ShopSite Knowledgebase

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There were 325 articles found in this category:

21. Broken images for Add to Cart buttons on Search Results pages
    Product: ShopSite Pro Version: v7.x Platform: ALL I have a ShopSite Pro v7.x store and am using the ShopSite Search feature to allow shoppers to search for products in my store. On the search results pages some or all of the products have a broken image for the Add to Cart button, what Can I do ...
22. Can't download orders in QuickBooks .iif format in ShopSite v8.3
    Product: Manager and Pro Version: v8.3 Platform: Linux, FreeBSD I have ShopSite v8.3 and when I try to download my orders in QuickBooks .iif format the resulting download file is either blank, or only contains orders from prior to the v8.3 upgrade. Is there a resolution for this? Solution ID: S5 ...
23. Can't see credit card numbers when using the View Orders function on some orders in v6.3
    Product: ALL Version: 6.3.0 and 6.3.1 Platform: ALL I am using Manual processing mode to take orders, so I should be seeing the credit card number when I View the order in the ShopSite Orders section, but for a few orders the credit card number is blank. How can I see the cc numbers for these or ...
24. Cannot download orders after upgrade to ShopSite v6.3 (incomplete Order Download screen)
    Product: ShopSite Pro and Manager Version: 6.3 Platform: ALL After the upgrade to ShopSite v6.3 I can no longer download my orders via the Download Orders functionality, the screen when I click the Download Orders button is incomplete or blank, so there are no buttons to click to initiate the do ...
25. Clicking Checkout displays 'Invalid Payment Type' or 'bad value for paytype'
    Product: ShopSite SC Version: 6.0 through 6.1.1 OS: UNIX OS's (Linux, Solaris, FreeBSD, BSDi, IRIX) Some of my shoppers get an 'Invalid Payment Type' or 'bad value for paytype' error message at the bottom of the checkout screen when when they are trying to checkout, and they can't complete their ...
26. coupon amount not being deducted from taxable amount
    Product: Pro Version: v7.1.1 Platform: ALL I have ShopSite Pro v7.1, v7.1.0, or v7.1.1 and when a shopper who is being charged tax uses a coupon in their order, the tax is based on the amount before the coupon discount instead of after the coupon discount is taken, is there a solution? Solution ...
27. Custom Checkout Fields and values not showing up on thankyou receipt
    Product: ShopSite Pro Version: 6.3 Platform: ALL I am using the 'Custom Checkout Fields' feature of ShopSite Pro in my ShopSite Pro v6.3 store. Everything is working, except that I have checked the checkbox in the settings for the field(s) (found in Commerce Setup -> Order System) to display the ...
28. decimal value of Quantity Pricing price not preserved if using a ShopSite locale that uses a comma for the decimal separator (en-EU)
    Product: ShopSite Pro Version: 6.3 Platform: ALL I am using ShopSite Pro v6.3 with the locale set to a locale such as en-EU that uses the comma (,) for the decimal separator, rather than the period (.), and when I try to use the new v6.3 Quantity Pricing feature, the part of the price following ...
29. Digital Download, download stopping before complete file downloaded
    Product: ShopSite Pro Version: 6.x or greater Platform: ALL I am using the Digital Download feature in ShopSite Pro v6.x or greater to sell some large digital files. When someone with a slow internet connection (28.8K modem, etc) purchases one of these items then tries to download it by clicking ...
30. empty or blank Search Results pages, or some results pages with too few products
    Product: ShopSite Pro Version: 6.x, 7.x, 8.x Platform: ALL When I search for a search term and get back multiple search results pages, some of those pages may be empty or have very few product hits on them. Why is this happening?Solution ID: S5471 This issue is caused by products that are being ...
31. Froogle feed not working in ShopSite Pro v8.2.1 (for stores with many products)
    Product: ShopSite Pro Version: v8.2.1x Platform: ALL I have the ShopSite v8.2.1 or v8.2.1.1, and am having a problem submitting my products to Froogle / Google Base via the new Froogle feature in this version. Is there anything I can do?Solution ID: S5521 If you have encountered an error such as ...
32. How can I allow my tax exempt customers to place orders without tax charges?
    Product: ALL Platform: ALL Version: ALL How can I allow tax exempt entities to place orders without charging them sales tax? Solution ID: S5496 In ShopSite Pro and Manager versions 6.0 and newer, or ShopSite Starter v8.1 or newer with the Tax by Zip feature (in Commerce Setup -> Sales Tax cho ...
33. How can I customize my shopping cart pages? (order.cgi > billing.cgi > thankyou.cgi)
    Product: SC Version: 5.0 and earlier Platform: ALL I'd like to change the style and look of my shopping cart. What are my options? Solution ID: S04741 Solution ID: S04741 Depending on your version of ShopSite (Lite vs. Mgr. vs. Pro - see solution S04125), the Cart pages may be customized primari ...
34. How can I maintain my OrderAnywhere Links when I move my ShopSite store to a new server?
    Product: SC + TX Version: 3.x through 5.x Platform: ALL I'm moving my ShopSite store to another server. Can I maintain my OrderAnywhere links?Solution ID: S05301 An updated link to the online help for moving a store is available in solution S02780. Per those instructions, if you have commandline ...
35. How does ShopSite handle Reports?
    Can you explain how ShopSite collects Sales and Traffic statistics to display in the Reports section of ShopSite?Solution ID: S04675 Sales stats are logged in istats.[ordernum].new files after a sale is completes. Traffic stats are initially kept by the webserver in the webserver's access_log. W ...
36. How does the Associate feature track what the buyer purchases and then properly credit the Associate?
    Product: Pro Version: 5.x Platform: ALL Explanation of the Associates feature of ShopSite Pro.Solution ID: S05389 The Associate URL contains the URL to the ref.cgi (in the SC directory) with the storeid and name of the Associate as parameters. When a shopper clicks on the link and goes to ref.cg ...
37. In my data directory, why do I have a LOT of files in my ip and moreip subdirectories, some of them MANY days old? (.lastcleaned)
    Product: SC Version: ALL Platform: ALL I was looking through my ShopSite files. In the ip and moreip subdirectories of my data directory, I notice many files with old date stamps. Should there be so many old files in there?Solution ID: S04625 The individual shopping cart files of incomplete orde ...
38. Internal Server Error from thankyou.cgi when trying to Finalize an order
    Product: SC Pro Version: 5.0 and 5.0.1 Platform: UNIX Why am I getting a Server 500 internal server error from the thankyou.cgi screen when trying to place an order? The order doesn't go through but the Quantity is decremented when I go to 'Edit Product Info' in the ShopSite backoffice for the p ...
39. Is it possible to delete fields in the shopping cart screens?
    Product: SC Version: 5.0 and earlier Platform: ALL Customer would like to eliminate a the country code (for example) field from the order form.Solution ID: S04605 The only fields in the order form that can be removed are fields used for the Generic Payment Option payment types. All other fields ...
40. Is it possible to link the product search results directly to the More Info page?
    Product: SC + TX Version: ALL Platform: ALL I'd like my customers to be able to use a link from the search results page that takes them directly to the More Info Page for a particular product. Right now it brings them to a page that includes the product (among other products). Is this possible w ...