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There were 264 articles found in this category:

  1. questionTIP: How do I skip the ShopSite Wizard?
    Product: ALL Version: ALL Platform: ALL I'm an experienced ShopSite developer and I don't want to go through the ShopSite wizard. How can I skip it?Solution ID: S03180 From the first screen of the ShopSite Setup Wizard, you can click on the 'ShopSite' logo/tab in the top left corner of the scree ...
  2. questionCan additional META tags be added to ShopSite pages, besides 'Description' and 'Keywords'?
    Product: ALL Version: ALL OS: ALL Can additional META tags be added to ShopSite pages, besides 'Description' and 'Keywords'?Solution ID: S02825 Adding additional information to the the ShopSite-generated pages in the HEAD section using the default page templates is not a current ShopSite feature ...
  3. questionCan't login to ShopSite backoffice after installing WordPress, Drupal, or other CMS software
    Product: ALL Version: ALL Platform: ALL After I installed WordPress, Drupal, or some other CMS (content management system) software on my site (or installed ShopSite on a site that already has WordPress, Drupal, or some other CMS software), I am not able to log in to my ShopSite backoffice admin ...
  4. questionPage links point to the wrong directory when the store is regenerated.
    Product: ALL Version: ALL Platform: ALL When pages are created through ShopSite, the links created through the selections under Pages > Edit Page Layout > "Link Location" point to the wrong directory. A "Not Found" error is received when the links are used.Solution ID: S04096 ShopSite gene ...
  5. questionHow does the ShopSite backoffice password protection work? (.htaccess, .htpasswd)
    Product: ALL Version: ALL Platform: ALL How does ShopSite backoffice password protection work?Solution ID: S03971 If you are using htaccess/htpassword (Apache webserver on Linux/UNIX servers) this is how htaccess/htpassword works . The .htaccess file in the backoffice directory contains informat ...
  6. questionHow do I remove one of the two store URLs in the buyer email receipt?
    Product: ALL Version: ALL Platform: ALL At the bottom of the buyer receipt screen is two URLs for my store. How do I remove one?Solution ID: S04073 The "Store URL:" text field under Preferences > Store Text > Receipts is intended for a text entry. "Store URL:" is the default text, but you ...
  7. questionHow do I change the hardcoded URL under Images?
    Product: ALL Version: ALL Platform: ALL How can I change the hardcoded image URL that may be viewed under Images > Edit Image Attributes?Solution ID: S04138 This URL is generated from the store.auth file. To change, you will need to replace the store.auth file with one that contains the new U ...
  8. questionsetting up 'hosts' file to access new server via domain name before DNS changes
    Product: ALL Version: ALL Platform: ALL I am setting up a new site or moving an existing site to a new server, and I would like to test the new site before the DNS is setup to point my domain name to this new server. How can I do this? Solution ID: S5485 Some new sites can be accessed via IP add ...
  9. questionIs there a way to retrieve deleted orders?
    Product: ALL Version: ALL Platform: ALL I accidentally deleted a new order or an order from which I had not gotten all of the information that I needed. Is there a way to retrieve this order? Solution ID: S03931 It may be possible to recover recently placed ShopSite orders that were accidentally ...
  10. questionshopping cart error message "UPS OnLine Tool unavailable"
    Product: ShopSite Manager and Pro Version: v6.0 through v8.0.1 Platform: ALL I have a ShopSite store version 8.0.1 or older set up to use the real-time shipping rates provided by UPS which was working but now shoppers get a message in the shopping cart similar to: "UPS Message: UPS OnLine Tool u ...
  11. questionCan I set up shipping by flat percent base?
    Product: ALL Version: ALL Platform: ALL I want to charge shipping as a straight percentage of the order total. Is there a way to do this with ShopSite? Solution ID: S04188 ShopSite Manager and Starter merchants can approximate a percentage based shipping schedule using the Shipping by Currency m ...
  12. questionCan the Quantity, Name, SKU, or Price fields be removed from the shopping cart screens?
    Product: ALL Version: ALL Platform: ALL Can I keep any of these fields from being displayed in the shopping cart, checkout and thankyou screens?Solution ID: S04067 Yes, in ShopSite Manager and Pro it is possible to remove and re-arrange the columns that appear for the list of products in the sho ...
  13. questionCGI Timeout error when trying to publish store with multiple products.
    Product: Manager and Pro Version: ALL Platform: Windows 2000/2003 I have many products in my store. When I try to publish, I get an error similar to this one for an Windows 2000/2003 store: "HTTP/1.1 502 Gateway Error Server: Microsoft-IIS/5.0 Date: Wed, 25 Apr 2001 17:33:16 GMT Connection: clos ...
  14. questionIs it possible to upload order and statistic information in ShopSite? What will still be available if I move my store?
    Product: ALL Version: ALL Platform: ALL Is it possible to download statistic information? Can I upload orders or statistics into ShopSite? How can I keep this information if I move stores?Solution ID: S04955 Information under Reports (stathandler.cgi) can't be uploaded or downloaded from an exis ...
  15. questionForbidden Error when adding products, pages, or installing Manager, Pro, and Starter forbidden front page post microsoft limit htaccess add page product install
    Initial back office pages come up but when you click a button to perform an action such as add a page or product, or accept the license agreement, a "Forbidden Error" is displayed. Solution ID: S02409 If the CGI is prevented from "POSTing" (passing data) to another CGI, ShopSite (and many other ...
  16. questionCan ShopSite Reports read webserver traffic logs in gzip (or other compression method) format?
    Product: Manager and Pro Version: ALL OS: ALL My webserver access logs are gzip'd (or compressed or archived with some other compression method) on the server to conserve diskspace. Can ShopSite read these .gz files to get my traffic Reports?Solution ID: S05433 Yes, but it requires manually modi ...
  17. questionPlacing new Pro .auth file in store's data directory didn't upgrade store from Manager or Starter
    Product: SC Version: ALL Platform: ALL I was told that placing a new Pro store.auth key into my store's data directory would make my store a Pro, why is that not happening? Solution ID: S05427 1. Did you rename the new store.auth file to [storeid].auth over the [storeid].auth that was already in ...
  18. questionWhat features are available in Starter vs. Manager vs. Pro? What about the different releases?
    Product: ALL Version: ALL Platform: ALLSolution ID: S04125 A listing of the different features available in each product (ie: Starter vs. Manager vs. Pro) is posted on the ShopSite website at: http://www.shopsite.com/scchecklist.html Details on enhancements and new features in the different rele ...
  19. questiona LOT of pull-down menus per product may cause last part of menu selections to appear as garbage in View Orders
    Product: ALL Version: 6.3 Platform: ALL If I have a product that has a lot of menu selections, I sometimes see garbage at the end of the menu selections field when looking at the order in the 'View Orders' screen or in the Order Download file. How can I resolve this? Solution ID: S5478 A patch h ...
  20. questionAdd or Edit screens for Pages and Products loads really really slow
    Version: 7.x Product: ALL Platform: ALL I have ShopSite v7 and whenever I go to edit or add a page or product, it takes a really long time to load the add/edit screen (or in some cases it takes so long it seems like it freezes the browser). Is there anything that can be done to speed this up? So ...
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