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There were 267 articles found in this category:

  1. questionAfter Sept 30, 2021 I can no longer securely access my ShopSite store from some devices
    Product: ALL Version: ALL OS: ALL PROBLEM: A certificate authority (CA) certificate for signing SSL certificates for trusting certain websites has expired and new certificates issued by those companies are using newer CA certificates that may not be in the CA cert store for older operating syste ...
  2. questionChrome browser: beginning around Sept/Oct 2020 'Continue Shopping' goes to root/main page of site
    Product: ALL Version: ALL Platform: ALL When shoppers using the Google Chrome browser add items to the cart (or view the cart) from my store pages and then use the Continue Shopping button, they are returned to the main page of the site instead of the page that they added to/viewed the cart from ...
  3. questionChrome browser: beginning around July/August 2020 shoppers coming to cart from different domain occasionally lose all products added to the cart
    Product: ALL Version: ALL Platform: ALL When shoppers using the Google Chrome browser add items to the cart (or view the cart) from my store pages (which are on a different domain than the shopping cart) everything appears to be going fine for a couple of minutes, but then when they add another ...
  4. questionTIP: How do I make all my site pages secure?
    Product: ALL Version: ALL Platform: ALL I have an SSL certificate for my domain name installed on my hosting account where my ShopSite is located, how do I ensure that my pages are always accessed via an https:// secure URL? There are a couple of steps for this. 1) In ShopSite 12 sp1 and newer, ...
  5. questionTLS 1.2 compatibility in ShopSite and TLS 1.0/1.1 known termination dates for 3rd-party services
    Product: ALL Version: ALL Platform: ALL Is my version of ShopSite compatible with TLS 1.2, the version that is required by PCI standards as of June 30, 2018? All 3rd party services requiring TLS 1.1 or 1.2, except for First Data Global Gateway (see below for details), will need ShopSite 12 sp2 ...
  6. questionStarting towards the end of January 2016, errors connecting to Doba
    Product: ALL Version: 12 sp2 r1 and older Platform: ALL Beginning in January 2016, for merchants using Doba products in ShopSite the shipping amounts on Doba products don't show up in the cart and new Doba products and watchlists can't can't be imported into ShopSite. Also, new merchants attempt ...
  7. questionAuthorize.net upgrading root certificate and switching to SHA-256 algorithm May 26th, 2015
    Product: ALL Version: ALL Platform: ALL I have heard or been notified that on May 26th, 2015, Authorize.net will be upgrading various SSL certificates and switching to the SHA-256 encryption algorithm and that action may be required to make sure my application still works with these changes. Do ...
  8. question'Forbidden', '403 Forbidden', or 'An appropriate representation of the requested resource could not be found' errors when submitting some backoffice screens
    Product: ALL Version: ALL Platform: ALL When submitting/saving certain menus in the ShopSite backoffice I get an error message containing the text 'Forbidden', or '403 Forbidden' or 'An appropriate representation of the requested resource _____ could not be found on this server'. What could be c ...
  9. questionNovember 13, 2014 email from PayPal regarding POODLE and disabling of SSLv3 on December 3, 2014
    Product: ALL Version: ALL Platform: ALL I received an email notification from PayPal stating that on December 3, 2014 they would be disabling the use of SSLv3 on their systems. Does this affect my ShopSite? Is there anything that I need to do? ShopSite has tested ShopSite 12 against PayPal’s te ...
  10. questionOctober 28, 2014 email from Authorize.net regarding POODLE and disabling of SSLv3 on November 4, 2014
    Product: ALL Version: ALL Platform: ALL I received an email notification from Authorize.net stating that on November 4, 2014 they would be disabling the use of SSLv3 on their systems. Does this affect my ShopSite? Is there anything that I need to do? ShopSite has tested ShopSite 10, 11, and 12 ...
  11. questionafter approximately April 2014 some merchants may not receive merchant email notifications for SOME orders
    Product: ALL Version: ALL Platform: ALL I used to receive merchant email notifications/receipts for all my ShopSite orders, but now some do not come through. What could be causing this, and what can I do? Yahoo and AOL recently changed their DNS to include a signature that tells other mail serv ...
  12. questionMay 8, 2014 email from USPS regarding USPS Web Tools Rate V3 retirement on September 28, 2014
    Product: Manager and Pro Version: ShopSite 11 sp2 r5 and earlier Platform: Linux, FreeBSD, Windows 2003/2008 Server I received an email notification from USPS that on September 28, 2014 they would be retiring their USPS Web Tools RateV3 API. Does this affect my ShopSite? Is there anything that I ...
  13. questionDoes ShopSite support FedEx's SmartPost rates?
    Product: Manager and Pro Version: ALL Platform: ALL Does ShopSite support Federal Express's SmartPost rates? Yes, ShopSite 12 (Manager and Pro) has implemented FedEx SmartPost as an option. If you are using a ShopSite version older than 12 please talk to your ShopSite reseller or hosting provide ...
  14. questionDecember 31, 2012 email from USPS regarding USPS API changes January 27, 2013
    Product: Manager and Pro Version: ShopSite 11 sp2 r4 and earlier Platform: ALL I received an email notification from USPS that on January 27, 2013, they would be making changes to their Web Services APIs. Does this affect my ShopSite? Is there anything that I need to do? Our developers have rev ...
  15. questionHTML Editor toolbar incomplete, missing functionality
    PRODUCT: ALL VERSION: 10 and newer PLATFORM: ALL I have ShopSite 10 or newer and have enabled the HTML Editor feature but when I activate the HTML Editor by clicking the '[Editor]' link above a text area in the ShopSite backoffice the HTML Editor loads in the text area but with an incomplete too ...
  16. questionNotification from FedEx regarding discontinuation of FedEx Ship Manager APIs after May 31, 2012
    Product: Manager and Pro Version: ShopSite 8.1 through 10 sp1 Platform: ALL I received an email and/or snail-mail notification from Federal Express that after May 31, 2012 the FedEx Ship Manager API that I am using will be shut down/discontinued/retired. Does this affect my ShopSite? Is there an ...
  17. questionShopSite tellfriend.cgi used for sending spam emails
    PRODUCT: ShopSite Manager and Pro VERSION: v8.0 through 11 r1.1 PLATFORM: ALL We’ve recently had reports that the Tell A Friend feature is being used by 3rd parties to send spam. We recommend that merchants with this feature enabled do the following: If using ShopSite Manager or Pro vers ...
  18. questionnew Google Product Search requirements for data feeds as of September 22, 2011
    Product: Manager and Pro Version: ShopSite 11 r1 and earlier Platform: ALL I received an email notification from 'The Google Merchant Center Team' that, beginning September 22nd, 2011, new fields will be required for all products submitted to Google Product Search. Does this affect my ShopSite-c ...
  19. questionBeginning about 12 April 2011: shopping cart error message "UPS OnLine Tool unavailable"
    Product: ShopSite Manager and Pro Version: v8.0.2 through 10 sp2 r2 Platform: ALL I have a ShopSite store set up to use the real-time shipping rates provided by UPS which was working but as of approximately 12 April 2011 shoppers get a message in the shopping cart similar to: "UPS Message: UPS O ...
  20. questionBlank page in ShopSite Setup Wizard or in Preferences > Themes (Internet Explorer 9)
    Product: ALL Version: 10 sp2 r2 and earlier Platform: ALL I am using the recently released Internet Explorer 9 (IE9) web browser and when I get toward the end of the ShopSite Setup Wizard I encounter a blank screen and cannot complete the Setup Wizard, or I am going to the Preferences -> Them ...
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