ShopSite Knowledgebase

Category » General

There were 325 articles found in this category:

81. If the global.aa file is not found, all CGIs produce a script error.
    Product: SC + TX Version: 4.3 Platform: ALL If the global.aa file (located in the ss directory) is not found, all ShopSite CGIs will produce a script error. As an example of an error received, the following may be displayed when attempting to access a CGI such as start.cgi: "Server Error This se ...
82. Image upload drops first character on file name, resulting in broken images. (Linux, FreeBSD, MAC)
    Product: SC + TX Version: 4.3 Platform: Linux, FreeBSD In certain platforms or when using a MAC, the first character on a file name is dropped during an image upload, resulting in broken images.Solution ID: S03991 This has been fixed in ShopSite 5.0. Any of these work-arounds will correct the pr ...
83. Installation error: "A locale must be chosen to continue."
    Product: TX + SC Version: 4.3x Platform: Unix During installation, the following error message is received: "A locale must be chosen to continue. If no locales appear in the list you must unzip a language pack in the install directory."Solution ID: S03959 The lpscipt-* file is missing from the i ...
84. Is it possible to allow the system administrator to configure the merchant's ftp directory access during install?
    Product: SC + TX Version: 5.x Platform: ALL I would like to be able to configure the merchant's ftp access to their ShopSite directories during the install. Is this possible?Solution ID: S04195 Permission to ShopSite files are intentionally restricted during the install, allowing individual host ...
85. Is it possible to recover data if a new install is run over an existing store?
    Product: SC + TX Version: ALL Platform: ALLSolution ID: S04119 The install overwrites all existing files. If a backup was created of the data directory, the old store may be restored following instructions in S02780. If a recent version of the products.db.bak and pages.db.bak, created through Ut ...
86. Merchant e-mail address change
    Product: ALL Version: ALL Platform: ALL If my e-mail address has changed, how do I change my merchant e-mail address in Shopsite ?Solution ID: S04305 To change the merchant e-mail address access the backoffice and go to Preferences-> Hosting Service and change the e-mail address in the 'merchant ...
87. Problem with thankyou.cgi while running Order API
    Product: ShopSite Version: 4.x and 5.0 Platform: All OS: All If merchant is using Order API ( Custom CGI), and buyer puts eight-bit characters (Example: 'u' with two dots on top of 'u') in the name field (possibly other fields as well), then the output of the Order API will be corrupted. This co ...
88. Problems downloading orders using SSL / https (orderhandler.cgi and database.cgi patches).
    Product: SC Version: 5.0 Platform: Unix I've enabled SSL to permit secure order download in ShopSite. However, I get a warning prompt when attempting to download my orders in 5.0.Solution ID: S04388 Two patches, orderhandler.cgi and database.cgi, are available at shopsite.com. When applied toget ...
89. problems with thank you screen / Error: 404 Object Not Found (Order API, custom CGI, thankyou.cgi)
    Product: SC Pro Version: 4.x, 5.0 Platform: ALL Problems are experienced when trying to finalize a purchase. For example, during the ordering process the items are displaying in the cart but are missing in the receipt and/or in the thank you screen. The buyer may also receive an error message "4 ...
90. Publishing stops updating the progress bar
    Product: SC Version: 5.x Pro Platform: Linux and Cobalt RAQ III While trying to Publish, ShopSite just stops. The progress bar/task bar gets part of the way or half-way across, and the screen stops updating. The screen says "done" at the bottom. If you go to Utilities -> Publish and disable the ...
91. Shipping Option "none" prevents order completion in the cart. Fails before the Thank You screen (thankyou.cgi) comes up.
    Product: ShopSite SC Version: 4.3 Platform: Linux, Irix, FreeBSD, Solaris-Sparc, Solaris-Intel An error message (ie: 500 Internal Server Error) is received at thankyou.cgi in stores where the shipping option under Commerce Setup > Shipping is set to "none".Solution ID: S03996 This has been corre ...
92. ShopSite adds my shipping tax to my shipping total in the order screens. Can this be changed?
    Product: ALL Version: ALL Platform: ALL ShopSite adds my shipping tax to my shipping total in the order screens (ie: in the cart screens such as order.cgi and in the Order screen - orderhandler.cgi). Is there a way to add shipping tax to the tax total rather than shipping total?Solution ID: S041 ...
93. store shows the price for each product twice
    Product: SC Version: 4.x Platform: All When buyer visits store to make a purchase, they see the same price listed twice for each product. Solution ID: S04017 In the BackOffice, the locale settings have an alternate currency option where the merchant can add to display prices in two currencies. I ...
94. Trouble returning to main store when using "Return to Shopping" after ordering from a product More Info page.
    Product: SC + TX Version: 5.x Platform: ALL This issue is seen through the following steps: 1) Customer is looking at a page with multiple products on it (page 1). 2) Customer clicks on a product picture or name and is taken to a More Info page (page 2). 3) Customer clicks the Order button and s ...
95. Trying to Make a Purchase (Add to Cart) or View the Cart Causes Server Error
    Product: Shopsite SC Version: Any Platform: Any (UNIX or NT) When the buyer tries to make a purchase (Add to Cart) or View the Cart, the buyer sees a Server Error on the screen. This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is ...
96. Unable to use [Enter] key for searching products or pages databases through the merchant screens (products.cgi).
    Product: SC + TX Version: 5.0.x Platform: ALL In previous releases of ShopSite, I was able to use the [Enter] key to display the same results as selecting "Search" when querying the databases through my backoffice Products screen. The [Enter] key is no longer an option in 5.0. When used, the sea ...
97. upload does not change the page content
    Product: ShopSite TX Version: 4.x Platform: All When you do the database upload, changes do not take effect, it still shows old data.Solution ID: S04016 There is a bug in ShopSite Tx, when decimal is used in the weight field it does not upload the data. It needs an integer as value in the weight ...
98. v5.0 dbextract.cgi patch
    what does the dbextract.cgi patch provide ?Solution ID: S04177 Fixes a download problem with Manager stores. Downloaded Pages (via the Utilities -> Database option) in a Manager store may not include the Page Name and some other fields.
99. v5.0 pages.cgi, products.cgi, wizard.cgi patch
    what do the pages.cgi , products.cgi, wizard.cgi patch provide ?Solution ID: S04179 Fixes a problem with displaying the page to the merchant in 'basic' mode. In Basic mode, when you go to 'Pages' you may not get a screen or you see a partial display of the ShopSite screen. This only occurs if yo ...
100. What does it mean when a solution indicates that an "enhancement request has been submitted?"
     Product: ALL Version: ALL Platform: ALL The ShopSite Solution for my issue indicates that an enhancement request has been submitted. What exactly does this mean?Solution ID: S04151 If you're looking for new ideas for working with ShopSite, visit the ShopSite Forums: http://support.shopsite.com/f ...