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There were 325 articles found in this category:

261. error message 'Unable to open file ./ssm_tmp/receipt.b for writing!' on checkout
     Product: ALL Version: 4.x, 5.x, 6.x Platform: ALL When ordering you get an error similar to 'Unable to open file ./ssm_tmp/receipt.b for writing!' or 'Unable to open file for writing [./ssm_tmp/receipt.bh.{ordernumber}]'.Solution ID: S03267 This problem is generally caused by incorrect permissio ...
262. Error: Payment processor configuration failed for VI
     This problem may occur in the ShopSite TX 4.1 installation script "tx_assign_store_to_merchant.ksh". This may happen while installing ShopSite TX 4.1 on a Solaris 2.6 system behind a firewall.Solution ID: S03044 We have found that patching the Solaris OS with patch 105786-07 may solve the problem.
263. Extra doublequote marks (") appear in my products and/or pages after a database upload of a file edited with Microsoft Excel
     Product: ALL Version: ALL Platform: ALL After uploading a tab-delimited products or pages file that was created or edited in Microsoft Excel, I have noticed that many of my ShopSite fields contain extra double quotes (") that I didn't put there. Why is this, and how can I prevent it? Solution I ...
264. File Not Found, URL Contains Extra '/'
     Product: ShopSite SC Version: 3.x and 4.x Links to your pages don't work and the URL contains an extra slash between the directory and the file (e.g. http://www.domain.com/shopsite//index.html). Also, graphics are not displayed - the URL says something like http://www.domain.com/shopsite//media/ ...
265. Garbage on shipping line of your shopping cart version 4.1
     I am getting garbage on the shipping line of the shopping cart, and it is not adding the shipping to the total. This problem occurs in ShopSite 4.xSolution ID: S03197 This is caused by not using the first column of the shipping table in your ShopSite. Move one of the other columns in the shippin ...
266. Getting an error "...Unable to retrieve [###] from [products]!"
     Product: SC + TX Version: 5.0 and earlier Platform: ALL When trying to order a product, you get an error message similar to: "(#11300110) Unable to retrieve [1] from [products]!" or, in older versions: "Unable to retrieve itemnum [111] from [products]" Solution ID: S02541 This problem usually oc ...
267. Getting DNS errors on host 'localhost' when clicking on Finalize Order
     When you click on 'Finalize Order' (when ordering a product), you get a DNS error: "Cannot locate host: localhost". Solution ID: S02735 When ShopSite is first installed, defaults are set in Technical Settings for secure URL's, that look like: https://localhost/ssm_bo_cgi This is meant to be chan ...
268. HMTL pages are placed in the wrong directory.
     All of the html files are written to: http://www.mydomain.com But all of the links that ShopSite creates are referenced by: http://www.mydomain.com/storeSolution ID: S03179 This is an auth file problem. With version 3.x: Go to your back office and go to Main -> Config -> Technical Settings. At t ...
269. How can I check that my ShopSite store has successfully been moved, upgraded or installed?
     Product: SC Version: 4.x, 5.0 Platform: ALL I'd like to either move or upgrade an existing store or make sure my new store was successfully installed. What are some things I can check to make sure it's working properly before and after any change?Solution ID: S02796 You should thoroughly test th ...
270. How can I make the Banner Graphic down the left side a link?
     I'm using the "Banner Graphic down left side" page template. I want it to be a link back to my main site. How do I make the banner graphic a link?Solution ID: S02661 What you can do is instead of using the "Banner Graphic down left side" template, use the "Universal Header down left side" or "Te ...
271. How can I make the images that I uploaded appear smaller?
     How can I make the images that I uploaded appear smaller? Solution ID: S02579 ShopSite assigns the images the height and width value of the actual image. If you want this smaller, there's two things that you can do. Open up the image on your PC in an image editor and make the actual file smaller ...
272. How can I reset the back office password?
     Product: ALL Version: ALL Platform: ALL I forgot my back office password. How can I reset it?Solution ID: S03182 If you are running ShopSite on a Unix-based server (Linux, FreeBSD, Solaris), ShopSite uses your web server's built-in .htaccess-type password protection. To reset this password you c ...
273. How do I edit the information on the web receipt? ( thankyou.cgi / sbconfig.cgi )
     Product: SC Version: 4.x, 5.0 Platform: ALL Solution ID: S03979 The thankyou.cgi screen may be edited through the sbconfig.cgi located under Commerce Setup > Order System.
274. How do I startup/shutdown ShopSite when I'm preparing to reboot the server?
     How do I startup/shutdown ShopSite when I'm preparing to reboot the server? This solution applies to every version of ShopSite SC and ShopSite TX. Solution ID: S03220 ShopSite is simply a collection of cgi scripts that only run when called from a browser. So for startup and shutdown, as long as ...
275. How do you specify additional pull-down menus in a database upload?
     When uploading pull-down menus, you use the specified 'within field delimiter' (default delimiter is the pipe "|"). For example, to upload: Medium Large X-Large you would upload Medium|Large|X-Large But how do you upload something for the following? Medium Large X-Large Red Blue Green Solution I ...
276. How to roll keys
     Product: ShopSite TX Version: 4.x Platform: UNIX How to roll the keys for ShopSite TX stores.Solution ID: S03442 In the security directory under your ShopSite TX installation directory, run the script ./key_roll.monthly
277. IE error: "An error occurred in the secure channel support"
     When placing a test order with Internet Explorer, you get the following error message when the cart tries to go secure: Internet Explorer cannot open the Internet site https:// An error occurred in the secure channel support Solution ID: S03118 The following is Microsoft's description of the pro ...
278. Integrating LinkExchange into your store: How do I get the sale total and tracking (order) numbers?
     Product: SC Pro Version: ALL Platform: ALL How can you get the correct values for the sale amount and the tracking number (which should just be the Shopsite order number) to pass to LinkExchange? Solution ID: S03387 In order to do this you'll need to use the custom cgi feature in ShopSite Pro. O ...
279. Internal Server Error when installing on Solaris/SPARC.
     Version: 4.1 When installing ShopSite on a Solaris/SPARC server, you may get an Internal Server Error right before getting to the settings screen.Solution ID: S03194 This happens when the domain that you're installing from does not match the domain in your auth file. For example, if your auth fi ...
280. Internal Server Error when running scripts though the secure server
     When running ShopSite without security turned on, it runs without any problems. But when it's run with security turned on, you get an Internal Server Error when it goes secure. This problem is usually do to the fact that most machines have two processes running: a secure web server and a regular ...