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There were 264 articles found in this category:

  1. questionFile Not Found, URL Contains Extra '/'
    Product: ShopSite SC Version: 3.x and 4.x Links to your pages don't work and the URL contains an extra slash between the directory and the file (e.g. http://www.domain.com/shopsite//index.html). Also, graphics are not displayed - the URL says something like http://www.domain.com/shopsite//media/ ...
  2. questionGetting DNS errors on host 'localhost' when clicking on Finalize Order
    When you click on 'Finalize Order' (when ordering a product), you get a DNS error: "Cannot locate host: localhost". Solution ID: S02735 When ShopSite is first installed, defaults are set in Technical Settings for secure URL's, that look like: https://localhost/ssm_bo_cgi This is meant to be chan ...
  3. questionHMTL pages are placed in the wrong directory.
    All of the html files are written to: http://www.mydomain.com But all of the links that ShopSite creates are referenced by: http://www.mydomain.com/storeSolution ID: S03179 This is an auth file problem. With version 3.x: Go to your back office and go to Main -> Config -> Technical Settings. At t ...
  4. questionHow can I check that my ShopSite store has successfully been moved, upgraded or installed?
    Product: SC Version: 4.x, 5.0 Platform: ALL I'd like to either move or upgrade an existing store or make sure my new store was successfully installed. What are some things I can check to make sure it's working properly before and after any change?Solution ID: S02796 You should thoroughly test th ...
  5. questionHow can I make the Banner Graphic down the left side a link?
    I'm using the "Banner Graphic down left side" page template. I want it to be a link back to my main site. How do I make the banner graphic a link?Solution ID: S02661 What you can do is instead of using the "Banner Graphic down left side" template, use the "Universal Header down left side" or "Te ...
  6. questionHow can I make the images that I uploaded appear smaller?
    How can I make the images that I uploaded appear smaller? Solution ID: S02579 ShopSite assigns the images the height and width value of the actual image. If you want this smaller, there's two things that you can do. Open up the image on your PC in an image editor and make the actual file smaller ...
  7. questionHow can I reset the back office password?
    Product: ALL Version: ALL Platform: ALL I forgot my back office password. How can I reset it?Solution ID: S03182 If you are running ShopSite on a Unix-based server (Linux, FreeBSD, Solaris), ShopSite uses your web server's built-in .htaccess-type password protection. To reset this password you c ...
  8. questionHow do I edit the information on the web receipt? ( thankyou.cgi / sbconfig.cgi )
    Product: SC Version: 4.x, 5.0 Platform: ALL Solution ID: S03979 The thankyou.cgi screen may be edited through the sbconfig.cgi located under Commerce Setup > Order System.
  9. questionHow do I startup/shutdown ShopSite when I'm preparing to reboot the server?
    How do I startup/shutdown ShopSite when I'm preparing to reboot the server? This solution applies to every version of ShopSite SC and ShopSite TX. Solution ID: S03220 ShopSite is simply a collection of cgi scripts that only run when called from a browser. So for startup and shutdown, as long as ...
  10. questionHow do you specify additional pull-down menus in a database upload?
    When uploading pull-down menus, you use the specified 'within field delimiter' (default delimiter is the pipe "|"). For example, to upload: Medium Large X-Large you would upload Medium|Large|X-Large But how do you upload something for the following? Medium Large X-Large Red Blue Green Solution I ...
  11. questionIE error: "An error occurred in the secure channel support"
    When placing a test order with Internet Explorer, you get the following error message when the cart tries to go secure: Internet Explorer cannot open the Internet site https:// An error occurred in the secure channel support Solution ID: S03118 The following is Microsoft's description of the pro ...
  12. questionIntegrating LinkExchange into your store: How do I get the sale total and tracking (order) numbers?
    Product: SC Pro Version: ALL Platform: ALL How can you get the correct values for the sale amount and the tracking number (which should just be the Shopsite order number) to pass to LinkExchange? Solution ID: S03387 In order to do this you'll need to use the custom cgi feature in ShopSite Pro. O ...
  13. questionInternal Server Error when executing ShopSite .cgi's though the secure server URL
    When running ShopSite without security turned on, it runs without any problems. But when it's run with security turned on, you get an Internal Server Error when it goes secure. This problem is usually do to the fact that most machines have two processes running: a secure web server and a regular ...
  14. questionIs it possible to have the merchant e-mail receipt sent to more than one email address?
    Is it possible to allow more than one person to receive the merchant email? For example, one for management and one for fulfullment? Solution ID: S02833 ShopSite v6.2x and earlier: The merchant e-mail can only go to one e-mail address. What most merchants will do in this situation is to create a ...
  15. questionloop when redirecting to SSL
    When a user tries to follow a link with Internet Explorer that re-directs to a secure server, they end up on a screen that says "The link has moved here" but that link points back to this same page, leaving them in a loop.Solution ID: S03019 This actually appears to be a problem with a non-stand ...
  16. questionMore Information Page graphic isn't showing up.
    You have specified a graphic for your more information page, but when you Update, you can't see the graphic.Solution ID: S02734 In order to display a graphic on the More Information Page, the "Display Graphic?" checkbox for that product must be checked. To check this, go to the Products section ...
  17. questionMoving the data directory of the store.
    How would you move the data directory of a store from one directory to another?Solution ID: S03485 Here's what you'd have to do: 1. Make a complete backup of your store. 2. Copy the data directory to the new location. 3. Edit the .aa file in the back office directory and change the "datadir" set ...
  18. questionMoving your ShopSite SC store.
    Product: SC Version: 5.0 and earlier Platform: ALL I'm moving my store from one server to another. How can this be done without losing any data? Solution ID: S02780 Detailed instructions for moving a store are now available in the online help at:http://www.shopsite.com/help/5.0/en-US/install/mov ...
  19. questionObtaining upgrades and upgrading to the latest ShopSite version
    Product: ALL Version: ALL Platform: ALL How do I upgrade my ShopSite? For example, I want to upgrade from ShopSite 5.0 to ShopSite 6.3. NOTE: This solution will work with any upgrade numbers. Example SS 3.5 -> SS 4.1, SS 3.5 -> SS 4.3, SS 5.0 -> SS 6.3, etc.Solution ID: S03159 Up-to-date install ...
  20. questionPage still shows up on web site but not in the back office.
    VERSION: v6.x and earlier PRODUCT: ALL PLATFORM: ALL An old page that I created in ShopSite can be seen on my web site, but it does not appear in the list of pages in the back office (I deleted it), so I can't modify the page. What can I do? Solution ID: S02813 Since v4.3, ShopSite has removed t ...
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