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Category » Install and Upgraderss button

There were 15 articles found in this category:

  1. questionWhy are buyers getting a "System Upgrade In Progress" screen when attempting to order in my store?
    Product: ALL Version: ALL Platform: ALL Why is the following screen displayed when people attempt to place orders in my store?: "System Upgrade In Progress Due to a system upgrade currently in progress, this function is not available at this time. Please try again in a few minutes. (Use your web ...
  2. questionNot all websites installed in IIS are listed in the website list when installing a new 6.3.0 or earlier store on Windows 2000
    Product: ALL Version: v6.0 through v6.3 Platform: Windows 2000 I am installing a new store or adding a new store to an existing ShopSite installation on a Windows 2000 server, but the site I am trying to install to is not listed in the list of sites in the ShopSite installer. What should I do to ...
  3. questionWhy am I receiving a "page cannot be found" error on my new install?
    Product: SC Version: 5.x and earlier Platform: ALL I completed an installation. When I try to access my ShopSite store, I get a "page cannot be found" browser error. How can I fix this?Solution ID: S04875 There are multiple situations that could produce this error. To troubleshoot: 1. Confirm th ...
  4. questionHow to obtain an authorization file (auth file).
    Product: ShopSite SC Version: ALL Platform: ALL How do I get an authorization file to set up a new store or change the information in my current store?Solution ID: S03718 If you are an end-user, you should contact your reseller to generate. You may need to include your store ID, your operating s ...
  5. questionNew install start.cgi error message: "The product type for <storeid> is incorrect."
    Product: ALL Version: ALL Platform: ALL Installation appears successful. However, when attempting to access the start.cgi, the following error is received: " Error verifying ~/.auth This store may not be authorized to run ShopSite software. Please contact the merchant or webmaster. Details: The ...
  6. questionHow can I upgrade my store's version? Service level (ie: Starter to Manager or Manager to Pro)?
    Product: ALL Version: ALL Platform: ALL I'd like to upgrade my store from Starter to Manager or Manager to Pro. I'd also like to upgrade to the latest release of ShopSite. What do I need to do?Solution ID: S04768 Details for upgrading both the service level and version of ShopSite are available ...
  7. questionInstall (wwwinstall.cgi) produces 'Out of Memory!' error when run
    Product: ALL Version: ALL Platform: ALL When wwwinstall.cgi is started the first message displayed is an 'Out of Memory!' error. Solution ID: S02407 If the store.auth file was not correctly copied so that the file is empty (zero bytes long) or otherwise corrupted, wwwinstall.cgi will attempt to ...
  8. questionUpgrade from Manager to Pro did not work
    "I put the auth file in the in the cgi-bin and run the wwwinstall.cgi. It said that it upgraded the databases but when I go into the backoffice I see that it still says Manager". This can also happen when upgrading from Starter to Manager, Starter to Pro, etc.Solution ID: S03053 If you're upgrad ...
  9. questionUpgrading a demo store to a production store
    I created a ShopSite store using a demo copy of the software. I just purchased the software, and now I'd like to upgrade the software without losing any of the data that I created.Solution ID: S02781 1. Make a full copy of the demo store's data directory. Example: $ cd /www $ cp ?R data data.bak ...
  10. questionError: Problem: Could not determine current working directory.
    When trying to run the wwwinstall.cgi file the following error message occurs: Error Problem: Could not determine current working directory. Solutions: 1. Ensure the web server has read/write/execute permissions in the install directory. 2. Ensure that all the directories above the install direc ...
  11. questionInternal Server error when running wwwinstall.cgi
    Internal Server Error when trying to execute wwwinstall.cgi Solution ID: S02408 Usually caused by permissions problems. Also can be caused by downloading an incorrect version of the software(according to the OS platform e.g. BSDI, Linux, Solaris, NT) or a corrupt download. Ensure that wwwinstall ...
  12. questionLocating your storeid and version of ShopSite / VERSION file / upgrading specific directories (ss, sc, data)
    Product: ShopSite SC and TX Version: 5.0 and earlier Platform: ALL How can I tell what my storeid is and what version of ShopSite my store is running? Is it possible to run an upgrade on specific directories?Solution ID: S03713 Details about your store's ID and version are posted at the bottom o ...
  13. questionrunning upgrade DIR_LOCK VERSION
    Product: ShopSite Sc Version: 4.x Platform: All When running an upgrade, web server may time out the upgrade and your browser just dies without giving any messages.Solution ID: S03936 When some one runs into this situation, they can re-run the wwwinstall.cgi and it will pick up where it left off ...
  14. questionWhat is the difference between the "Create a new ShopSite installation (with first store)" and "Add a store" when running wwwinstall.cgi?
    Product: SC Version: 5.0 Platform: Unix When I run the wwwinstall.cgi, I see I have two install options: New ShopSite - "Create a new ShopSite installation (with first store)" Existing ShopSite - "Add a store" What's the difference?Solution ID: S04920 If you have never installed ShopSite on your ...
  15. questionIs it possible to configure the URLs to the CGI directories when using the "Add a Store" option in the wwwinstall.cgi?
    Product: SC Version: 5.x, 6.x Platform: UNIX I have multiple stores running shared CGIs on my server. I'd like to use the "Add a Store" install option to preserve my patches when adding a new store. Is it possible to configure the new store's URL so that it's specific to the domain name of the s ...