ShopSite Knowledgebase

Internal Server Error when trying to Reset Image Attributes

Product: ALL
Version: 5.x and prior

Why do I get an 'Internal Server Error' or a 'Server 500 Error' when I select images from the List of Images and hit the Reset Image Attributes button?

Solution ID: S05452

This has been known to happen on some servers when image names (not including the filename extension like .jpg or .gif) are 30 characters or longer.

To resolve there are 3 solutions:

1) When selecting the images names prior to hitting the Reset Image Attributes button, do not select the images with these long names.

2) Rename the images to use shorter names.

3) *Preferred* Upgrade to ShopSite v6 (or request that your ShopSite reseller/hosting provider upgrade you) where this issue has been resolved.

Related Articles

No related articles were found.


No attachments were found.

Visitor Comments

Article Details

Last Updated
13th of November, 2008

Would you like to...

Print this page  Print this page

Email this page  Email this page

Post a comment  Post a comment

 Subscribe me

Subscribe me  Add to favorites

Remove Highlighting Remove Highlighting

Edit this Article

Quick Edit

Export to PDF

User Opinions

How would you rate this answer?

Thank you for rating this answer.