ShopSite Knowledgebase



Can't login to ShopSite backoffice after installing WordPress, Drupal, or other CMS software

Product: ALL
Version: ALL
Platform: ALL

After I installed WordPress, Drupal, or some other CMS (content management system) software on my site (or installed ShopSite on a site that already has WordPress, Drupal, or some other CMS software), I am not able to log in to my ShopSite backoffice admin and instead I see my custom 'page not found' error message. What causes this, and how can I fix it?



Many CMS systems such as WordPress and Drupal install a .htaccess file in the root of your site that contains various special apache webserver ReWrite rules. These ReWrite rules conflict with the .htaccess file used by ShopSite to password-protect the backoffice, and prevents the password protection from working properly. Adding the following line to the .htaccess file in the ShopSite CGI backoffice directory (usually called 'ss' or 'bo') should resolve this in most cases:

ErrorDocument 401 "Unauthorized

After adding this line to the beginning of the .htaccess file and saving the edits, you should get the regular login prompt again when you go to your ShopSite backoffice URL.


Related Articles

No related articles were found.

Attachments

No attachments were found.

Visitor Comments

Article Details

Last Updated
4th of August, 2009

Would you like to...

Print this page  Print this page

Email this page  Email this page

Post a comment  Post a comment

 Subscribe me

Subscribe me  Add to favorites

Remove Highlighting Remove Highlighting

Edit this Article

Quick Edit

Export to PDF


User Opinions



How would you rate this answer?




Thank you for rating this answer.

Continue