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There were 264 articles found in this category:

  1. questionUsers getting message about secure and nonsecure information
    When users click to order a product in a Shopsite store, they are prompted with an error/warning message stating that "This page contains both secure and non-secure items. Do you want to display the non-secure items?" Solution ID: S03693 This browser warning occurs due to the fact that the shopp ...
  2. questionUsing the Linux version of ShopSite on FreeBSD (or OpenBSD) servers
    Product: SC Version: ALL OS: FreeBSD Question: Can I use the Linux build of ShopSite on my FreeBSD (or OpenBSD) server if I have the Linux compatibility libs installed on my server? Solution ID: S05441 No. Running Linux ShopSite binaries on a FreeBSD (or OpenBSD) server is not a tested configura ...
  3. questionWhat are the server requirements needed to run a ShopSite?
    Product: SC Version: 5.0 and earlier Platform: ALL Solution ID: S03539 As of a Q1 2001 solution update , the current server requirements are posted at:http://www.shopsite.com/help/5.0/en-US/install/server.configuration.htmlSolution ID: S03539
  4. questionWhat is the maximum number of products that ShopSite can handle?
    Product: ShopSite SC and ShopSite TX Version: All Platforms: All What is the maximum number of products that ShopSite can handle?Solution ID: S03738 ShopSite SC or TX does not artificially impose any product or page limits for Manager or Pro versions. It is possible for a ShopSite partner (CSP) ...
  5. questionWhen downloading tar and cgi files for an upgrade, what mode should my FTP server be in?
    Product: ShopSite SC and ShopSite TX Version: all When downloading tar and cgi files for an upgrade, what mode should my FTP server be in?Solution ID: S03733 Tar files and cgi files are downloaded in binary mode. Only text files should be downloaded in ascii mode. Solution ID: S03733 Additional ...
  6. questionWhy are all or some of my order buttons ugly grey or brown blocky things?
    Product: SC Version: 5.x+ OS: ALL I have my Add to Cart and View Cart (or Order and Checkout) buttons set to use just a text string, but some of my buttons are displaying as ugly brown or gray square buttons with my text on them. Why is this happening? Solution ID: S05437 Normally, ShopSite's or ...
  7. questionWhy do the colors of my site change in different browsers / platforms?
    Why do the colors of my site change in different browsers / platforms?Solution ID: S03806 There are about 16,000,000 colors that you can display with the HTML hex codes, but there are only so many colors that Netscape understands, so many that IE understands, so many that Windows, Mac, etc. unde ...
  8. questionWhy does the mouse help show in English when the page is in a different, non-English language? ( Netscape )
    Product: ShopSite SC + TX Version: 4.2.1 + Platform: All When viewing a non-English interface, if you hold the mouse over buttons on the screen, the pop-up "bubble help" will show in English text rather than the localized text, even though the button is in the correct localized text. English als ...
  9. questionWhy does the Pages or Products screen change when I view through the back office?
    Product: ShopSite SC and ShopSite TX Version: 4.x When accessing Pages (/pages.cgi) or Products (/products.cgi) through the back office screen (/start.cgi), the default screen changes.Solution ID: S03726 You will see either the Basic or the Advanced Edit screen. ShopSite retains the mode last us ...
  10. questionWhy is the default tax selection in my shopping cart not the first option?
    Product: SC Version: 5.0 OS: ALL When a customer adds an item to the cart the selected tax option is not the first one which should be the default value.Solution ID: S05435 This is caused by the text field for the "Add to Cart" button being empty. To resolve the problem enter text in the Add to ...
  11. questionWhy must the customer re-enter information when they make a mistake typing in the order form?
    Product: ShopSite SC Versions: All Platforms: All Why must the customer re-enter information when they make a mistake typing in the order form?Solution ID: S03757 If the fields that are lost are the credit card fields (number, expiration date and billing address), then the data must be re-entere ...
  12. question"The old passwords didn't match!" when trying to change your password through Utilities -> Change Password (chpass.cgi).
    Product: ALL Version: ALL Platform: ALL Merchant receives an " Error :The old passwords didn't match!" when trying to change the ShopSite password through Utilities > Change Password (chpass.cgi), even though entering the correct value for the old password. Solution ID: S03049 Contact your ShopS ...
  13. question"User Name could not be determined" Error when adding products or pages, Manager, Pro, and Express 3.x, forbidden post limit htaccess add page product User Name could not be determined
    Initial back office pages come up but when you click a button to perform an action such as add a page or product a "User Name could not be determined Error" is displayed. Solution ID: S02415 If the CGI is prevented from "POSTing" (passing data) to another CGI, ShopSite (and many other CGIs) will ...
  14. question'(null)' value in Stats settings.
    When you try to go to the statistics section of the back office, you're given the message: ================================================================= Problem: One or more of your statistics configuration settings is incorrect. Without these being set correctly, statistics will not operate ...
  15. question'Couldn't open file DOMAINstore.auth' using Internet Explorer.
    Product: ShopSite SC Platform: Windows NT When running start.cgi on an NT platform, using Internet Explorer, you get an error: Couldn't open file DOMAINstore.auth. Error returned = No such file or directory. Check that: 1) the file exists. 2) you have the proper permissions(rights) to access the ...
  16. question'PB with world.aa file : checked the 106old & 106str values'
    When finalizing an order, you get the message: PB with world.aa file : checked the 106old & 106str valuesSolution ID: S03193 This error usually means that the store was not updated properly. To fix this, go to the data directory and delete the file in that directory called 'VERSION'. After delet ...
  17. question'The specified CGI application misbehaved Exception: STATUS_ACCESS_VIOLATION'
    When running start.cgi for the first time on a new ShopSite store on an NT server, you may get this error: CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are: Content-type: text/html [main] C:ShopSitessstart.cgi 1000 ...
  18. question'The XML document is not well formed' error when trying to register/configure ShopSite for UPS
    Product: Pro and Manager Version: 6.2.x OS: ALL I am trying to configure the UPS shipping option in my ShopSite v6.2x Pro or Manager store and when I click on the 'Next' button on the 'UPS Registration Overview' screen I get an error on the 'UPS License' screen saying "The XML document is not we ...
  19. question'unrecognized character' or 'Bad Gateway' errors when trying to run ShopSite .cgi's on Windows 2000 or 2003 Servers
    Product: ALL Version: ALL Platform: Windows 2000/2003 When trying to run the ShopSite .cgi's in the back office and/or shopping basket directories, you're getting errors like: 'Unrecognized character 220 ignored at d:inetpub\\scripts\\sc\\order.cgi line 1' or 'Bad Gateway' Solution ID: S02516 Th ...
  20. questionAfter assigning subproducts to a product, that product no longer has an order button.
    After assigning subproducts to a product, that product no longer has an order button.Solution ID: S03050 This is how the subproducts feature was designed. An Example: Say you're selling Root Beer. You sell root beer in various forms: can, six-pack, 12-pack, and 2-liter. So you would create five ...
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