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There were 264 articles found in this category:

  1. questionAfter using the Back button on the browser and then using the Forward button to return to my shopping cart, why is a second item added?
    Product: SC Version: 4.x, 5.x Platform: ALL I added an item to my shopping cart. I used the browser Back button to return to my page, and then selected the browser Forward option to return to the cart screen. The item I originally ordered was added a second time. Why is that?Solution ID: S02476 ...
  2. questionblank 'Checkout' (billing.cgi) screen after upgrade to v6.2.1 (Manager only)
    Product: Manager (Pro and Starter not affected) Version: 6.2.1 OS: ALL After the upgrade to v6.2.1 of my ShopSite Manager store, I can no longer checkout, when I go to the checkout screen it appears that it is just blank. What can I do? Solution ID: S5467 With the addition of the v6.2.1 shipping ...
  3. questionBlank areas on store page, ERROR EMITTING during a Publish
    Product: ShopSite SC and TX Version: ALL OS: ALL When looking at a ShopSite-generated store page, I can see empty spaces where a product should be. Looking at the Pages -> Arrange Items screen for this page, 'deleted record' messages appear for some products in the in the list of assigned items. ...
  4. questionBrowser prompts to download the .cgi when attempting to access the back office after an NT install.
    Product: ShopSite SC Version: All Platform: NT When attempting to access a back office .cgi (ie: start.cgi), the browser prompts for a download rather than executing.Solution ID: S02547 This frequently indicates that IIS is not configured properly to execute the cgi. Recheck that all all permiss ...
  5. questionCan I change the address that e-mail notifications are sent to?
    Can I change the address that e-mail notifications are sent to?Solution ID: S02566 Yes, you can. In 4.x and later versions, from the back office, go to Preferences | Hosting Service. In the middle of the screen is a setting for "'Merchant e-mail address." The address may be changed there. In ear ...
  6. questionCan ShopSite work in conjuction with an HTML editor (FrontPage, Home Page, Page Mill, NetObjects Fusion, etc)?
    Can ShopSite work in conjuction with an HTML editor (FrontPage, Home Page, Page Mill, NetObjects Fusion, etc)?Solution ID: S02543 Yes, it can, and there are several ways to do it. The Create Links feature was created especially for this purpose. This feature allows you to cut and paste the HTML ...
  7. questionCan the 'Order' and 'Checkout' or 'Add to Cart' and 'View Cart' link text be changed to a graphic?
    Product: ALL Version: ALL OS: ALL Is it possible to have an image or a submit button instead of the words "[Order]" and "[Checkout]", or "[Add to Cart]" and "[View Cart]" on a product page? Solution ID: S02844 Yes, you can. ShopSite v4.3 and prior: From the back office, go to Preferences -> Stor ...
  8. questionCan the order number be set to start at a specific number?
    Product: ALL Version: ALL OS: ALL Can I set the order number to start at a specific number?Solution ID: S02469 Yes. There is a file in the store's ShopSite Data Directory (you can find the path to this directory listed at the bottom of the Preferences -> Hosting Service screen) called ordernu ...
  9. questionCan you accept a seperate delivery address for each product?
    Can you accept a seperate delivery address for each product? For instance, if you're purchasing two gifts in one order, and you want one delivered to one address and the other gift to another address, and the credit card is billed to a seperate address than those two.Solution ID: S02612 Try the ...
  10. questionCan you run ShopSite scripts through cgiwrap?
    Can you run ShopSite scripts through cgiwrap?Solution ID: S02519 ShopSite requires that the back office is password protected via Basic authentication. This is the one problem with cgiwrap and ShopSite - password protecting the back office directory. In order to use .htaccess files through cgiwr ...
  11. questionCan't view any orders with Order Numbers over 9999
    Product: ALL Version: v8.1 and earlier Platform: ALL After your store's Order Number reaches 10,000, you can't find the orders over 9999. The orders are actually there, but they are no longer in chronological order.Solution ID: S02561 ShopSite tries to order the Orders in chronological order by ...
  12. questionCGI scripts aren't executing, they're just printing to the screen.
    When you execute any of the ShopSite CGI scripts, either in the back office or shopping basket directories, the scripts don't execute, they just print to the screen. This sometimes occurs only when trying to run the scripts through the secure server.Solution ID: S02515 The directories that you'r ...
  13. questionChanging text of Shipping Options
    The default text for the ShopSite-calculated shipping options is "Ground", "2nd Day", "Next Day", "Shipping 4", "Shipping 5", etc. Can this be changed to the text that I want it to be?Solution ID: S02518 From the ShopSite backoffice, go to Preferences > Store Text > Shipping. Here you can ...
  14. questionChanging the size / font of a ShopSite page's title.
    How do I change the size of the title on the pages. It is being set as an which is too large for our page, but there is no option under page layout or page content that lets you control the size of the title. Solution ID: S03217 There isn't a way to automatically change the font of the page tit ...
  15. questionChanging the values for ShopSite directories.
    I need to change the value of the data directory or the output directory in ShopSite, but when I go to the configuration screen, it's grayed out and I can't change it. Solution ID: S03218 This information can't be changed through the browser for security reasons. To change this, you must either ...
  16. questionClicking "My Store" goes to wrong URL, Images are not displayed
    Links don't work, when you click on the 'My Store' graphic from the back office, it takes you to the wrong URL, images aren't loading properly, More Information pages for the product come up under a different URL than your actual domain name. Solution ID: S02404 Auth file specifies an outdated o ...
  17. questionDo I need these large tar files in my ShopSite directories?
    There are tar files in my ShopSite directories (bo, sb, data, and output) that are rather large and they're taking up valuable space on the server. Can these be deleted? The filename is something like: 'data.v3.4.1.tar'Solution ID: S02578 These files are created when you upgrade your ShopSite so ...
  18. questionDoes ShopSite work over NFS mounts?
    Product: ALL Version: ALL Platform: Linux, FreeBSD, Solaris Will ShopSite work if the cgi's or data reside on a separate server but are being mounted using NFS to the executing server? Solution ID: S05431 ShopSite will work over NFS mounts if the NFS daemon and other related services are configu ...
  19. questionerror message 'Unable to open file ./ssm_tmp/receipt.b for writing!' on checkout
    Product: ALL Version: 4.x, 5.x, 6.x Platform: ALL When ordering you get an error similar to 'Unable to open file ./ssm_tmp/receipt.b for writing!' or 'Unable to open file for writing [./ssm_tmp/receipt.bh.{ordernumber}]'.Solution ID: S03267 This problem is generally caused by incorrect permissio ...
  20. questionExtra doublequote marks (") appear in my products and/or pages after a database upload of a file edited with Microsoft Excel
    Product: ALL Version: ALL Platform: ALL After uploading a tab-delimited products or pages file that was created or edited in Microsoft Excel, I have noticed that many of my ShopSite fields contain extra double quotes (") that I didn't put there. Why is this, and how can I prevent it? Solution I ...
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