ShopSite Knowledgebase

Trouble returning to main store when using "Return to Shopping" after ordering from a product More Info page.

Product: SC + TX
Version: 5.x
Platform: ALL

This issue is seen through the following steps:

1) Customer is looking at a page with multiple products on it (page 1).
2) Customer clicks on a product picture or name and is taken to a More Info page (page 2).
3) Customer clicks the Order button and sees the order form.
4) Customer clicks continue shopping and is back at the More Info page (page 2).
5) Customer has no way back to page 1, except with multiple clicks of the Back button on their browser.

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Solution ID: S04008

There are several options to avoid this problem:
1. Include a main page link (ie: a URL link using HTML) in the store's header or footer. This may be added through Preferences > Page Header & Footer. The More Info pages may be configured to include this information through Preferences > More Info Pages.

2. Insert a main page link into the More Info page text under the Edit Product Info screen for the individual product.

3. Configure the "Return to Shopping" button to return to a specific URL rather than the last page visited. This may be changed under Commerce Setup > Order System.

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