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There were 262 articles found in this category:

  1. questionStarting towards the end of January 2016, errors connecting to Doba
    Product: ALL Version: 12 sp2 r1 and older Platform: ALL Beginning in January 2016, for merchants using Doba products in ShopSite the shipping amounts on Doba products don't show up in the cart and new Doba products and watchlists can't can't be imported into ShopSite. Also, new merchants attempt ...
  2. questionAuthorize.net upgrading root certificate and switching to SHA-256 algorithm May 26th, 2015
    Product: ALL Version: ALL Platform: ALL I have heard or been notified that on May 26th, 2015, Authorize.net will be upgrading various SSL certificates and switching to the SHA-256 encryption algorithm and that action may be required to make sure my application still works with these changes. Do ...
  3. question'Forbidden', '403 Forbidden', or 'An appropriate representation of the requested resource could not be found' errors when submitting some backoffice screens
    Product: ALL Version: ALL Platform: ALL When submitting/saving certain menus in the ShopSite backoffice I get an error message containing the text 'Forbidden', or '403 Forbidden' or 'An appropriate representation of the requested resource _____ could not be found on this server'. What could be c ...
  4. questionNovember 13, 2014 email from PayPal regarding POODLE and disabling of SSLv3 on December 3, 2014
    Product: ALL Version: ALL Platform: ALL I received an email notification from PayPal stating that on December 3, 2014 they would be disabling the use of SSLv3 on their systems. Does this affect my ShopSite? Is there anything that I need to do? ShopSite has tested ShopSite 12 against PayPalís te ...
  5. questionOctober 28, 2014 email from Authorize.net regarding POODLE and disabling of SSLv3 on November 4, 2014
    Product: ALL Version: ALL Platform: ALL I received an email notification from Authorize.net stating that on November 4, 2014 they would be disabling the use of SSLv3 on their systems. Does this affect my ShopSite? Is there anything that I need to do? ShopSite has tested ShopSite 10, 11, and 12 ...
  6. questionafter approximately April 2014 some merchants may not receive merchant email notifications for SOME orders
    Product: ALL Version: ALL Platform: ALL I used to receive merchant email notifications/receipts for all my ShopSite orders, but now some do not come through. What could be causing this, and what can I do? Yahoo and AOL recently changed their DNS to include a signature that tells other mail serv ...
  7. questionMay 8, 2014 email from USPS regarding USPS Web Tools Rate V3 retirement on September 28, 2014
    Product: Manager and Pro Version: ShopSite 11 sp2 r5 and earlier Platform: Linux, FreeBSD, Windows 2003/2008 Server I received an email notification from USPS that on September 28, 2014 they would be retiring their USPS Web Tools RateV3 API. Does this affect my ShopSite? Is there anything that I ...
  8. questionDoes ShopSite support FedEx's SmartPost rates?
    Product: Manager and Pro Version: ALL Platform: ALL Does ShopSite support Federal Express's SmartPost rates? Yes, ShopSite 12 (Manager and Pro) has implemented FedEx SmartPost as an option. If you are using a ShopSite version older than 12 please talk to your ShopSite reseller or hosting provide ...
  9. questionDecember 31, 2012 email from USPS regarding USPS API changes January 27, 2013
    Product: Manager and Pro Version: ShopSite 11 sp2 r4 and earlier Platform: ALL I received an email notification from USPS that on January 27, 2013, they would be making changes to their Web Services APIs. Does this affect my ShopSite? Is there anything that I need to do? Our developers have rev ...
  10. questionHTML Editor toolbar incomplete, missing functionality
    PRODUCT: ALL VERSION: 10 and newer PLATFORM: ALL I have ShopSite 10 or newer and have enabled the HTML Editor feature but when I activate the HTML Editor by clicking the '[Editor]' link above a text area in the ShopSite backoffice the HTML Editor loads in the text area but with an incomplete too ...
  11. questionNotification from FedEx regarding discontinuation of FedEx Ship Manager APIs after May 31, 2012
    Product: Manager and Pro Version: ShopSite 8.1 through 10 sp1 Platform: ALL I received an email and/or snail-mail notification from Federal Express that after May 31, 2012 the FedEx Ship Manager API that I am using will be shut down/discontinued/retired. Does this affect my ShopSite? Is there an ...
  12. questionShopSite tellfriend.cgi used for sending spam emails
    PRODUCT: ShopSite Manager and Pro VERSION: v8.0 through 11 r1.1 PLATFORM: ALL We’ve recently had reports that the Tell A Friend feature is being used by 3rd parties to send spam. We recommend that merchants with this feature enabled do the following: If using ShopSite Manager or Pro vers ...
  13. questionnew Google Product Search requirements for data feeds as of September 22, 2011
    Product: Manager and Pro Version: ShopSite 11 r1 and earlier Platform: ALL I received an email notification from 'The Google Merchant Center Team' that, beginning September 22nd, 2011, new fields will be required for all products submitted to Google Product Search. Does this affect my ShopSite-c ...
  14. questionBeginning about 12 April 2011: shopping cart error message "UPS OnLine Tool unavailable"
    Product: ShopSite Manager and Pro Version: v8.0.2 through 10 sp2 r2 Platform: ALL I have a ShopSite store set up to use the real-time shipping rates provided by UPS which was working but as of approximately 12 April 2011 shoppers get a message in the shopping cart similar to: "UPS Message: UPS O ...
  15. questionBlank page in ShopSite Setup Wizard or in Preferences > Themes (Internet Explorer 9)
    Product: ALL Version: 10 sp2 r2 and earlier Platform: ALL I am using the recently released Internet Explorer 9 (IE9) web browser and when I get toward the end of the ShopSite Setup Wizard I encounter a blank screen and cannot complete the Setup Wizard, or I am going to the Preferences -> Them ...
  16. questionApril 2011 email from Google Product Search regarding new requirements for data feeds (unique identifiers, tax, shipping)
    Product: Manager and Pro Version: ShopSite 10 sp2 r2 and earlier Platform: ALL I received an email notification from 'The Google Merchant Center Team' that, beginning May 3rd, 2011, 2 of the 3 'unique identifier' fields will be required for all products submitted to Google Product Search, and th ...
  17. questionMarch 2011 email from Google Product Search regarding deprecation of the Google Base API
    Product: Manager and Pro Version: ShopSite 10 sp2 r2 and earlier Platform: ALL I received an email notification from 'The Google Merchant Center Team' that the Google Base API that I have been using to submit my ShopSite products to Google Product Search will no longer work starting June 1st, 20 ...
  18. questionCan't complete an order in ShopSite 5.x as of January 1st, 2011 (thankyou.cgi Internal Server Error)
    Product: ALL Version: 5.x and earlier Platform: ALL We have had reports that ShopSite version 5 (originally released in 2000) is crashing in thankyou.cgi when a shopper attempts to finalize an order. The shopper may see an error such as one of the following: Internal Server Error Server 500 erro ...
  19. questionTIP: How do I skip the ShopSite Wizard?
    Product: ALL Version: ALL Platform: ALL I'm an experienced ShopSite developer and I don't want to go through the ShopSite wizard. How can I skip it?Solution ID: S03180 From the first screen of the ShopSite Setup Wizard, you can click on the 'ShopSite' logo/tab in the top left corner of the scree ...
  20. questionCan additional META tags be added to ShopSite pages, besides 'Description' and 'Keywords'?
    Product: ALL Version: ALL OS: ALL Can additional META tags be added to ShopSite pages, besides 'Description' and 'Keywords'?Solution ID: S02825 Adding additional information to the the ShopSite-generated pages in the HEAD section using the default page templates is not a current ShopSite feature ...
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