July 16, 2015 email from Authorize.net regarding 'Networking Change' (Akamai cloud services)
I received an email notification from Authorize.net stating that in June 2016 they would be switching their transaction processing URLs to connect through Akamai cloud network services. Does this affect my ShopSite? Is there anything that I need to do?
ShopSite has tested against Authorize.Net’s Phase 1 new transaction URLs that are already using the Akamai system and have not encountered any problems. We do not anticipate any issues when Authorize.net switches their current production URLs over in June 2016, and because they are moving over the existing URLs automatically, no changes will need to be made to ShopSite settings for that switchover to occur.
NOTE: While ShopSite doesn't have any restrictions on IP addresses, it is possible that your hosting provider only allows outgoing connections to specific IP addresses, so you would need to contact them to see if they have any such firewall restrictions and make sure the new Akamai servers are in their allowed list.
The 7/16/2015 email sent to merchants by Authorize.net is as follows:
Subject: Important Authorize.Net Networking Change
Your Payment Gateway ID: .........
Dear Authorize.Net Merchant:
At Authorize.Net, the reliability of our platform is our first priority.
Your business depends on our services, and we understand how important that
is. To that end, we are implementing a new networking solution that will
provide you with a superior level of processing reliability.
Please read this email thoroughly.
Akamai Network Technology
Over the coming months, Authorize.Net will be upgrading access to the
Internet connections that serve our data centers. Instead of allowing
direct connections, all Internet traffic will be routed through Akamai, a
third-party cloud network service that routes and delivers Internet
Using Akamai network technology will help decrease latency and improve
the reliability of our payment gateway. It will also help safeguard against
interruptions caused by issues beyond Authorize.Net's direct control, such
as Internet congestion, fiber cable cuts and other similar issues.
Additionally, come October, merchants connected to Akamai should no longer
be affected by planned downtimes.
Implementation Plan And Timeline
We are implementing Akamai's technology into our network in two phases.
Phase One (Now through June 2016) We have created three new URLs for
transaction processing that are hosted by Akamai. You can update your
website or payment solution to point to the new transaction URLs today,
which will provide you with the immediate benefits detailed above. Come
October, you should no longer be affected by planned downtimes.
Phase Two (June 2016) We will automatically direct all of our
existing transaction processing URLs to connect through Akamai in June of
2016. After this change, all transaction URLs will connect to Authorize.Net
IMPORTANT: To take advantage of the uptime benefits Akamai offers, we
recommend you proactively update your website or payment solution during
Phase One rather than waiting to be automatically updated during Phase Two.
Updating Your Solution
The new Akamai transaction URLs that are available now are:
Please contact your web developer or solution provider for assistance in
updating to one of these new Akamai URLs.
Firewall And IP Address Considerations
If you do not use a firewall or do not connect directly via an IP
address, then you can disregard this section. If you are unsure, please
contact your web developer or solution provider. Using Akamai technology, Authorize.Net's IP addresses will become dynamic
rather than static. If your website or payment solution uses a firewall
that has whitelisted Authorize.Net's IP address or connects to
Authorize.Net directly via an IP address, you will need to make additional
Firewall Considerations If your solution uses a firewall to filter
outbound connections, make sure that the firewall is set to permit outbound
traffic to flow to the Akamai cloud by configuring your outbound firewall
If you do not update your firewall ahead of June 2016, you will be unable
to process transactions after Phase Two is implemented.
IP Address Considerations If your solution connects to Authorize.Net
directly via an IP address, you will need to update it to connect by domain
name. Continuing to connect directly via an IP address is strongly
discouraged as you will not receive the benefits of routing through Akamai,
and you could suffer a loss of service if transactions are re-routed among
our various data centers.
Akamai is available for testing now in our sandbox environment. We
strongly encourage you to test your solution prior to making any production
change to ensure that you will not experience any disruptions to your
Thank you for your attention to this important email. We appreciate your
ongoing partnership and are excited to bring you the benefits and
reliability that this enhanced service provides.
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17th of July, 2015