 14 Nov 2008 21:20:34 GMT http://support.shopsite.com/KBase/questions/2228/ Product: SC Version: 4.xPlatform: ALLWhy is the Bill Orders button no longer visible in the Orders section of my back office? Solution ID: S03859The Bill Orders button is only present i ... ShopSite Support Fri, 14 Nov 2008 21:19:03 GMT http://support.shopsite.com/KBase/questions/2333/ Product: SCVersion: 4.x, 5.0Platform: ALLMy orders seem to be processing correctly. However, when I try to bill them, I get the following:"Error Messages:NOT billed Reason: PostAuth: There is ... ShopSite Support Fri, 14 Nov 2008 21:18:37 GMT http://support.shopsite.com/KBase/questions/1963/ Product: ALL Version: 6.3 or greaterPlatform: ALLI have ShopSite version 6.3 or newer and I can't see the full credit card number in the ShopSite View Orders screen. Why is this, and can I change ... ShopSite Support Fri, 14 Nov 2008 21:16:04 GMT http://support.shopsite.com/KBase/questions/2195/ Product: ALLVersion: 6.x+Platform: ALLI have an existing CyberCash account, but I don't see CyberCash listed among the available credit card payment gateways in Commerce Setup -> Payment of my ... ShopSite Support Fri, 14 Nov 2008 21:15:50 GMT http://support.shopsite.com/KBase/questions/2341/ Product: SCVersion: 4.x, 5.0Platform: ALLI've set up a payment processing account (VeriSign, CyberCash, Authorize.Net or ClickPay) and I'm not able to process my credit card orders. Help!Sol ... ShopSite Support Fri, 14 Nov 2008 21:15:00 GMT http://support.shopsite.com/KBase/questions/2351/ Product: SCVersion: ALLPlatform: ALLI'd like to compare my payment processor records (ie: VeriSign, CyberCash, Authorize.Net, LinkPoint, etc) to my ShopSite orders by using the ShopSite order ... ShopSite Support Fri, 14 Nov 2008 21:14:44 GMT http://support.shopsite.com/KBase/questions/2350/ Product: SCVersion: 4.3 and earlierPlatform: ALLNote: Signio is now VeriSign Payment Services. The ShopSite 4.2 and 4.3 screens still use the Signio name. Pre-4.2 versions still use the Paymen ... ShopSite Support Fri, 14 Nov 2008 21:14:32 GMT http://support.shopsite.com/KBase/questions/2430/ Product: SCVersion: ALL Platform: ALLNote: ShopSite 4.2 and 4.3 screens refer to VeriSign as "Signio." Pre-4.2 screens refer to VeriSign as "PaymentNet." I've signed up for VeriSign Payment Servi ... ShopSite Support Fri, 14 Nov 2008 21:14:04 GMT http://support.shopsite.com/KBase/questions/2446/ Product: SCVersion: 5.0Platform: ALLI enabled one of the credit card processor accounts (VeriSign Payment Services, CyberCash, Authorize.Net, or ClickPay) for my store under the Commerce Setup ... ShopSite Support Fri, 14 Nov 2008 21:13:58 GMT http://support.shopsite.com/KBase/questions/2433/ Product: ShopSite SCVersion: AllOS: AllHow can I set up the ShopSite-integrated payment gateway options in such a way that when shoppers click on Finalize Order, I get the funds transferred/sett ... ShopSite Support Fri, 14 Nov 2008 21:13:49 GMT http://support.shopsite.com/KBase/questions/2461/ Product: SCVersion: 5.0 and 5.0.1Platform: AllWhy are the error details from VeriSign not showing up after the error text "Detailed error message:" even though in the ShopSite VeriSign/Signio sett ... ShopSite Support Fri, 14 Nov 2008 21:13:32 GMT http://support.shopsite.com/KBase/questions/2436/ Product: SCVersion: 5.0 or earlierPlatform: ALLNote: ShopSite 4.2 and 4.3 screens refer to VeriSign as "Signio." Pre-4.2 screens refer to VeriSign as "PaymentNet." I'm trying to setup a new ac ... ShopSite Support Fri, 14 Nov 2008 21:13:06 GMT http://support.shopsite.com/KBase/questions/2088/ No, ShopSite is not integrated with the PayPal Payflow Link payment method. ShopSite is, however, integrated with several other PayPal payment methods and gateways, including PayPal Payflow Pro, P ... ShopSite Support Thu, 13 Nov 2008 20:04:10 GMT