shopping cart error message "UPS OnLine Tool unavailable"
Product: ShopSite Manager and Pro Version: v6.0 through v8.0.1 Platform: ALL I have a ShopSite store version 8.0.1 or older set up to use the real-time shipping rates provided by UPS which was working but now shoppers get a message in the shopping cart similar to: "UPS Message: UPS OnLine Tool u ...
- Can I set up shipping by flat percent base?
Product: ALL Version: ALL Platform: ALL I want to charge shipping as a straight percentage of the order total. Is there a way to do this with ShopSite? Solution ID: S04188 ShopSite Manager and Starter merchants can approximate a percentage based shipping schedule using the Shipping by Currency m ...
- Can the Quantity, Name, SKU, or Price fields be removed from the shopping cart screens?
Product: ALL Version: ALL Platform: ALL Can I keep any of these fields from being displayed in the shopping cart, checkout and thankyou screens?Solution ID: S04067 Yes, in ShopSite Manager and Pro it is possible to remove and re-arrange the columns that appear for the list of products in the sho ...
- CGI Timeout error when trying to publish store with multiple products.
Product: Manager and Pro Version: ALL Platform: Windows 2000/2003 I have many products in my store. When I try to publish, I get an error similar to this one for an Windows 2000/2003 store: "HTTP/1.1 502 Gateway Error Server: Microsoft-IIS/5.0 Date: Wed, 25 Apr 2001 17:33:16 GMT Connection: clos ...
- Is it possible to upload order and statistic information in ShopSite? What will still be available if I move my store?
Product: ALL Version: ALL Platform: ALL Is it possible to download statistic information? Can I upload orders or statistics into ShopSite? How can I keep this information if I move stores?Solution ID: S04955 Information under Reports (stathandler.cgi) can't be uploaded or downloaded from an exis ...
- Forbidden Error when adding products, pages, or installing Manager, Pro, and Starter forbidden front page post microsoft limit htaccess add page product install
Initial back office pages come up but when you click a button to perform an action such as add a page or product, or accept the license agreement, a "Forbidden Error" is displayed. Solution ID: S02409 If the CGI is prevented from "POSTing" (passing data) to another CGI, ShopSite (and many other ...
- Can ShopSite Reports read webserver traffic logs in gzip (or other compression method) format?
Product: Manager and Pro Version: ALL OS: ALL My webserver access logs are gzip'd (or compressed or archived with some other compression method) on the server to conserve diskspace. Can ShopSite read these .gz files to get my traffic Reports?Solution ID: S05433 Yes, but it requires manually modi ...
- Placing new Pro .auth file in store's data directory didn't upgrade store from Manager or Starter
Product: SC Version: ALL Platform: ALL I was told that placing a new Pro store.auth key into my store's data directory would make my store a Pro, why is that not happening? Solution ID: S05427 1. Did you rename the new store.auth file to [storeid].auth over the [storeid].auth that was already in ...
- What features are available in Starter vs. Manager vs. Pro? What about the different releases?
Product: ALL Version: ALL Platform: ALLSolution ID: S04125 A listing of the different features available in each product (ie: Starter vs. Manager vs. Pro) is posted on the ShopSite website at: http://www.shopsite.com/scchecklist.html Details on enhancements and new features in the different rele ...
- a LOT of pull-down menus per product may cause last part of menu selections to appear as garbage in View Orders
Product: ALL Version: 6.3 Platform: ALL If I have a product that has a lot of menu selections, I sometimes see garbage at the end of the menu selections field when looking at the order in the 'View Orders' screen or in the Order Download file. How can I resolve this? Solution ID: S5478 A patch h ...
- Add or Edit screens for Pages and Products loads really really slow
Version: 7.x Product: ALL Platform: ALL I have ShopSite v7 and whenever I go to edit or add a page or product, it takes a really long time to load the add/edit screen (or in some cases it takes so long it seems like it freezes the browser). Is there anything that can be done to speed this up? So ...
- Broken images for Add to Cart buttons on Search Results pages
Product: ShopSite Pro Version: v7.x Platform: ALL I have a ShopSite Pro v7.x store and am using the ShopSite Search feature to allow shoppers to search for products in my store. On the search results pages some or all of the products have a broken image for the Add to Cart button, what Can I do ...
- Can't download orders in QuickBooks .iif format in ShopSite v8.3
Product: Manager and Pro Version: v8.3 Platform: Linux, FreeBSD I have ShopSite v8.3 and when I try to download my orders in QuickBooks .iif format the resulting download file is either blank, or only contains orders from prior to the v8.3 upgrade. Is there a resolution for this? Solution ID: S5 ...
- Cannot download orders after upgrade to ShopSite v6.3 (incomplete Order Download screen)
Product: ShopSite Pro and Manager Version: 6.3 Platform: ALL After the upgrade to ShopSite v6.3 I can no longer download my orders via the Download Orders functionality, the screen when I click the Download Orders button is incomplete or blank, so there are no buttons to click to initiate the do ...
- Clicking Checkout displays 'Invalid Payment Type' or 'bad value for paytype'
Product: ShopSite SC Version: 6.0 through 6.1.1 OS: UNIX OS's (Linux, Solaris, FreeBSD, BSDi, IRIX) Some of my shoppers get an 'Invalid Payment Type' or 'bad value for paytype' error message at the bottom of the checkout screen when when they are trying to checkout, and they can't complete their ...
- coupon amount not being deducted from taxable amount
Product: Pro Version: v7.1.1 Platform: ALL I have ShopSite Pro v7.1, v7.1.0, or v7.1.1 and when a shopper who is being charged tax uses a coupon in their order, the tax is based on the amount before the coupon discount instead of after the coupon discount is taken, is there a solution? Solution ...
- Custom Checkout Fields and values not showing up on thankyou receipt
Product: ShopSite Pro Version: 6.3 Platform: ALL I am using the 'Custom Checkout Fields' feature of ShopSite Pro in my ShopSite Pro v6.3 store. Everything is working, except that I have checked the checkbox in the settings for the field(s) (found in Commerce Setup -> Order System) to display the ...
- decimal value of Quantity Pricing price not preserved if using a ShopSite locale that uses a comma for the decimal separator (en-EU)
Product: ShopSite Pro Version: 6.3 Platform: ALL I am using ShopSite Pro v6.3 with the locale set to a locale such as en-EU that uses the comma (,) for the decimal separator, rather than the period (.), and when I try to use the new v6.3 Quantity Pricing feature, the part of the price following ...
- Digital Download, download stopping before complete file downloaded
Product: ShopSite Pro Version: 6.x or greater Platform: ALL I am using the Digital Download feature in ShopSite Pro v6.x or greater to sell some large digital files. When someone with a slow internet connection (28.8K modem, etc) purchases one of these items then tries to download it by clicking ...
- empty or blank Search Results pages, or some results pages with too few products
Product: ShopSite Pro Version: 6.x, 7.x, 8.x Platform: ALL When I search for a search term and get back multiple search results pages, some of those pages may be empty or have very few product hits on them. Why is this happening?Solution ID: S5471 This issue is caused by products that are being ...
