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There were 19 articles found in this category:

  1. questionBeginning May 31st, 2015, USPS rates for 'Priority Mail International' not available to Canada addresses
    Product: Manager and Pro Version: 12 sp1 r4 and earlier Platform: ALL I use real-time shipping rates from USPS in my ShopSite Manager or Pro store, and beginning the evening of May 31st, 2015 the "Priority Mail International" shipping rate is not available in the cart for my shoppers who select ...
  2. questionInternal Server Error when attempting to Checkout with Human Validation Feature enabled, submitting Reviews hangs if requiring CAPTCHA
    Product: ALL Version: 11 sp2x, 12, and 12 r1 Platform: ALL Following recent changes Google made to their ReCaptcha service, some ShopSite 11 sp2 (any sub-release older than 11 sp1 r5.4) and ShopSite 12 and 12 r1 stores using the Human Validation Images feature could experience an Internal Serve ...
  3. questionError "Could not parse the XML from UPS" when attempting to register the UPS shipping service
    Product: ShopSite Manager and Pro Version: ALL Platform: ALL Recently UPS changed the text in their license agreement returned during the registration process to include new characters that ShopSite did not process correctly. After this, all merchants using any version of ShopSite 11 sp2 r5x (t ...
  4. questionShopSite Pro 11 through 11 sp2 r4 Customer Registration sign in issue
    Product: ShopSite Pro Version: 11 through 11 sp2 r4 Platform: ALL An issue exists for ShopSite Pro v11x stores with Customer Registration enabled where, in certain circumstances, a shopper can login to a Customer Registration account using a valid email address but an invalid password. A regist ...
  5. questionNo USPS First Class Mail rates for products with 'First Class Package' container type as of January 22nd, 2012 (USPS changes)
    Product: ShopSite Manager and Pro Version: 9x, 10x, 11 through 11 sp1 r2.1 Platform: ALL On January 22nd, 2012 USPS made changes to their rate request servers that adversely affected the USPS integration in ShopSite (and many other applications that integrate with the same USPS APIs) for some pr ...
  6. questionpatches to resolve issues in ShopSite Pro 10 sp2 with users of Stone Edge Order Managerís ShopSite Real Time Inventory service
    Product: ShopSite Pro Version: 10 sp2x Platform: ALL Users of Stone Edge Order Manager's ShopSite Realtime Inventory service, which is initiated by the shopping cart via the Custom Inventory Tracking Add-on feature of ShopSite Pro, have noted that the service was not working with ShopSite 10 sp ...
  7. questionCan't get USPS international or First Class Mail rates in cart as of January 2nd, 2011 (USPS service names changed)
    Product: ShopSite Manager and Pro Version: 9 and 10x Platform: ALL On January 2nd, 2011 USPS made changes to their rate request servers that adversely affected the USPS integration in ShopSite (and many other applications that integrate with the same USPS APIs). ShopSite merchants using USPS shi ...
  8. questiongroup of patches fixes some problems with v10 sp2 r2 and earlier
    Product: ALL Version: v10 sp2 r2 Platform: Linux and FreeBSD I have ShopSite 10 sp2 r2 and am experiencing some technical problems, are there any patches or new releases available? Yes, a group of patches for ShopSite 10 sp2r2 is now available for Linux and FreeBSD (note that the latest 10 sp2 ...
  9. questiongroup of patches fixes some problems with v10 r7.1 and earlier
    Product: ALL Version: v10 r7.1 and earlier v10 revs Platform: ALL I have ShopSite v10 r7.1 or earlier and am experiencing some technical problems, are there any patches or new releases available? Yes, a group of patches for ShopSite v10 r7 is now available for Linux, FreeBSD, Solaris SPARC, and ...
  10. questiongroup of patches fixes some problems with v10 r7 and earlier
    The article has been updated successfully. Product: ALL Version: v10 r7 and earlier v10 revs Platform: ALL I have ShopSite v10 r7 or earlier and am experiencing some technical problems, are there any patches or new releases available? Yes, a group of patches for ShopSite v10 r7 is now avail ...
  11. questiongroup of patches fixes some problems with v10 r6 and earlier
    Product: ALL Version: v10 r6 and earlier v10 revs Platform: Linux, FreeBSD I have ShopSite v10 r6 or earlier hosted on a Linux or FreeBSD server and am experiencing some technical problems, are there any patches or new releases available? Yes, a group of patches for v10 r6 on Linux and FreeBSD ...
  12. questiongroup of patches fixes some problems with v8.1.2
    Product: ALL Version: v8.1.2 Platform: ALL I have ShopSite v8.1.2 and am experiencing some technical problems, are there any patches or new releases available? Solution ID: S5517 Yes, a group of patches for v8.1.2 is now available. If you have v8.1, v8.1.0, or v8.1.1, please upgrade to v8.1.2 be ...
  13. questionv6.2.1 Pro thankyou.cgi patch for 'phantom product' appearance
    PRODUCT: ShopSite PRO VERSION: 6.x PLATFORM: ALL I am using ShopSite Pro, and occasionally when viewing and/or downloading my orders I see an extra product in the order that does not figure into the order total, and was not in the email receipt. What is happening and what can I do? Solution ID: ...
  14. questionpatch to fix issues with Google Base/Froogle data feeds
    Product: ShopSite Manager and Pro Version: v8.3 and newer Platform: ALL I have ShopSite v8.3 or newer and am using the Google Base/Froogle/Google Product Search feature via the FTP connection method, and recently my feeds have been completely or partially rejected by Google Base. Are there any p ...
  15. questionObtaining, downloading, and applying ShopSite patches
    Product: ALL Version: ALL Platform: ALL A Tech Bulletin email or another ShopSite Knowledgebase solution has referred me to a patch that has been issued for my version of ShopSite to fix a problem I have been having. Where/how do I get the patch and where/how is it installed?Solution ID: S03704 ...
  16. questiongroup of patches fixes some problems with v8.2.1 (Linux, FreeBSD)
    Product: ALL Version: v8.2.1 Platform: Linux, FreeBSD I have ShopSite v8.2.1 and am experiencing some technical problems, are there any patches or new releases available?Solution ID: S5522 Yes, a group of patches for v8.2.1 is now available for the Linux and FreeBSD server platforms (v8.2 has no ...
  17. questionpatch fixes ordering from Search Results page issue in v7.1
    Product: Manager and Pro Version: v7.1x Platform: ALL I have ShopSite Pro v7.1, v7.1.0, v7.1.1, or v7.1.2 and I have experienced (or some shoppers have reported) problems ordering products from the Search Results screen on my store, seeing an error similar to this: ========================== Err ...
  18. questionpatches fix some issues with Gift Certificates in v7.1x
    Product: Pro Version: v7.1x Platform: ALL I have ShopSite Pro v7.1, v7.1.0, v7.1.1, or v7.1.2 and I have experienced some problems with the Gift Certificate feature, including certificates expiring when I have them set to never expire, and also the 'number of attempts' setting has no effect. Are ...
  19. questionv6.2.1 patch to prevent possibility of duplicate orders because of email problems
    PRODUCT: All OS: All VERSION: 6.2.1 Some shoppers are placing duplicate orders that can be caused by the shopper using an email address with an incorrect/non-existent email domain name (or possibly an error reaching your email SMTP server/host). In these cases the order is submitted to ShopSite ...