ShopSite Knowledgebase

Category » General

There were 325 articles found in this category:

61. Add to Cart and View Cart Buttons (Graphics) Are Not Displayed (Broken GIFs)
    Product: ShopSite SC Version: 5.X Platform: UNIX (BSD) When the store is published, the "Add to Cart", and "View Cart" button graphics are NOT displayed. They appear as "broken GIFs" in the browser. The "Add to Cart" and "View Cart" links are working (i.e. clicking on the broken GIF does add the ...
62. Attempting to Search on Product Causes Server Error
    Product: Shopsite SC Version: 4.x and 5.X Platform: Cobalt RAQ (Linux) When trying to do a search for a product that you know exists, ShopSite responds with: Search Error (500) Internal Server Error When you search for a product that doesn't exist in their store, you get a valid response. Soluti ...
63. Can I change Publish functionality if I Edit/Reset Image Attributes so that all of the store's pages aren't regenerated?
    Product: SC + TX Version: 4.3 Platform: ALL All of a store's pages are regenerated during a Publish when using the Edit or Reset Image Attributes feature. In a large store with many pages, the publish lag may be an issue if you're trying to make multiple edits and then view each small change dir ...
64. Can I customize/change/modify cgi's/ any .cgi
    Product: ShopSite SC Version: All Platform: All Can I customize the cgi's? For example, thankyou.cgi, order.cgi, orderhandler.cgi, pages.cgi.Solution ID: S04106 There are no capabilities of customizing ShopSite cgi's. Option: If you have ShopSite SC Pro, receipts and finished order information c ...
65. Can the shopping cart buttons be copied to the top of the Shopping Cart screen?
    Product: SC Pro Version: 4.x, 5.0 Platform: ALL Can the shopping cart buttons (Continue Shopping, Recalculate, etc) be copied to the top of the Shopping Cart screen (order.cgi)? Solution ID: S02618 They cannot be copied to the very top of the shopping cart screen because the submit buttons have ...
66. Can't login to a new Shopsite 4.3 store on NT/Win2000
    When Shopsite is installed on an NT Server, the merchant is unable to log in at the start.cgi prompt even though the username and password is correct, it will not accept - and gives an invalid username and password error.Solution ID: S04147 when setting upthe user account on the NT/win2000 Serve ...
67. Displaying Image ALT tag text while waiting for image to load in IE browser
    Product: SC + TX Version: 4.x Platform: ALL Default browser settings for Netscape show the ALT tag text before the full image is loaded but IE does not. For those with a slow connection it may be useful to have the ALT tag text displayed while you wait for your browser to finish downloading the ...
68. Downloading products, pages, orders in Microsoft's Internet Explorer - saving files on local machine
    Product: ALL Version: ALL Platform: ALL When attempting to download products, pages, or orders in Internet Explorer (IE), a prompt to download locally isn't received and the information is displayed in the browser instead.Solution ID: S03984 This can be caused by an Internet Explorer bug or sett ...
69. Email receipt errors after upgrade to ShopSite v6.2 or newer from prior versions
    Product: Starter, Manager, and Pro Version: 6.2 or newer OS: Windows My ShopSite on a Windows Server platform was just upgraded from a pre-6.2 version to ShopSite v6.2 or newer, and now when a shopper finalizes an order they get an error message regarding improper email configuration and/or neve ...
70. Error message "...xx tabs instead of the correct number of xx" when attempting to upload a pages or products database
    Product: Manager & Pro Version: ALL Platform: ALL When uploading a database (pages or products) to ShopSite that was created offline in a database or spreadsheet (such as Microsoft Excel or Corel QuattroPro) I receive an error message like the following and am not able to complete the upload: "T ...
71. Error message - "Can't find template! at dbapi.pl line xx" - unable to publish page or product changes
    Product: ALL Version: 5.x and earlier Platform: ALL When attempting to make changes to products or pages, an error message similar to the following is received and changes are not published: Generating Page [##:product]... (#800047) Function call compilation error: Can't find template! at dbapi. ...
72. Error with Shopping Basket
    Product: SC Version: 4.X and 5.X Platform: NT Error customer sees with NT ShopSite is this: Error copying new basket aa info file "e:webclientssavethemanateecgi-bindata/moreip/SSMSB979668749.1000" from "./basket_info.new" This can be caused if the file "./basket_info.new" does not exist, or if e ...
73. Extra carriage returns are creating problems when I download orders and manage externally.
    Product: SC Pro Version: 5.0 Platform: Unix I recently upgraded my store to 5.0. However, when I use the Orders Database Download feature, additional carriage returns are showing up in the product fields, splitting one line (one order per line) over multiple lines. This makes it difficult to use ...
74. Going to Payment Configuration Produces Server Error
    Product: Shopsite SC Version: Any Platform: Any (UNIX or NT) As the ShopSite merchant, going to the Payment Configuration page in the back office (ss/payconfig.cgi) causes a Server Error to appear on the screen. Server Error This server has encountered an internal error which prevents it from fu ...
75. How can I add a feature to ShopSite, including integration with a service or software, that isn't currently available?
    Product: ALL Version: ALL Platform: ALL I would like to use a software or service with ShopSite that currently isn't available. How can I request that the feature be added?Solution ID: S04051 Order API, available in ShopSite Pro, is recommended as the fastest way to interface ShopSite Pro with o ...
76. How can I install a new store and make sure it works before moving my old store? (installing demo auth with IP address)
    Product: SC Version: ALL OS: ALL I would like to install a store and get it ready on a server other than the live server. Can I install ShopSite using the IP address of the new server and use it that way until I am ready to switch the domain name over?Solution ID: S04319 Yes, this is possible bu ...
77. How can I view the product item numbers assigned by ShopSite ? (list-inums.pl)
    Product: SC + TX Version: 3.x through 5.x Platform: ALL When creating new products in ShopSite, each product is given an item number assigned by ShopSite. The item numbers isn't a displayed field in the ShopSite Product screens (product.cgi). How can I view the numbers? Is it possible to get a r ...
78. How do I locate a specific directory in my ShopSite setup?
    Product: SC Version: 5.0 and earlier Platform: Unix I found a solution that suggests editing a file in a certain directory to resolve my issue. How do I locate the proper directory in my ShopSite setup?Solution ID: S04593 Sample directory structures are included in each version's install instruc ...
79. How to downgrade store to the lower version
    Product: ShopSite SC Version: All OS: All How someone can downgrade store to the lower version, if they run into problem after upgrade.Solution ID: S03960 First create an DIR_LOCK file in the stores data directory. This will prevent anyone from running cgi's while the downgrade is in process (me ...
80. How to reset product item number to zero
    Version : 4.x Platform : All OS: Any If customer wants to reset the product item number to zero after deleting the products database and before uploading the new database.Solution ID: S04000 The easiest way is after downloading the products database go to databasemaintance and empty the database ...