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There were 325 articles found in this category:
Can I change the address that e-mail notifications are sent to?
Can I change the address that e-mail notifications are sent to?Solution ID: S02566 Yes, you can. In 4.x and later versions, from the back office, go to Preferences | Hosting Service. In the middle of the screen is a setting for "'Merchant e-mail address." The address may be changed there. In ear ...- Can ShopSite work in conjuction with an HTML editor (FrontPage, Home Page, Page Mill, NetObjects Fusion, etc)?
Can ShopSite work in conjuction with an HTML editor (FrontPage, Home Page, Page Mill, NetObjects Fusion, etc)?Solution ID: S02543 Yes, it can, and there are several ways to do it. The Create Links feature was created especially for this purpose. This feature allows you to cut and paste the HTML ...
- Can the 'Order' and 'Checkout' or 'Add to Cart' and 'View Cart' link text be changed to a graphic?
Product: ALL Version: ALL OS: ALL Is it possible to have an image or a submit button instead of the words "[Order]" and "[Checkout]", or "[Add to Cart]" and "[View Cart]" on a product page? Solution ID: S02844 Yes, you can. ShopSite v4.3 and prior: From the back office, go to Preferences -> Stor ...
- Can the order number be set to start at a specific number?
Product: ShopSite SC Version: ALL OS: ALL Can I set the order number to start at a specific number?Solution ID: S02469 Yes. There is a file in the store's ShopSite Data Directory (you can find the path to this directory listed at the bottom of the Preferences -> Hosting Service screen) called or ...
- Can you accept a seperate delivery address for each product?
Can you accept a seperate delivery address for each product? For instance, if you're purchasing two gifts in one order, and you want one delivered to one address and the other gift to another address, and the credit card is billed to a seperate address than those two.Solution ID: S02612 Try the ...
- Can you run ShopSite scripts through cgiwrap?
Can you run ShopSite scripts through cgiwrap?Solution ID: S02519 ShopSite requires that the back office is password protected via Basic authentication. This is the one problem with cgiwrap and ShopSite - password protecting the back office directory. In order to use .htaccess files through cgiwr ...
- Can't view any orders with Order Numbers over 9999
Product: ALL Version: v8.1 and earlier Platform: ALL After your store's Order Number reaches 10,000, you can't find the orders over 9999. The orders are actually there, but they are no longer in chronological order.Solution ID: S02561 ShopSite tries to order the Orders in chronological order by ...
- Cannot see search configuration page in netscape ShopSite 4.1
The Search configuration page comes up blank when using Netscape. This is caused by removing all of the words from the stop list, or the stoplist.dat file can not be found in the data directory.Solution ID: S03183 A new stoplist.dat file will need to be put into the data directory, or you can ed ...
- CGI scripts aren't executing, they're just printing to the screen.
When you execute any of the ShopSite CGI scripts, either in the back office or shopping basket directories, the scripts don't execute, they just print to the screen. This sometimes occurs only when trying to run the scripts through the secure server.Solution ID: S02515 The directories that you'r ...
- Changing text of Shipping Options
The default text for the shipping options is "Ground", "2nd Day", "Next Day", "Shipping 4", "Shipping 5", etc. Can this be changed to the text that I want it to be?Solution ID: S02518 From the back office, go to Preferences | Store Text | Shipping. Here you can change the text of all of the ship ...
- Changing the size / font of a ShopSite page's title.
How do I change the size of the title on the pages. It is being set as an which is too large for our page, but there is no option under page layout or page content that lets you control the size of the title. Solution ID: S03217 There isn't a way to automatically change the font of the page tit ...
- Changing the values for ShopSite directories.
I need to change the value of the data directory or the output directory in ShopSite, but when I go to the configuration screen, it's grayed out and I can't change it. Solution ID: S03218 This information can't be changed through the browser for security reasons. To change this, you must either ...
- checking for the correct password used with the key database
Product: ShopSite TX Version: 4.x Platform: UNIX How to verify use of the correct password used to encrypt the key database.Solution ID: S03443 To check the correct password, try to change the password with the following steps. Note that the password is correct only if you are subsequently promp ...
- Clicking "My Store" goes to wrong URL, Images are not displayed
Links don't work, when you click on the 'My Store' graphic from the back office, it takes you to the wrong URL, images aren't loading properly, More Information pages for the product come up under a different URL than your actual domain name. Solution ID: S02404 Auth file specifies an outdated o ...
- Database upload causes NT server to crash.
When running database upload on your NT server, the memory resources on the machine are all taken by ShopSite's dbmake.cgi. Eventually the process will time out and stop. Solution ID: S03083 This problem occurs when your upload file does not have a carriage return after the last record. Simply o ...
- Database upload doesn't upload the last record in the database.
Database upload doesn't upload the last record in the database. Also, the database is left in a locked state after the upload. This problem occurs on UNIX systems when you're using "Load file from server" instead of "Upload file from client" option. Solution ID: S03084 This problem is the same a ...
- Do I need these large tar files in my ShopSite directories?
There are tar files in my ShopSite directories (bo, sb, data, and output) that are rather large and they're taking up valuable space on the server. Can these be deleted? The filename is something like: 'data.v3.4.1.tar'Solution ID: S02578 These files are created when you upgrade your ShopSite so ...
- Does ShopSite work over NFS mounts?
Product: SC & TX Version: ALL Platform: Linux, Solaris, FreeBSD, BSDi, IRIX Will ShopSite work if the cgi's or data reside on a separate server but are being mounted using NFS to the executing server? Solution ID: S05431 ShopSite will work over NFS mounts if the NFS daemon and other related serv ...
- During the installation, you see a warning about your "csp.id" file.
Product: ShopSite TX During the ShopSite TX installation, you see a warning that the csp.id file can't be found, and that all stores will be created as evaluation copies until this file is installed. In the ShopSite catalog center/back office, you see a message that says: "This copy of ShopSite? ...
- ERROR EMITTING: Undefined subroutine &main::product called at ____
Product: ShopSite SC and TX Version: v3.x-v5.x OS: ALL When regenerating the store, I get an error message similar to the following: 'ERROR EMITTING: Undefined subroutine &main::product called at _____'. What is causing this and what can I do to fix it?Solution ID: S03352 This is caused by a bad ...