- Why are buyers getting a "System Upgrade In Progress" screen when attempting to order in my store?
Product: ALL Version: ALL Platform: ALL Why is the following screen displayed when people attempt to place orders in my store?: "System Upgrade In Progress Due to a system upgrade currently in progress, this function is not available at this time. Please try again in a few minutes. (Use your web ...
- Not all websites installed in IIS are listed in the website list when installing a new 6.3.0 or earlier store on Windows 2000
Product: ALL Version: v6.0 through v6.3 Platform: Windows 2000 I am installing a new store or adding a new store to an existing ShopSite installation on a Windows 2000 server, but the site I am trying to install to is not listed in the list of sites in the ShopSite installer. What should I do to ...
- Why am I receiving a "page cannot be found" error on my new install?
Product: SC Version: 5.x and earlier Platform: ALL I completed an installation. When I try to access my ShopSite store, I get a "page cannot be found" browser error. How can I fix this?Solution ID: S04875 There are multiple situations that could produce this error. To troubleshoot: 1. Confirm th ...
- How to obtain an authorization file (auth file).
Product: ShopSite SC Version: ALL Platform: ALL How do I get an authorization file to set up a new store or change the information in my current store?Solution ID: S03718 If you are an end-user, you should contact your reseller to generate. You may need to include your store ID, your operating s ...
- New install start.cgi error message: "The product type for <storeid> is incorrect."
Product: ALL Version: ALL Platform: ALL Installation appears successful. However, when attempting to access the start.cgi, the following error is received: " Error verifying ~/.auth This store may not be authorized to run ShopSite software. Please contact the merchant or webmaster. Details: The ...
- How can I upgrade my store's version? Service level (ie: Starter to Manager or Manager to Pro)?
Product: ALL Version: ALL Platform: ALL I'd like to upgrade my store from Starter to Manager or Manager to Pro. I'd also like to upgrade to the latest release of ShopSite. What do I need to do?Solution ID: S04768 Details for upgrading both the service level and version of ShopSite are available ...
- Install (wwwinstall.cgi) produces 'Out of Memory!' error when run
Product: ALL Version: ALL Platform: ALL When wwwinstall.cgi is started the first message displayed is an 'Out of Memory!' error. Solution ID: S02407 If the store.auth file was not correctly copied so that the file is empty (zero bytes long) or otherwise corrupted, wwwinstall.cgi will attempt to ...
- Upgrade from Manager to Pro did not work
"I put the auth file in the in the cgi-bin and run the wwwinstall.cgi. It said that it upgraded the databases but when I go into the backoffice I see that it still says Manager". This can also happen when upgrading from Starter to Manager, Starter to Pro, etc.Solution ID: S03053 If you're upgrad ...
- Upgrading a demo store to a production store
I created a ShopSite store using a demo copy of the software. I just purchased the software, and now I'd like to upgrade the software without losing any of the data that I created.Solution ID: S02781 1. Make a full copy of the demo store's data directory. Example: $ cd /www $ cp ?R data data.bak ...
- Error: Problem: Could not determine current working directory.
When trying to run the wwwinstall.cgi file the following error message occurs: Error Problem: Could not determine current working directory. Solutions: 1. Ensure the web server has read/write/execute permissions in the install directory. 2. Ensure that all the directories above the install direc ...
- Internal Server error when running wwwinstall.cgi
Internal Server Error when trying to execute wwwinstall.cgi Solution ID: S02408 Usually caused by permissions problems. Also can be caused by downloading an incorrect version of the software(according to the OS platform e.g. BSDI, Linux, Solaris, NT) or a corrupt download. Ensure that wwwinstall ...
- Locating your storeid and version of ShopSite / VERSION file / upgrading specific directories (ss, sc, data)
Product: ShopSite SC and TX Version: 5.0 and earlier Platform: ALL How can I tell what my storeid is and what version of ShopSite my store is running? Is it possible to run an upgrade on specific directories?Solution ID: S03713 Details about your store's ID and version are posted at the bottom o ...
- running upgrade DIR_LOCK VERSION
Product: ShopSite Sc Version: 4.x Platform: All When running an upgrade, web server may time out the upgrade and your browser just dies without giving any messages.Solution ID: S03936 When some one runs into this situation, they can re-run the wwwinstall.cgi and it will pick up where it left off ...
- What is the difference between the "Create a new ShopSite installation (with first store)" and "Add a store" when running wwwinstall.cgi?
Product: SC Version: 5.0 Platform: Unix When I run the wwwinstall.cgi, I see I have two install options: New ShopSite - "Create a new ShopSite installation (with first store)" Existing ShopSite - "Add a store" What's the difference?Solution ID: S04920 If you have never installed ShopSite on your ...
- Is it possible to configure the URLs to the CGI directories when using the "Add a Store" option in the wwwinstall.cgi?
Product: SC Version: 5.x, 6.x Platform: UNIX I have multiple stores running shared CGIs on my server. I'd like to use the "Add a Store" install option to preserve my patches when adding a new store. Is it possible to configure the new store's URL so that it's specific to the domain name of the s ...