Extra carriage returns are creating problems when I download orders and manage externally.
Product: SC Pro Version: 5.0 Platform: Unix I recently upgraded my store to 5.0. However, when I use the Orders Database Download feature, additional carriage returns are showing up in the product fields, splitting one line (one order per line) over multiple lines. This makes it difficult to use ...
- Going to Payment Configuration Produces Server Error
Product: Shopsite SC Version: Any Platform: Any (UNIX or NT) As the ShopSite merchant, going to the Payment Configuration page in the back office (ss/payconfig.cgi) causes a Server Error to appear on the screen. Server Error This server has encountered an internal error which prevents it from fu ...
- How can I add a feature to ShopSite, including integration with a service or software, that isn't currently available?
Product: ALL Version: ALL Platform: ALL I would like to use a software or service with ShopSite that currently isn't available. How can I request that the feature be added?Solution ID: S04051 Order API, available in ShopSite Pro, is recommended as the fastest way to interface ShopSite Pro with o ...
- How can I install a new store and make sure it works before moving my old store? (installing demo auth with IP address)
Product: SC Version: ALL OS: ALL I would like to install a store and get it ready on a server other than the live server. Can I install ShopSite using the IP address of the new server and use it that way until I am ready to switch the domain name over?Solution ID: S04319 Yes, this is possible bu ...
- How do I locate a specific directory in my ShopSite setup?
Product: SC Version: 5.0 and earlier Platform: Unix I found a solution that suggests editing a file in a certain directory to resolve my issue. How do I locate the proper directory in my ShopSite setup?Solution ID: S04593 Sample directory structures are included in each version's install instruc ...
- How to downgrade store to the lower version
Product: ShopSite SC Version: All OS: All How someone can downgrade store to the lower version, if they run into problem after upgrade.Solution ID: S03960 First create an DIR_LOCK file in the stores data directory. This will prevent anyone from running cgi's while the downgrade is in process (me ...
- Is it possible to allow the system administrator to configure the merchant's ftp directory access during install?
Product: SC + TX Version: 5.x Platform: ALL I would like to be able to configure the merchant's ftp access to their ShopSite directories during the install. Is this possible?Solution ID: S04195 Permission to ShopSite files are intentionally restricted during the install, allowing individual host ...
- Is it possible to recover data if a new install is run over an existing store?
Product: SC + TX Version: ALL Platform: ALLSolution ID: S04119 The install overwrites all existing files. If a backup was created of the data directory, the old store may be restored following instructions in S02780. If a recent version of the products.db.bak and pages.db.bak, created through Ut ...
- Merchant e-mail address change
Product: ALL Version: ALL Platform: ALL If my e-mail address has changed, how do I change my merchant e-mail address in Shopsite ?Solution ID: S04305 To change the merchant e-mail address access the backoffice and go to Preferences-> Hosting Service and change the e-mail address in the 'merchant ...
- Problem with thankyou.cgi while running Order API
Product: ShopSite Version: 4.x and 5.0 Platform: All OS: All If merchant is using Order API ( Custom CGI), and buyer puts eight-bit characters (Example: 'u' with two dots on top of 'u') in the name field (possibly other fields as well), then the output of the Order API will be corrupted. This co ...
- Problems downloading orders using SSL / https (orderhandler.cgi and database.cgi patches).
Product: SC Version: 5.0 Platform: Unix I've enabled SSL to permit secure order download in ShopSite. However, I get a warning prompt when attempting to download my orders in 5.0.Solution ID: S04388 Two patches, orderhandler.cgi and database.cgi, are available at shopsite.com. When applied toget ...
- problems with thank you screen / Error: 404 Object Not Found (Order API, custom CGI, thankyou.cgi)
Product: SC Pro Version: 4.x, 5.0 Platform: ALL Problems are experienced when trying to finalize a purchase. For example, during the ordering process the items are displaying in the cart but are missing in the receipt and/or in the thank you screen. The buyer may also receive an error message "4 ...
- Publishing stops updating the progress bar
Product: SC Version: 5.x Pro Platform: Linux and Cobalt RAQ III While trying to Publish, ShopSite just stops. The progress bar/task bar gets part of the way or half-way across, and the screen stops updating. The screen says "done" at the bottom. If you go to Utilities -> Publish and disable the ...
- ShopSite adds my shipping tax to my shipping total in the order screens. Can this be changed?
Product: ALL Version: ALL Platform: ALL ShopSite adds my shipping tax to my shipping total in the order screens (ie: in the cart screens such as order.cgi and in the Order screen - orderhandler.cgi). Is there a way to add shipping tax to the tax total rather than shipping total?Solution ID: S041 ...
- store shows the price for each product twice
Product: ALL Version: ALL Platform: ALL When buyer visits store to make a purchase, they see the same price listed twice for each product. Solution ID: S04017 In the ShopSite backoffice admin, the locale settings have an alternate currency option where the merchant can add to display prices in t ...
- Trying to Make a Purchase (Add to Cart) or View the Cart Causes Server Error
Product: Shopsite SC Version: Any Platform: Any (UNIX or NT) When the buyer tries to make a purchase (Add to Cart) or View the Cart, the buyer sees a Server Error on the screen. This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is ...
- Unable to use [Enter] key for searching products or pages databases through the merchant screens (products.cgi).
Product: SC + TX Version: 5.0.x Platform: ALL In previous releases of ShopSite, I was able to use the [Enter] key to display the same results as selecting "Search" when querying the databases through my backoffice Products screen. The [Enter] key is no longer an option in 5.0. When used, the sea ...
- What does it mean when a solution indicates that an "enhancement request has been submitted?"
Product: ALL Version: ALL Platform: ALL The ShopSite Solution for my issue indicates that an enhancement request has been submitted. What exactly does this mean?Solution ID: S04151 If you're looking for new ideas for working with ShopSite, visit the ShopSite Forums: http://support.shopsite.com/f ...
- What is the custom-dump.pl file in my sc directory?
Product: ShopSite Pro Version: ALL Platform: ALL There's a script called "custom-dump.pl" in my sc directory. What is its use? Solution ID: S04045 A sample perl custom CGI called "custom-dump.pl" ships with ShopSite. During installation, it is placed in the sc directory. This CGI will display al ...
- What is the Difference Between Dynamic and Static Files
Product: ShopSite SC + TX Version: Any Platform: Any UNIX Platform (including Cobalt RAQ) Often there is mention of static versus dynamic versions of a ShopSite CGI executable file. What is the difference?Solution ID: S04240 Every UNIX program/executable can be thought of as static or dynamicall ...
