Some CGIs work and others do not. How can I test form posting on my server? (get.cgi and post.cgi)
Product: SC Version: 5.0 and earlier Platform: Unix I'm having trouble running some ShopSite CGIs while others work without a problem. If I suspect it may be problems with form posting on my server. How can I confirm this?Solution ID: S05291 Form submittal is a widely accepted and standardized m ...
- The Reports program (stathandler.cgi) is very slow
Going to the ShopSite Reports tab (typically cgi-bin/ss/stathandler.cgi) is very slow.Solution ID: S04608 There are two log files in use: Web Server's access log, and a 'store log', which is in the data/stats subdirectory. Try 'emptying out' the store log directory by clicking on 'Clear Store Log'.
- Why am I getting a frame within a frame when I try to insert a master View Cart button in my store pages?
Product: SC Version: 5.0 and earlier Platform: ALL I'm building my store with frames. I've inserted a View Cart button in my external frame. However, when a buyer uses it and then uses Return to Shopping, they get a frame within a frame. What can I do to avoid this?Solution ID: S04637 The Contin ...
- Why are my totals wrong or blank and a Discount field added to the cart screens and e-mail receipts when I use the Surcharge feature?
Product: Pro Version: 5.0 and earlier Platform: ALL I'm using the Surcharge feature to calculate discounts. For example, under Commerce Setup > Order System (sbconfig.cgi), I've placed the following settings in the "Surcharge pull-down menus (optional)" field: Credit Card or Purchase Order; +0 W ...
- Why can't I search for a product with an apostrophe (') or other special characters in the title?
Product: SC + TX Version: 5.0.1 and earlier Platform: ALL "Bob's Book" is the name of one of my products. When using the search field in my ShopSite generated store pages, I try searching for: Bob's Book Bob's Bobs Book Bobs I get a message that says "No products for the search:". However, when ...
- Why do the Traffic numbers in the Reports section sometimes seem right and other times they're definitely wrong? How can I have Sales numbers if I don't have Traffic numbers?
Product: ALL Version: ALL Platform: ALL When checking the Reports section (stathandler.cgi), sometimes the information seems accurate and other times it doesn't. Sometimes I get Sales numbers when I don't have any Traffic numbers. How is that possible?Solution ID: S04811 Sales numbers and Traffi ...
- Why does my cart screen display the wrong information and not what I've selected through ShopSite?
Product: SC Version: 5.0 Platform: ALL I've set up my store through my ShopSite screens to process orders. However, when I place an order in the cart screens (order.cgi > billing.cgi > thankyou.cgi), I don't see the results I expect. Solution ID: S04898 ShopSite accesses multiple files to proces ...
- Why does my error_log have so many "script not found or unable to stat: /home/cgi-bin/sc/none" errors?
Product: SC Version: 5.0.x Platform: Unix I've found multiple entries in my store's error_log similar to: "[date time] [error] [client IP] script not found or unable to stat: /home/cgi-bin/sc/none " Is there a problem with my ShopSite configuration?Solution ID: S05311 In ShopSite 5.0.x, when no ...
- "File not available" error in Netscape
Product: SC + TX Version: 4.x, 5.0 Platform: ANY My site works fine from IE but there's a problem with Netscape. All pages I have created work as expected until I click to go to a ShopSite generated "order page." At that time, the message "File not available" appears. Solution ID: S04049 Check f ...
- Add to Cart and View Cart Buttons (Graphics) Are Not Displayed (Broken GIFs)
Product: ShopSite SC Version: 5.X Platform: UNIX (BSD) When the store is published, the "Add to Cart", and "View Cart" button graphics are NOT displayed. They appear as "broken GIFs" in the browser. The "Add to Cart" and "View Cart" links are working (i.e. clicking on the broken GIF does add the ...
- Attempting to Search on Product Causes Server Error
Product: Shopsite SC Version: 4.x and 5.X Platform: Cobalt RAQ (Linux) When trying to do a search for a product that you know exists, ShopSite responds with: Search Error (500) Internal Server Error When you search for a product that doesn't exist in their store, you get a valid response. Soluti ...
- Can I change Publish functionality if I Edit/Reset Image Attributes so that all of the store's pages aren't regenerated?
Product: ALL Version: ALL Platform: ALL All of a store's pages are regenerated during a Publish when using the Edit or Reset Image Attributes feature. In a large store with many pages, the publish lag may be an issue if you're trying to make multiple edits and then view each small change directl ...
- Can I customize/change/modify cgi's/ any .cgi
Product: ShopSite SC Version: All Platform: All Can I customize the cgi's? For example, thankyou.cgi, order.cgi, orderhandler.cgi, pages.cgi.Solution ID: S04106 There are no capabilities of customizing ShopSite cgi's. Option: If you have ShopSite SC Pro, receipts and finished order information c ...
- Can the shopping cart buttons be copied to the top of the Shopping Cart screen?
Product: SC Pro Version: 4.x, 5.0 Platform: ALL Can the shopping cart buttons (Continue Shopping, Recalculate, etc) be copied to the top of the Shopping Cart screen (order.cgi)? Solution ID: S02618 They cannot be copied to the very top of the shopping cart screen because the submit buttons have ...
- Displaying Image ALT tag text while waiting for image to load in IE browser
Product: ALL Version: ALL Platform: ALL Default browser settings for Netscape show the ALT tag text before the full image is loaded but IE does not. For those with a slow connection it may be useful to have the ALT tag text displayed while you wait for your browser to finish downloading the imag ...
- Downloading products, pages, orders in Microsoft's Internet Explorer - saving files on local machine
Product: ALL Version: ALL Platform: ALL When attempting to download products, pages, or orders in Internet Explorer (IE), a prompt to download locally isn't received and the information is displayed in the browser instead.Solution ID: S03984 This can be caused by an Internet Explorer bug or sett ...
- Email receipt errors after upgrade to ShopSite v6.2 or newer from prior versions
Product: Starter, Manager, and Pro Version: 6.2 or newer OS: Windows My ShopSite on a Windows Server platform was just upgraded from a pre-6.2 version to ShopSite v6.2 or newer, and now when a shopper finalizes an order they get an error message regarding improper email configuration and/or neve ...
- Error message "...xx tabs instead of the correct number of xx" when attempting to upload a pages or products database
Product: Manager & Pro Version: ALL Platform: ALL When uploading a database (pages or products) to ShopSite that was created offline in a database or spreadsheet (such as Microsoft Excel or Corel QuattroPro) I receive an error message like the following and am not able to complete the upload: "T ...
- Error message - "Can't find template! at dbapi.pl line xx" - unable to publish page or product changes
Product: ALL Version: 5.x and earlier Platform: ALL When attempting to make changes to products or pages, an error message similar to the following is received and changes are not published: Generating Page [##:product]... (#800047) Function call compilation error: Can't find template! at dbapi. ...
- Error with Shopping Basket
Product: SC Version: 4.X and 5.X Platform: NT Error customer sees with NT ShopSite is this: Error copying new basket aa info file "e:webclientssavethemanateecgi-bindata/moreip/SSMSB979668749.1000" from "./basket_info.new" This can be caused if the file "./basket_info.new" does not exist, or if e ...
