ShopSite Knowledgebase

Category » General

There were 325 articles found in this category:

221. Why does the Pages or Products screen change when I view through the back office?
     Product: ShopSite SC and ShopSite TX Version: 4.x When accessing Pages (/pages.cgi) or Products (/products.cgi) through the back office screen (/start.cgi), the default screen changes.Solution ID: S03726 You will see either the Basic or the Advanced Edit screen. ShopSite retains the mode last us ...
222. Why is the default tax selection in my shopping cart not the first option?
     Product: SC Version: 5.0 OS: ALL When a customer adds an item to the cart the selected tax option is not the first one which should be the default value.Solution ID: S05435 This is caused by the text field for the "Add to Cart" button being empty. To resolve the problem enter text in the Add to ...
223. Why must the customer re-enter information when they make a mistake typing in the order form?
     Product: ShopSite SC Versions: All Platforms: All Why must the customer re-enter information when they make a mistake typing in the order form?Solution ID: S03757 If the fields that are lost are the credit card fields (number, expiration date and billing address), then the data must be re-entere ...
224. "Another user is accessing your orders database. Please wait and try again."
     This problem occurs in ShopSite 4.x. When trying to check your orders in the back office, you get the error: "Another user is accessing your orders database. Please wait and try again."Solution ID: S03226 There's two things that can cause this error: 1. Another user is actually accessing your or ...
225. "The old passwords didn't match!" when trying to change your password through Utilities -> Change Password (chpass.cgi).
     Product: ALL Version: ALL Platform: ALL Merchant receives an " Error :The old passwords didn't match!" when trying to change the ShopSite password through Utilities > Change Password (chpass.cgi), even though entering the correct value for the old password. Solution ID: S03049 Contact your ShopS ...
226. "User Name could not be determined" Error when adding products or pages, Manager, Pro, and Express 3.x, forbidden post limit htaccess add page product User Name could not be determined
     Initial back office pages come up but when you click a button to perform an action such as add a page or product a "User Name could not be determined Error" is displayed. Solution ID: S02415 If the CGI is prevented from "POSTing" (passing data) to another CGI, ShopSite (and many other CGIs) will ...
227. '(null)' value in Stats settings.
     When you try to go to the statistics section of the back office, you're given the message: ================================================================= Problem: One or more of your statistics configuration settings is incorrect. Without these being set correctly, statistics will not operate ...
228. 'Couldn't open file DOMAINstore.auth' using Internet Explorer.
     Product: ShopSite SC Platform: Windows NT When running start.cgi on an NT platform, using Internet Explorer, you get an error: Couldn't open file DOMAINstore.auth. Error returned = No such file or directory. Check that: 1) the file exists. 2) you have the proper permissions(rights) to access the ...
229. 'PB with world.aa file : checked the 106old & 106str values'
     When finalizing an order, you get the message: PB with world.aa file : checked the 106old & 106str valuesSolution ID: S03193 This error usually means that the store was not updated properly. To fix this, go to the data directory and delete the file in that directory called 'VERSION'. After delet ...
230. 'The specified CGI application misbehaved Exception: STATUS_ACCESS_VIOLATION'
     When running start.cgi for the first time on a new ShopSite store on an NT server, you may get this error: CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are: Content-type: text/html [main] C:ShopSitessstart.cgi 1000 ...
231. 'The XML document is not well formed' error when trying to register/configure ShopSite for UPS
     Product: Pro and Manager Version: 6.2.x OS: ALL I am trying to configure the UPS shipping option in my ShopSite v6.2x Pro or Manager store and when I click on the 'Next' button on the 'UPS Registration Overview' screen I get an error on the 'UPS License' screen saying "The XML document is not we ...
232. 'unrecognized character' errors when trying to run cgi's on Windows 2000 or NT platform
     Product: ALL Version: ALL Platform: Windows 2000/NT When trying to run the ShopSite scripts in the back office and/or shopping basket directories, you're getting errors like: 'Unrecognized character 220 ignored at d:inetpub\\scripts\\sc\\order.cgi line 1'Solution ID: S02516 This usually means th ...
233. Adding a word to the stop list in the Search configuration page will cause an Internal Server error version 4.1
     When trying to add a word to the stop list from the search configuration page (using Internet Explorer), you get an internal server errorSolution ID: S03184 This is caused by the stoplist.dat file being 0 bytes, or is missing from the data directory for the store. To correct this you will need t ...
234. After assigning subproducts to a product, that product no longer has an order button.
     After assigning subproducts to a product, that product no longer has an order button.Solution ID: S03050 This is how the subproducts feature was designed. An Example: Say you're selling Root Beer. You sell root beer in various forms: can, six-pack, 12-pack, and 2-liter. So you would create five ...
235. After using the Back button on the browser and then using the Forward button to return to my shopping cart, why is a second item added?
     Product: SC Version: 4.x, 5.x Platform: ALL I added an item to my shopping cart. I used the browser Back button to return to my page, and then selected the browser Forward option to return to the cart screen. The item I originally ordered was added a second time. Why is that?Solution ID: S02476 ...
236. Associates link in NT store doesn't link to the back office.
     The problems that this causes are different depending on the browser. With Netscape - After clicking on an Associate link, the customer is prompted to save the file. The file, after download, contains the following: With Internet Explorer - - Cookies enabled: No problems. - Cookies disabled ...
237. Bad symbolic link to Global.aa file causes payconfig.cgi to not work.
     Product: SC Platform: Windows NT payconfig.cgi file can not be opened on NT. It generates invalid script header errorsSolution ID: S02725 This problem is caused by a bad link to the global.aa file. The global.aa file resides in the sb directory. There is a symbolic link in the bo directroy that ...
238. blank 'Checkout' (billing.cgi) screen after upgrade to v6.2.1 (Manager only)
     Product: Manager (Pro and Starter not affected) Version: 6.2.1 OS: ALL After the upgrade to v6.2.1 of my ShopSite Manager store, I can no longer checkout, when I go to the checkout screen it appears that it is just blank. What can I do? Solution ID: S5467 With the addition of the v6.2.1 shipping ...
239. Blank areas on store page, ERROR EMITTING during a Publish
     Product: ShopSite SC and TX Version: ALL OS: ALL When looking at a ShopSite-generated store page, I can see empty spaces where a product should be. Looking at the Pages -> Arrange Items screen for this page, 'deleted record' messages appear for some products in the in the list of assigned items. ...
240. Browser prompts to download the .cgi when attempting to access the back office after an NT install.
     Product: ShopSite SC Version: All Platform: NT When attempting to access a back office .cgi (ie: start.cgi), the browser prompts for a download rather than executing.Solution ID: S02547 This frequently indicates that IIS is not configured properly to execute the cgi. Recheck that all all permiss ...