ShopSite Knowledgebase

Colons in Store Text -> Shipping cause Checkout screen (billing.cgi) to not load completely

Product: SC
Version: 4.x
Platform: ALL

If you enter a colon ":" into the Preferences > Store Text > Shipping, then the Checkout screen (billing.cgi) will not load completely in the shopping cart during an order attempt (when you click on the Checkout button in the Shopping Cart) and may result in a Server 500 script error and/or may create a core dump file.

In IE sometimes you will see the Checkout page partially load, up to the point the shipping information would be displayed, then all other fields and text will be missing.

In Netscape, you will usually see nothing on the screen or a Server 500 error message.

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Solution ID: S03692

The workaround is to remove colon characters from fields in Preferences -> Store Text -> Shipping.

This bug is fixed in ShopSite 5.0.

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