When submitting/saving certain menus in the ShopSite backoffice I get an error message containing the text 'Forbidden', or '403 Forbidden' or 'An appropriate representation of the requested resource
_____ could not be found on this server'. What could be causing this, and what can I do?
1) You can ask your host to check the mod_security log file on their server to see which overzealous mod_security rule(s) are being triggered when you receive this message, and then they can whitelist this rule(s) for your particular site. Note that there could be multiple rules that are being triggered, or there could be additional rules that are triggered once the original problem rules are whitelisted. Make sure to ask your host to whitelist this rule for both your regular domain and your secure domain, as these are technically separate 'sites' in the webserver's configuration.
2) You can ask your host to disable mod_security on your site. This request will typically have to go a higher-level system admin who can implement this particular change. If this is what you ask your host to do, make sure you ask them to disable mod_security for both your regular domain and your secure domain, as these are technically separate 'sites' in the webserver's configuration.
Last Updated
19th of December, 2014