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There were 264 articles found in this category:

  1. questionCan the shopping cart buttons be copied to the top of the Shopping Cart screen?
    Product: SC Pro Version: 4.x, 5.0 Platform: ALL Can the shopping cart buttons (Continue Shopping, Recalculate, etc) be copied to the top of the Shopping Cart screen (order.cgi)? Solution ID: S02618 They cannot be copied to the very top of the shopping cart screen because the submit buttons have ...
  2. questionDisplaying Image ALT tag text while waiting for image to load in IE browser
    Product: ALL Version: ALL Platform: ALL Default browser settings for Netscape show the ALT tag text before the full image is loaded but IE does not. For those with a slow connection it may be useful to have the ALT tag text displayed while you wait for your browser to finish downloading the imag ...
  3. questionDownloading products, pages, orders in Microsoft's Internet Explorer - saving files on local machine
    Product: ALL Version: ALL Platform: ALL When attempting to download products, pages, or orders in Internet Explorer (IE), a prompt to download locally isn't received and the information is displayed in the browser instead.Solution ID: S03984 This can be caused by an Internet Explorer bug or sett ...
  4. questionEmail receipt errors after upgrade to ShopSite v6.2 or newer from prior versions
    Product: Starter, Manager, and Pro Version: 6.2 or newer OS: Windows My ShopSite on a Windows Server platform was just upgraded from a pre-6.2 version to ShopSite v6.2 or newer, and now when a shopper finalizes an order they get an error message regarding improper email configuration and/or neve ...
  5. questionError message "...xx tabs instead of the correct number of xx" when attempting to upload a pages or products database
    Product: Manager & Pro Version: ALL Platform: ALL When uploading a database (pages or products) to ShopSite that was created offline in a database or spreadsheet (such as Microsoft Excel or Corel QuattroPro) I receive an error message like the following and am not able to complete the upload: "T ...
  6. questionError message - "Can't find template! at dbapi.pl line xx" - unable to publish page or product changes
    Product: ALL Version: 5.x and earlier Platform: ALL When attempting to make changes to products or pages, an error message similar to the following is received and changes are not published: Generating Page [##:product]... (#800047) Function call compilation error: Can't find template! at dbapi. ...
  7. questionError with Shopping Basket
    Product: SC Version: 4.X and 5.X Platform: NT Error customer sees with NT ShopSite is this: Error copying new basket aa info file "e:webclientssavethemanateecgi-bindata/moreip/SSMSB979668749.1000" from "./basket_info.new" This can be caused if the file "./basket_info.new" does not exist, or if e ...
  8. questionExtra carriage returns are creating problems when I download orders and manage externally.
    Product: SC Pro Version: 5.0 Platform: Unix I recently upgraded my store to 5.0. However, when I use the Orders Database Download feature, additional carriage returns are showing up in the product fields, splitting one line (one order per line) over multiple lines. This makes it difficult to use ...
  9. questionGoing to Payment Configuration Produces Server Error
    Product: Shopsite SC Version: Any Platform: Any (UNIX or NT) As the ShopSite merchant, going to the Payment Configuration page in the back office (ss/payconfig.cgi) causes a Server Error to appear on the screen. Server Error This server has encountered an internal error which prevents it from fu ...
  10. questionHow can I add a feature to ShopSite, including integration with a service or software, that isn't currently available?
    Product: ALL Version: ALL Platform: ALL I would like to use a software or service with ShopSite that currently isn't available. How can I request that the feature be added?Solution ID: S04051 Order API, available in ShopSite Pro, is recommended as the fastest way to interface ShopSite Pro with o ...
  11. questionHow can I install a new store and make sure it works before moving my old store? (installing demo auth with IP address)
    Product: SC Version: ALL OS: ALL I would like to install a store and get it ready on a server other than the live server. Can I install ShopSite using the IP address of the new server and use it that way until I am ready to switch the domain name over?Solution ID: S04319 Yes, this is possible bu ...
  12. questionHow do I locate a specific directory in my ShopSite setup?
    Product: SC Version: 5.0 and earlier Platform: Unix I found a solution that suggests editing a file in a certain directory to resolve my issue. How do I locate the proper directory in my ShopSite setup?Solution ID: S04593 Sample directory structures are included in each version's install instruc ...
  13. questionHow to downgrade store to the lower version
    Product: ShopSite SC Version: All OS: All How someone can downgrade store to the lower version, if they run into problem after upgrade.Solution ID: S03960 First create an DIR_LOCK file in the stores data directory. This will prevent anyone from running cgi's while the downgrade is in process (me ...
  14. questionIs it possible to allow the system administrator to configure the merchant's ftp directory access during install?
    Product: SC + TX Version: 5.x Platform: ALL I would like to be able to configure the merchant's ftp access to their ShopSite directories during the install. Is this possible?Solution ID: S04195 Permission to ShopSite files are intentionally restricted during the install, allowing individual host ...
  15. questionIs it possible to recover data if a new install is run over an existing store?
    Product: SC + TX Version: ALL Platform: ALLSolution ID: S04119 The install overwrites all existing files. If a backup was created of the data directory, the old store may be restored following instructions in S02780. If a recent version of the products.db.bak and pages.db.bak, created through Ut ...
  16. questionMerchant e-mail address change
    Product: ALL Version: ALL Platform: ALL If my e-mail address has changed, how do I change my merchant e-mail address in Shopsite ?Solution ID: S04305 To change the merchant e-mail address access the backoffice and go to Preferences-> Hosting Service and change the e-mail address in the 'merchant ...
  17. questionProblem with thankyou.cgi while running Order API
    Product: ShopSite Version: 4.x and 5.0 Platform: All OS: All If merchant is using Order API ( Custom CGI), and buyer puts eight-bit characters (Example: 'u' with two dots on top of 'u') in the name field (possibly other fields as well), then the output of the Order API will be corrupted. This co ...
  18. questionProblems downloading orders using SSL / https (orderhandler.cgi and database.cgi patches).
    Product: SC Version: 5.0 Platform: Unix I've enabled SSL to permit secure order download in ShopSite. However, I get a warning prompt when attempting to download my orders in 5.0.Solution ID: S04388 Two patches, orderhandler.cgi and database.cgi, are available at shopsite.com. When applied toget ...
  19. questionproblems with thank you screen / Error: 404 Object Not Found (Order API, custom CGI, thankyou.cgi)
    Product: SC Pro Version: 4.x, 5.0 Platform: ALL Problems are experienced when trying to finalize a purchase. For example, during the ordering process the items are displaying in the cart but are missing in the receipt and/or in the thank you screen. The buyer may also receive an error message "4 ...
  20. questionShopSite adds my shipping tax to my shipping total in the order screens. Can this be changed?
    Product: ALL Version: ALL Platform: ALL ShopSite adds my shipping tax to my shipping total in the order screens (ie: in the cart screens such as order.cgi and in the Order screen - orderhandler.cgi). Is there a way to add shipping tax to the tax total rather than shipping total?Solution ID: S041 ...
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