December 31, 2012 email from USPS regarding USPS API changes January 27, 2013
Product: Manager and Pro Version: ShopSite 11 sp2 r4 and earlier Platform: ALL I received an email notification from USPS that on January 27, 2013, they would be making changes to their Web Services APIs. Does this affect my ShopSite? Is there anything that I need to do? Our developers have rev ...
- HTML Editor toolbar incomplete, missing functionality
PRODUCT: ALL VERSION: 10 and newer PLATFORM: ALL I have ShopSite 10 or newer and have enabled the HTML Editor feature but when I activate the HTML Editor by clicking the '[Editor]' link above a text area in the ShopSite backoffice the HTML Editor loads in the text area but with an incomplete too ...
- Notification from FedEx regarding discontinuation of FedEx Ship Manager APIs after May 31, 2012
Product: Manager and Pro Version: ShopSite 8.1 through 10 sp1 Platform: ALL I received an email and/or snail-mail notification from Federal Express that after May 31, 2012 the FedEx Ship Manager API that I am using will be shut down/discontinued/retired. Does this affect my ShopSite? Is there an ...
- ShopSite tellfriend.cgi used for sending spam emails
PRODUCT: ShopSite Manager and Pro VERSION: v8.0 through 11 r1.1 PLATFORM: ALL We’ve recently had reports that the Tell A Friend feature is being used by 3rd parties to send spam. We recommend that merchants with this feature enabled do the following: If using ShopSite Manager or Pro vers ...
- Does ShopSite support FedEx's SmartPost rates?
Product: Manager and Pro Version: ALL Platform: ALL Does ShopSite support Federal Express's SmartPost rates? No. The FedEx SmartPost rates are delivered by a different FedEx service than ShopSite uses. Any changes or updates announced by FedEx for their SmartPost service should not affect ShopS ...
- new Google Product Search requirements for data feeds as of September 22, 2011
Product: Manager and Pro Version: ShopSite 11 r1 and earlier Platform: ALL I received an email notification from 'The Google Merchant Center Team' that, beginning September 22nd, 2011, new fields will be required for all products submitted to Google Product Search. Does this affect my ShopSite-c ...
- Beginning about 12 April 2011: shopping cart error message "UPS OnLine Tool unavailable"
Product: ShopSite Manager and Pro Version: v8.0.2 through 10 sp2 r2 Platform: ALL I have a ShopSite store set up to use the real-time shipping rates provided by UPS which was working but as of approximately 12 April 2011 shoppers get a message in the shopping cart similar to: "UPS Message: UPS O ...
- Blank page in ShopSite Setup Wizard or in Preferences > Themes (Internet Explorer 9)
Product: ALL Version: 10 sp2 r2 and earlier Platform: ALL I am using the recently released Internet Explorer 9 (IE9) web browser and when I get toward the end of the ShopSite Setup Wizard I encounter a blank screen and cannot complete the Setup Wizard, or I am going to the Preferences -> Them ...
- April 2011 email from Google Product Search regarding new requirements for data feeds (unique identifiers, tax, shipping)
Product: Manager and Pro Version: ShopSite 10 sp2 r2 and earlier Platform: ALL I received an email notification from 'The Google Merchant Center Team' that, beginning May 3rd, 2011, 2 of the 3 'unique identifier' fields will be required for all products submitted to Google Product Search, and th ...
- March 2011 email from Google Product Search regarding deprecation of the Google Base API
Product: Manager and Pro Version: ShopSite 10 sp2 r2 and earlier Platform: ALL I received an email notification from 'The Google Merchant Center Team' that the Google Base API that I have been using to submit my ShopSite products to Google Product Search will no longer work starting June 1st, 20 ...
- Can't complete an order in ShopSite 5.x as of January 1st, 2011 (thankyou.cgi Internal Server Error)
Product: ALL Version: 5.x and earlier Platform: ALL We have had reports that ShopSite version 5 (originally released in 2000) is crashing in thankyou.cgi when a shopper attempts to finalize an order. The shopper may see an error such as one of the following: Internal Server Error Server 500 erro ...
- TIP: How do I skip the ShopSite Wizard?
Product: ALL Version: ALL Platform: ALL I'm an experienced ShopSite developer and I don't want to go through the ShopSite wizard. How can I skip it?Solution ID: S03180 From the first screen of the ShopSite Setup Wizard, you can click on the 'ShopSite' logo/tab in the top left corner of the scree ...
- Can additional META tags be added to ShopSite pages, besides 'Description' and 'Keywords'?
Product: ALL Version: ALL OS: ALL Can additional META tags be added to ShopSite pages, besides 'Description' and 'Keywords'?Solution ID: S02825 Adding additional information to the the ShopSite-generated pages in the HEAD section using the default page templates is not a current ShopSite feature ...
- Can't login to ShopSite backoffice after installing WordPress, Drupal, or other CMS software
Product: ALL Version: ALL Platform: ALL After I installed WordPress, Drupal, or some other CMS (content management system) software on my site (or installed ShopSite on a site that already has WordPress, Drupal, or some other CMS software), I am not able to log in to my ShopSite backoffice admin ...
- Page links point to the wrong directory when the store is regenerated.
Product: ALL Version: ALL Platform: ALL When pages are created through ShopSite, the links created through the selections under Pages > Edit Page Layout > "Link Location" point to the wrong directory. A "Not Found" error is received when the links are used.Solution ID: S04096 ShopSite gene ...
- How does the ShopSite backoffice password protection work? (.htaccess, .htpasswd)
Product: ALL Version: ALL Platform: ALL How does ShopSite backoffice password protection work?Solution ID: S03971 If you are using htaccess/htpassword (Apache webserver on Linux/UNIX servers) this is how htaccess/htpassword works . The .htaccess file in the backoffice directory contains informat ...
- How do I remove one of the two store URLs in the buyer email receipt?
Product: ALL Version: ALL Platform: ALL At the bottom of the buyer receipt screen is two URLs for my store. How do I remove one?Solution ID: S04073 The "Store URL:" text field under Preferences > Store Text > Receipts is intended for a text entry. "Store URL:" is the default text, but you ...
- How do I change the hardcoded URL under Images?
Product: ALL Version: ALL Platform: ALL How can I change the hardcoded image URL that may be viewed under Images > Edit Image Attributes?Solution ID: S04138 This URL is generated from the store.auth file. To change, you will need to replace the store.auth file with one that contains the new U ...
- setting up 'hosts' file to access new server via domain name before DNS changes
Product: ALL Version: ALL Platform: ALL I am setting up a new site or moving an existing site to a new server, and I would like to test the new site before the DNS is setup to point my domain name to this new server. How can I do this? Solution ID: S5485 Some new sites can be accessed via IP add ...
- Is there a way to retrieve deleted orders?
Product: ALL Version: ALL Platform: ALL I accidentally deleted a new order or an order from which I had not gotten all of the information that I needed. Is there a way to retrieve this order? Solution ID: S03931 It may be possible to recover recently placed ShopSite orders that were accidentally ...
