ShopSite Knowledgebase

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There were 325 articles found in this category:

181. Is there a way to get Cross-sell feature work with custom product templates?
     Product: ShopSite SC and TX Version: 4.x, 5.x, 6.0.x OS: All I want to use custom product templates but I also want to use the Cross-sell feature of ShopSite, will these two work together?Solution ID: S03799 As of ShopSite v6.0.x, an implementation of the Cross-sell feature in a custom product t ...
182. Items can't be removed from the Shopping Cart by setting Quantity to '0' and Recalculating
     Product: SC Version: 5.0.0, 5.0.1 OS: ALL I can add a product (or products) to my shopping cart, but when I try to delete it by setting the Quantity of the item to '0' and Recalculate, it says it is removed at first but then when I recalculate again or return to the cart later, it is still there ...
183. linefeed characters after 'Date' field in Order Download file
     Product: ALL Version: 6.2.1 OS: Linux, Solaris (SPARC), FreeBSD I just upgraded to ShopSite v6.2.1 and now there is a linefeed character (shows up as a black block when viewed in NotePad) is in the tab-delimited order download file after the 'Date' field of each of the orders placed prior to the ...
184. May I use Japanese in ShopSite? What are the supported languages?
     Product: ShopSite SC + TX Version: 4.x Platform: ALL Solution ID: S03816 As of version 4.x, ShopSite is not designed to support Japanese. A list of current supported languages is available at http://www.shopsite.com/help/4.2/en-US/install/locales.html .
185. Negative Numbers or Credits in Products
     Product: ShopSite SC and ShopSite TX Version: 5.x Can you use credits or negative numbers when setting up prices for products in Shopsite? Solution ID: S03548 There is no current functionality in Shopsite to use prices that are credits or negatives when assigning prices to products.
186. no option in NT to upload images in browser for version 4.1 and earlier
     Product: ShopSite SC Version: 4.1 and earlier Platform: NT Merchants do not have the option to upload images on an NT server.Solution ID: S03595 This feature is included with ShopSite SC 4.3 for NT/2000. Please see http://www.shopsite.com/help/install.html for up-to-date instructions on SC and T ...
187. Not all of the pages generated from a search show product results
     Product: ShopSite SC + TX Version: 4.2 Platform: All When using the search function, several result pages are listed but only some of the pages contain products. Others are blank.Solution ID: S03882 This was fixed in the 4.2.1 release. Upgrading to the current version of ShopSite will correct. S ...
188. Pages / images with tables are not showing up in all browsers (ie: show in Internet Explorer but not Netscape)
     Product: ShopSite SC Version: ALL Platform: ALL Why are the pages or images that I've created with tables showing up in some browsers but not others?Solution ID: S03810 To varying degrees, browsers will guess at tags if they're missing from HTML text. Some browsers are more intuitive than others ...
189. Payroll Implementation in ShopSite
     The following will discuss the possibilities of having payroll present in Shopsite in some form. Solution ID: S03536 At the present time there is no current functionality in Shopsite to incorporate payroll in any manner. Shopsite is an electronic commerce product and not a payroll processor or p ...
190. phone number in shipping as required field
     Product: ShopSite SC Version: v6.x and prior Many shipping companies require a phone number. Can this field be changed to be required?Solution ID: S03698 This is not possible with v6.x and earlier. There is an open enhancement request to add the ability to determine which customer-prompted field ...
191. Premature end of script headers during order process when using a custom cgi (via the Order API)
     Product: Pro Version: ALL Platform: ALL An Internal Server Error (or Server 500 error) is received at the end of the order process when using a custom cgi program with the Order API feature. When I disable the custom cgi by removing its name from the Merchandising -> Order API menu, then orders ...
192. prices in web receipt are not lined up in columns
     If the items ordered have long names, pricing is pushed to the right. If the items have short names, pricing is more left and digits don't line up under one another in columns.Solution ID: S03694 Receipts use text in version 4.1x and tables in version 4.2x. Upgrading will resolve. See http://www ...
193. problems after running out of disk space
     Product: ShopSite Version: All Platform: All ShopSite stores may not function correctly after a disk space limit has been reached on the host machine. When clicking on Order the buyer may see the error: Unable to retrieve [1] from [products]! Solution ID: S03680 If the machine where ShopSite is ...
194. QuickBooks crashes when importing QuickBooks file exported by ShopSite
     Product: SC Manager and Pro Version: 6.0 initial release OS: SPARC, Linux, BSDi When I export the ShopSite Orders in QuickBooks format and try to imprort it into QuickBooks, QuickBooks either crashes and/or gives and Illegal Operation error. Why is this happening? Solution ID: S05439 This is due ...
195. Removing the View Cart and/or Add to Cart buttons from store pages
     Product: ALL Version: ALL OS: ALL Can I remove the View Cart (a.k.a. 'Checkout') and/or Add to Cart (a.k.a. 'Order') buttons from my ShopSite-generated store pages? Solution ID: S05449 Yes. For ShopSite Manager: The Add to Cart or View Cart buttons can be removed in ShopSite Manager in Preferenc ...
196. Server Error in TX 4.1 during image upload
     User executing image upload gets server error when running a ShopSite TX 4.1 store. Solution ID: S03708 If client is running a ShopSite 4.1 TX store, there was a perl script that set image upload to work only on a non-secure server. If user is trying to run on a secure server, the error will app ...
197. Setting up Reports on ShopSite NT
     How do I set up Reports on ShopSite NT?Solution ID: S03513 To view the Web Server statistics (hits, pages viewed, etc.) from ShopSite, the server log format needs to conformto the NCSA format. To set the logging format: 1. From the task bar, click Start/Programs/Microsoft Internet Server/Interne ...
198. Setting up secure shopsite image URL in SC scripted installation
     Product: ShopSite SC Version: v4.2 Platforms: All How can the secure shopsite image URL be specified during the ShopSite SC scripted installation?Solution ID: S03792 There is currently no way to do this. A bug has been filed for the problem to be resolved. As a workaround, that setting is stored ...
199. Setting up shipping based on zone (ie: zip-code regions or similar to UPS shipping).
     Product: ShopSite SC Version: 4.x,5.x,6.x Platforms: All If I want to use shipping by zone or region, is there a way to do this in ShopSite?Solution ID: S03743 Version 4.x and 5.x: Access the Shipping Section in the back office through Commerce Setup > Shipping and choose "Shipping by Weight." F ...
200. ShopSite: Database Packages compatible with Database Upload
     The following will discuss the database packages that are compatible with Shopsite. Solution ID: S03545 All database packages are compatible with Shopsite's database upload package as long as they can be exported into a tab delimited format. No limitations exist as far as one package vs. another.